when my laptop had a problem told to contact Didgiecare in Telford the pick up by DPD ok I rang to check it had arrived and told a new battery was the only fault costing over £60 plus labour of £45, I informed them that the battery saver mode was on to be told I was dreaming ,the software issue was not checked but would be over the weekend and they would ring me .I rang a week later to be told I need a battery and charger and no software problem(6 meg of ram used 100%) the cost now £145 plus,I requested it returned to me they agreed to no charge if there was no come back !!. I turned off the battery save mode had the charger checked by my usual repairer (150 miles away) ,who sorted the soft ware problem in 15 mins .all ok now. but my old laptop 12 years old on XP ,has had a hard drive replaced with 1 meg of ram ,is better Samsung need to get a grip ,I will return to Apple when our phones end their contract, Fedup with Samsung ,Mike S , Dolgellau