I paid for three (3) 12-months gift subscriptions (Sakuraco, YumeTwins & nomakenolife) which are to be shipped to Vietnam. The order number are: T48876170, T48876197 & T48876179. At USD 500 plus each these are obviously very expensive subscriptions. It is February 2023 and our January 2023 box has yet to arrive. The shipping company DHL is requiring a lot of information that we don’t have as they mentioned it is needed by Vietnam custom. The information they require for the 3 boxes include: number of items, brand, size, weight & ways of packing for every single item in the boxes. Obviously we do not have such information. Not to mention, as the contents of the boxes are meant to be gifts, if the recipient have to do this every time for the next 12 months it sorts of defeat the purpose. When we used Bokksu (also shipping from Japan to Vietnam) their shipment simply arrived without any questions or inquiries from custom. I reached out to customer support and got an answer that they will look into it. That was on Jan 17, 2023. Until now (Feb 1, 2023) there has been no update, no solution. I am not happy at all after having paid that a massive amount of money and having zero customer support whatsoever. I'm requesting for a refund and instead go with Bokksu instead in the future. I have neither the time nor the willingness to be filling up millions of custom forms every month just to receive some silly snacks.