Unfortunately I can't leave a lower score than 1 star for this company. I am a pensioner and have been using cooking pots and pans of many different makes for about 55 years. 15 months ago I purchased 2 Salter frying pans from Lidl. These pans boasted a 10 year guarantee, so I though brilliant I will get them! Now after only using on medium heat for frying bacon, sausages, onions, mushrooms, for breakfast about once a fortnight, I discovered the non-stick has started lifting and coming off, from 1 of the pans (both have discoloured badly on the non-stick surfaces) and I contacted Salter customer services to ask if I could take the faulty pan back to Lidl for a replacement/refund. I was told that after 12 months all faults had to be referred to Salter.co.uk for them to deal with. So I sent proof of purchase, photos of lifting coating, details of how the pan was used (medium heat) and guess what! I got a reply saying it appeared that I had cooked with too high heat and so they would not consider refunding or replacing !! I have since viewed many negative reviews by customers that have had similar/ identical problems and they have been given the same BRUSH OFF responces from Salter.co.uk. This is the FIRST time I have ever had a problem with non-stick pans in over 50 years of cooking, and I am very insulted by Salter.co.uk's answer and attitude towards a polite complaint by me for a faulty product that should last at least 10 years (according to their guarantee) BTW. I also have a large non-stick wok by Salter that I do cook with a high heat for searing meat, cooking curry, stews etc, and this pan is absolutely fine after 4-5 years of use !! No contact available by phone, so have to spend much time typing conversations via their chat system, which is not much fun when you can only type with one finger on each hand and have arthritis in fingers ! Needless to say I will not be purchasing ANY of their products ever again, and I would advise any potential purchasers of Salter products, to think again !!