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Samsung Reviews

1.3 Rating 4,777 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,777 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 3 star review on 10th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Progress accelerates when teams operate with clarity, alignment, and purpose. Xwaxt makes that possible.
Samsung 3 star review on 10th June 2026
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Posted 2 days ago
Samsung customer service is the worst and this is the second phone that I bought from them that goes.bad three weeks after the service warranty is up. Worst service ever
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Posted 3 days ago
Their surveillance service was handled with real professionalism, discreet, and very efficient from start to finish. The results were exactly what I needed. Highly recommended.
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Posted 5 days ago
Their surveillance service was handled with real professionalism, discreet, and very efficient from start to finish. The results were exactly what I needed. Highly recommended.
Samsung 5 star review on 7th June 2026
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Posted 5 days ago
Deeply Disappointed Long-Time Customer – Why I Am Completely Leaving the Samsung Ecosystem. As a loyal, long-time customer who fully invested in the Samsung ecosystem—ranging from home appliances (TV, refrigerator, stove, washer/dryer, dishwasher) to premium smartphones—I am deeply disappointed to say that I am officially leaving the brand. Samsung seems to prioritize flashy designs over what matters most: quality and durability. ​Almost all of my Samsung home appliances broke down before their warranty expired. In stark contrast, my Japanese and American-branded appliances have outlasted their warranties by years without a single issue. This speaks volumes about the gap in engineering standards and brand integrity. ​When it comes to smartphones, the gap becomes even more unacceptable: ​Build Quality & Durability: In accidental drop tests from the same height, an iPhone remains intact, whereas a Samsung phone ends up with a shattered screen and dented edges. Holding an iPhone feels solid and premium, while a Samsung device feels lightweight and plasticky, almost like a toy. ​Terrible Price-to-Durability Ratio: High-end models like the Galaxy Fold or Flip cost nearly twice as much as an iPhone, yet their lifespan is notoriously short and fragile. ​Abysmal Resale Value: The moment you unbox a Samsung phone, its market value plummets to the bottom. Apple devices, on the other hand, hold their value remarkably well over time. ​Privacy and Security: Privacy feels compromised. While Apple is famous for fiercely protecting user data, Samsung is far more compliant in handing over personal information to third parties or authorities. ​These reasons are more than enough to convince me to move on. If anyone asks what my next phone will be, I will proudly answer without hesitation: It is time for an Apple iPhone. AD
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Posted 1 week ago
To improve how organizations manage coordination, execution, and visibility across teams, Xwaxt was introduced as a structured system that connects workflows and supports more efficient handling of daily operations. The platform helped streamline communication, clarify responsibilities, and make ongoing activities easier to monitor across different functions. As teams became more engaged with the system, collaboration improved, decision-making became more informed, and work progressed with greater consistency. These improvements contributed to a more organized and responsive environment where goals could be achieved with better efficiency, stability, and long-term focus.
Samsung 4 star review on 5th June 2026
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Posted 1 week ago
just purchased refrigerator on April 10 and it has already gone out and no one can come out till June 17. I would like a new one since this one is a dude
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Posted 1 week ago
Xwaxt enhanced business performance by improving workflow management and enabling smoother team coordination.
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Posted 1 week ago
Xwaxt enhanced business performance by improving workflow management and enabling smoother team coordination.
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Posted 1 week ago
Xwaxt enhanced business performance by improving workflow management and enabling smoother team coordination.
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Posted 1 week ago
Xwaxt enhanced business performance by improving workflow management and enabling smoother team coordination.
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Posted 1 week ago
This review is mainly about the Samsung Phones and support at T-mobile! I’m extremely disappointed with my experience at T-Mobile. I purchased a new Samsung phone and accessories from the Miami Lakes, FL store for over $1,100 for my mother because her previous phone was having issues. Unfortunately, this is now the second time T-Mobile has sold me a defective Samsung device. What’s even worse has been the lack of support afterward. My elderly mother has had to go back to the Miami Lakes store FIVE times trying to get help. While Norland and Luis were kind and tried their best to help reset the phone, the problem returned as soon as she got home. Other employees were unfortunately not knowledgeable or helpful at all. I’ve also spent hours calling 611 and speaking to multiple representatives, including Whitney and Phil, with no real resolution. Despite paying for protection coverage on the phone, no one seems willing to stand behind the product or properly help us. I’ve been a loyal T-Mobile customer for 11 years, but this experience has made me feel like loyalty means nothing. It honestly feels like new customers get treated better than long-term ones. The most upsetting part is that this has caused unnecessary stress and inconvenience for my 87-year-old mother, who should not have to keep returning to the store over and over for a brand-new phone that never worked properly from the start. Very disappointed in both the product and the customer service experience.
