So my mom ia in the hospital, I'm looking for work. I completely forgot to remove auto renewal because of this. I contact them and inform them amd even offer to pay for one month. They flat out tell me nothing can be done. No changes, nothing. I can't afford the 6 month plan and they care little. Mia, replied to my first message, since than I have been ignored. I will be asking my credit card company to dispute the charge and requesting a refund through PayPal. They simply do not care and thus this makes them a horrible company to do business with with that type of customer service.