Our experience has been terrible from start to finish. The first box came and some of the packaging was damaged. The second box came and one of the items was crushed but still edible. The third box came and one of the items burst and covered all the other items in jelly. Two of the items were ruined and the rest needed to be hand washed in order for us to try them. We reached out to customer service and they told us to order more boxes and then they would add two items to the next box. We told them we would not be ordering more boxes but would like the two ruined items from the 3rd box replaced. They offered us $3 in store credit. We pointed out that this would not even cover the two items on their store much less if we included shipping. So their final offer to make things right was to give us a $2.95 refund. This is insulting. They clearly have no intent on making any kind of good faith effort to make this right. If you are considering a Japan snack box try https://www.bokksu.com/ I can't speak to their quality but they can't be worse than Sakuraco.