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Posted 2 weeks ago
Avoid buying a Samsung smartphone. I recently encountered a manufacturing defect on my S25 FE mobile. I sent many emails to Samsung and shared photos and videos, but Samsung doesn't want to listen to anything from their customers. Samsung only focuses on sales, not after-sales service. For Android users, we have many options, and they can provide us with better products for less money.
Samsung 1 star review on 23rd May 2026 Samsung 1 star review on 23rd May 2026
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Posted 2 weeks ago
My Samsung AC stopped working. Complaint raised on 17 May. Technician visited multiple times but AC is still not fixed. Complaint ID was closed without resolution. Outdoor unit has been left open/disassembled for the last 3 days, risking further damage. Need immediate action. @SamsungIndia @SamsungService @ConsumerCom @jagograhakjago @DoCA_GoI @CPGRAMS @NationalConsmr @BISgovin @GoI_MeitY #Samsung #ConsumerRights #PoorService #CustomerService
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Posted 2 weeks ago
The Oled Tv was defective. The replacement did not arrive on the day it was scheduled despite the fact that I had confirmed in the morning. No communication from the company about the delay. Not sure when I will receive the replacement. Not reliable company. Never buy Samsung
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Posted 3 weeks ago
Catastrophic customer care. One month I am waiting for a new fridge, the one I bought had factory fault. Never again Samsung.
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Posted 3 weeks ago
Samsung should be ashamed of how they have treated this elderly family. A Samsung range was purchased brand new in June 2025 and completely stopped working by December 2025 — only six months later. Since then, this family has spent months speaking with multiple Samsung agents and supervisors trying to get help, only to receive excuses, delays, and no resolution. They paid cash for this appliance, followed every instruction Samsung requested, and still do not have a working oven as of today. Management was supposedly going to call them back, but they are still waiting and have heard nothing. After months without a working range, Samsung finally agreed to repair it — but only if this elderly family pays additional money out of pocket. That is absolutely unacceptable. No family, especially elderly customers living on fixed incomes, should be treated this way after purchasing what should have been a reliable appliance. Samsung has shown a complete lack of accountability, customer care, and urgency in resolving this issue. This experience has been frustrating, exhausting, and deeply disappointing. I would strongly caution anyone considering Samsung appliances to think carefully before purchasing based on this experience.
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Posted 3 weeks ago
Samsung have a known error on their checkout system that makes customers believe that the order hasn't gone through. I made the order again, as no money had been taken out of my account, and what do I see 5 minutes later? Two lots of $863.88 taken out! Not to worry, you might think. Just contact Samsung and get one order cancelled, right? Wrong. They refuse to cancel orders! Even when I showed them evidence of the error (thank goodness I took a screenshot of it). They said I will be having two phones delivered and that's that. So now the onus is on me to return one phone. I spoke to three people, all as useless as each other. I demanded to speak to a manager in Australia. They refused to put me through to someone higher. In the meantime, I barely have any money left now. This won't be resolved for weeks. I am in tears as I am terrified that if an emergency happens, I have no way to pay. I am also scared that if I return one phone, they won't honour the return. If they are treating me this way now, who is to say they will accept the return? I have had to get Latitude, ACCC, and the state consumer affairs involved. If this were a smaller company, it would be called a scam. This seems like a "socially acceptable" scam from a large company. Samsung really hate their customers!
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Posted 1 month ago
No response from Samsung on my robot machine. Issue have been drag and drag for 4weeks. Initially said it will take 1week for the repair to be done. Irresponsible brand, the customer service have been throwing the responsibility around. Zero communication within the company.
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Posted 1 month ago
Shaw is a great customer service rep. Answered all the questions in a courteous manner although my problem wasn't solve because the issue may be on my end it was greatly handled. thank you.
Samsung 5 star review on 4th May 2026
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Posted 1 month ago
Samsung is rated 1.3 based on 4,777 reviews