Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

“My concerns about a disputed transaction were difficult to put into perspective at first. Xwaxt listened carefully and provided explanations that helped me understand the process. Their support was appreciated.”

Samsung 5 star review on 10th September 2026

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Posted 1 day ago

“Samsung refrigerator with freezer on bottom, ice maker went out in just 2 years. It’s a on going problem with people who have the same problem around the 2 year mark. Samsung won’t make it right. The customer has to foot the bill. They have been sued for this problem. Don’t buy this junk”

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Posted 2 days ago

“I found myself dealing with a financial matter that raised more questions than answers, and I wanted to understand it properly before moving ahead. After contacting Xwaxt, I was able to share the details and discuss the situation with their team. They went through the information carefully and helped clarify the areas I found difficult to understand. I could also ask questions whenever something needed further explanation, which gave me a better sense of what was happening. As the matter developed, I received relevant updates that allowed me to follow its progress. The guidance and communication I received gave me greater confidence throughout the experience. I’m thankful to Xwaxt for the professional support they provided from beginning to end.”

Samsung 5 star review on 8th September 2026

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Posted 3 days ago

“I found myself dealing with a financial matter that raised more questions than answers, and I wanted to understand it properly before moving ahead. After contacting Xwaxt, I was able to share the details and discuss the situation with their team. They went through the information carefully and helped clarify the areas I found difficult to understand. I could also ask questions whenever something needed further explanation, which gave me a better sense of what was happening. As the matter developed, I received relevant updates that allowed me to follow its progress. The guidance and communication I received gave me greater confidence throughout the experience. I’m thankful to Xwaxt for the professional support they provided from beginning to end.”

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Posted 3 days ago

“I have a Samsung tv, watch, phone, tablet, all purchased in the last yr and a half. Both the phone and tablet will not connect to anything usb. Tech support couldn't fix them so I'm telling people be leery of new Samsung devices they only work via Wi-Fi.”

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Posted 4 days ago

“I have samsung a365g front camera 📷 very bad no quality”

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Posted 5 days ago

“I’ve found Xwaxt useful when several departments need to contribute to the same assignment. Each team can focus on its part without losing sight of what the others are doing.”

Samsung 5 star review on 4th September 2026

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Posted 6 days ago

“The company had a promotion if buy eary get a $50 e voucher. Never got. I traded my old cell in that was a year old and it was in excellent condition ( I forgot to take pictures) but they said it was scratched and dents. When I called to discuss why are the doing that. They said either accept it or to bad. So they forced me to accept. GRRRR.. So i lost over $77 , do not go through there exchange program. Ill never buy a Samsung again.”

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Posted 1 week ago

“Should one really buy a Samsung refrigerator considering the after-sales service? My Samsung refrigerator stopped working. It took 2 days for a technician to visit, who said the compressor needed replacement. 10 days later, we are still waiting because the compressor is “not available” — with no confirmed date for repair. And this is Gurgaon. If Samsung cannot arrange a basic spare part promptly in a major city, what happens to customers in smaller towns? It also makes me wonder — is the delay because the refrigerator is under warranty and the repair isn’t generating revenue? A refrigerator is an essential household appliance. Nearly two weeks without one, and still no clear resolution, is simply unacceptable. Samsung India, is this the after-sales service customers should expect? #SamsungIndia #SamsungRefrigerator #CustomerService #AfterSalesService #Gurgaon”

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Posted 1 week ago

“Samsung Costumer Support is Dead. My Galaxy S25+ developed an intermittent overheating problem, including becoming extremely hot while idle and not being used. I documented the phone reaching 42.9°C with an infrared thermometer and provided photos/video. Samsung inspected the phone but could not reproduce the intermittent problem, so they concluded that there was no fault. Despite explaining that the issue is intermittent and providing evidence, they continued to rely on the same diagnostic result rather than properly addressing the circumstances I reported. What disappointed me most was the attitude towards customer loyalty. Samsung explicitly told me that my long history of buying Samsung phones does not affect their decision. After around 15 years as a Samsung customer, this experience has made me decide to move to Google Pixel. Very disappointing customer service from a company I previously trusted for reliability.”

