Went to Sally's in Springfield....store 10002... I was looking for Color Charm but I didn't know what color. Nikki was so helpful in figuring out what I should get and what solution number I needed.. Also very friendly. I wanted to buy several but only 2 left. Spoke to the store manager Alexis, and then disappeared in the back and found 2 more for me. Alexis was also professional and helpful. It's so nice when you go into a store and receive this kind of treatment. Please give a shout out to both these young ladies... I will be back to this store to buy my products.