I've put 2 perms in both I bought from Sally's put them in my daughters hair turned out really good now my complaint is I went to perm my hair n it seriously ate one side of my head Ive lost hair bcz of this perm they sell u a perm that only a licensed hair stylist can buy then the next time they tell u they can't sell u the professional ones one time they sell it with out showing proof of being a hair stylist then next time they refuse so all in all bcz of this perm it's ate my frickin hair I was pleased with the the two perms I put in my self but this last one seriously was a scam faulty product and yeah customer service sucks