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Posted 2 weeks ago

“I am disappointed with my recent experience with Samsung. I purchased a new Samsung fridge freezer about five months ago. After only four months, it developed a serious fault that caused all the food inside to freeze. Unfortunately, Samsung’s after-sales service was unable to repair it due to the lack of a required part. We were left without a working refrigerator for several weeks during the peak of summer, which was particularly difficult for our family, including a child and a disabled family member. After further follow-up, Samsung confirmed that the appliance could not be repaired and agreed to refund the purchase price after collection. It has now been more than ten days, and I am still waiting for the collection and refund due to what I have been told are internal system issues. I sincerely hope Samsung can improve its after-sales service and customer support.”

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Posted 3 weeks ago

“I was dealing with a financial situation that had become a serious concern, mainly because a large amount of money was involved. I contacted Xwaxt because I needed some direction and wanted to understand what could be done. After explaining the circumstances, I found the team willing to listen and go through the relevant information with me. They explained the process clearly, responded when I had questions, and kept me aware of developments as the matter moved forward. Their communication helped me feel more comfortable and gave me a clearer idea of what was happening. I was relieved when the matter was eventually settled and appreciated the professional way Xwaxt supported me throughout the experience.”

Samsung 5 star review on 21st August 2026

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Posted 3 weeks ago

“Terrible customer service. Send tech out with wrong part.misleading accessories”

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Posted 3 weeks ago

“Xwaxt helps businesses organize the way work moves through the organization, from the first priority to the final result.”

Samsung 5 star review on 18th August 2026

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Posted 3 weeks ago

“Just got a new Samsung A16 and the phone is not working properly I call spectrum and they refer me to Samsung for the warranty or guarantee after I call Samsung refused to replace my cell phone they sold me a Lemon and they refused to replace the phone”

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Posted 3 weeks ago

“I had been struggling with a complicated financial matter involving a significant sum of money, and the uncertainty surrounding it was becoming increasingly stressful. After considering my options, I decided to seek professional assistance from Xwaxt. Their team approached my situation with care and professionalism, taking the time to understand the circumstances and review the relevant details. They explained the process clearly, addressed my concerns, and kept me informed as things progressed. Their patience and consistent communication gave me reassurance and helped me feel more confident throughout the experience. With their assistance, the matter was eventually brought to a resolution, allowing me to move forward with greater clarity and peace of mind. I sincerely appreciate Xwaxt for the dedication, professionalism, and support they provided from the beginning of the process to the end.”

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Posted 4 weeks ago

“Samsung double door 3500.00 fridge, freezer bought in 21. Have had to clean ice maker about 2 times a month since purchase and meh, bit the bullet. This time it has built up with ICE and locked itself frozen & tighter than Fort Knox. Defrost feature NOT working. Called service and basically told me tough luck. I mentioned this IS AN ONGOING DESIGN FEATURE (bad) with the company (look it up) and they KNOW it. I have their phones, TV, dishwasher, fridge freezer - I WILL REFUSE TO BUY Samsung ever again. I will figure it and repair it myself - but they have lost a customer that has been around for years! CS had the nerve to tell me this problem with the freezers was only til 20 and mine is not affected! Hahaha you have to be somewhat low IQ to tell a man his broken Ice maker is not broken. Again, this problem is HUGE online and there are fixes - goodbye Samsung - Ive literally spent thousands on your products and you are willing to loose a customer over an Ice Maker replace or repair.”

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Posted 1 month ago

“Xwaxt helps modern organizations coordinate work at scale through one platform built for structure, visibility, and forward momentum.”

Samsung 5 star review on 9th August 2026

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Posted 1 month ago

“I bought a BRAND NEW fridge from Samsung in December. Then had to fight with 3 different customer service representatives regarding me having warranty. I JUST filled my fridge full of food and it goes out after having it for not even 10 months. They are refusing to cover the loss of kids food. AND won't come until 5 days from now to service it. I would NEVER recommend wasting your money of this product or company.”

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Posted 1 month ago

“Xwaxt is an enterprise excellence platform designed to redefine how organizations operate, innovate, and grow. It creates a connected digital fabric that unites business functions, operational processes, workforce collaboration, and organizational intelligence into a seamless experience. Through intelligent orchestration, AI-powered automation, and real-time business visibility, Xwaxt transforms complexity into clarity, enabling organizations to execute with precision, adapt with agility, and make decisions backed by actionable insights. Purpose-built for the future of enterprise, Xwaxt empowers businesses to elevate performance, accelerate transformation, and build enduring competitive advantage in a rapidly evolving global economy.”

Samsung 5 star review on 6th August 2026

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Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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