After my fifth rescan in store in a row at Weedon Road I had had enough. The 2nd last one was a full trolley rescan. Asked to speak to the manager, I spoke with Ian, couldn’t have been less helpful said rescan are triggered because I must have failed a rescan check at some time and was flagged as a risk account, I did explain I have never ever failed a rescan not once and he wouldn’t agree that the fault may be with Sainsbury’s system, so as well as implying I was a lier he also implied I was a thief. Appalling customer service. I have spoken with customer services who have assured me the Store manager Richard will call me back, no call as yet
4 years ago
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