Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“Combined Review – Barclays Likewise, O2, and Samsung UK > I’ve been completely failed by Barclays Likewise Tech Insurance, O2, and Samsung UK. I bought my Samsung Galaxy Watch Ultra LTE 47mm Titanium Grey 32GB from O2 and took out Barclays Likewise Tech Insurance to protect it. I paid my insurance for months, and when my watch was stolen, I filed a claim — only to have it rejected because my proof of purchase didn’t show a “serial number,” only the IMEI number. I contacted O2, who confirmed that the IMEI number is the serial identifier for this watch, and that’s all they can provide. Samsung UK refused to help because I didn’t buy directly from them, even though they easily could have confirmed that the IMEI belongs to one of their devices. Meanwhile, Barclays Likewise refused to accept the IMEI as proof, leaving me stuck in a loop between all three companies — each pointing fingers, none taking responsibility. I’ve now lost £600 for the watch and over £250 in insurance payments, and I still have no resolution. This entire experience has been frustrating, unfair, and completely avoidable. I did everything right — paid for insurance, kept my proof of purchase, and followed every step of the process — yet when it came time to claim, all three companies turned their backs. If you’re thinking about insuring your tech with Barclays Likewise or buying through O2, please think twice. When you actually need help, you’ll discover how easily they can leave you stranded.”

Helpful Report

Posted 4 days ago

“No one answers the telephone in the Liverpool store and so one has to attend in person. The chat line couldn’t sort out my problem and couldn’t book me an appointment in the store. The form that one has to complete in order to get an appt asks questions that we cannot answer and it took repeated attempts to book an appt in store. To be fair once in store and with the correct documentation the engineer did sort out my phone.”

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Posted 5 days ago

“DO NOT BUY SAMSUNG APPLIANCES we have a faulty oven. It’s still within the 2 year warranty. It has never functioned properly. Has about 4 faults. 2 faults have been repaired by a technician but it is still not able to cook properly. Temperature totally uneven. I can’t bake a tray of cakes as those on the edge burn and in the middle they’re barely cooked. Samsung don’t seem to be interested and just want to keep fixing it even though it is not fit for purpose as can’t even do what it is advertised ie cook or even reach temperature. Customer services just read from a script as do the complaints department. I think they just want to wear you down until you give up and buy elsewhere. The most awful experience I’ve ever had. I will never buy anything from Samsung again”

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Posted 5 days ago

“Do NOT buy appliances from Samsung...they are absolute garbage no matter how nice they make them look. I bought a range only 2 years ago for $1200, the cooktop has cracked and Samsung has no replacement parts available. I'm told I can make a special order and pay up front, then kindly wait for overseas delivery for MONTHS, plus the parts and repairs will cost over half of what I already paid for the range. Needless to say, I've already had to go out and buy another range (obviously not Samsung)!”

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Posted 1 week ago

“Extreme disappointment regarding the poor service and negligence by Samsung’s authorized service partner Mass Service Solutions in handling my refrigerator issue. The technician who visited my home refilled gas and charged ₹3,400, during the service, he damaged the refrigerator door, all food items inside were spoiled during the ongoing festival time, I immediately contacted your Customer Care, but they offered no help beyond repeating scripted responses. This experience is unacceptable from a reputed brand like Samsung. Still getting no response/resolution from Samsung. Your services are pathetic.”

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Posted 1 week ago

“I got a samsung galaxy 6 watch about 3 years ago and it has saved my life twice. I found out I had a bad heart have a leaking valve. All some out of rhythm. My watch went one day saying I was in AFIB. An it kept going off all day. Called my cardiologist an I was in afib. Went in an had a little surgery done. An I was good for a year. Then one Sunday I got the shakes an my watch went off again was in afib again. My watch has caught alot of BP ech an so much more. I have swear by this watch. If anything ever happens I will get another. Every day I check everything to make sure I'm going. Lol. I brag on it all the time an I like how I can bring all the numbers up for doctor. So I have a record of it all. Thank you so much for one smart watch that really works. Thank Sheree Rumley”

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Posted 1 week ago

“Mijn telefoon is nu al drie keer ter reparatie geweest en ik ben zeer ontevreden. Ik heb spijt dat ik geen iPhone heb gekozen. De Samsung S24 wordt zo heet dat ik hem bijna niet kan gebruiken, zelfs als er geen apps actief zijn en ik slaap. Als de batterij nog 25% is voor het slapen, valt hij midden in de nacht al uit. Mijn vorige telefoon, de Samsung S10, heb ik vier jaar zonder problemen gebruikt. Die batterij hield het veel langer vol en werd nooit zo heet als deze. Deze S24 is echt een teleurstelling in vergelijking met mijn oude S10. Ik hoop dat Samsung met een oplossing komt, want op dit moment raad ik deze telefoon niet aan.”

Helpful Report

Posted 1 week ago

“They are highly concerned about the plight of their client.”

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Posted 1 week ago

“They are highly concerned about the plight of their client.”

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Posted 1 week ago

“They are very attentive, and deliver a positive result.”

Helpful Report

Posted 1 week ago

“Agent Jennifer has horrible customer service. She doesn't listen to me and just wants to hang up. Doesn't try fixing the issue and just hangs up. Samsung needs to better train their employees.”

Helpful Report

Posted 1 week ago

“I bought a Samsung dishwasher last year in September. In April, I started having drainage problems. After numerous times of contacting Customer Service, their company for handling repairs was Service Quick. They were absolutely the worst. The repairman said he fixed it and left without mounting the dishwasher back in place. Not only did he not fix the problem, but when I opened the door, the whole unit fell forward. I will never buy a Samsung product again!”

Helpful Report

Posted 2 weeks ago

“Customer service is awful. TV stopped powering on before hitting a year old. Trying to book an appointment was like pulling teeth. Never again.”

Helpful Report

Posted 3 weeks ago

“I purchased a Samsung Galaxy Buds 3 in August 2024, and just after a year — in September 2025, following the latest software update — one earbud’s sound quality got completely spoiled. This seems like a pattern with Samsung products. I faced a similar issue earlier with my Samsung Smart Watch, which also stopped working properly right after the warranty period expired. It feels like Samsung deliberately pushes updates or designs products in a way that forces customers to pay for repairs or replacements soon after the warranty ends. This is unfair and disappointing for loyal customers who trust the brand. I hope Samsung takes this feedback seriously and addresses these post-warranty product failures instead of making customers bear the cost for no fault of theirs. Mukhtar Attarwala ---”

Samsung 1 star review on 8th October 2025

Helpful Report

Posted 3 weeks ago

“I purchased a Samsung TV directly from Samsung.com, reassured by their own WebChat agent that it included the 5-year warranty. Only after purchase did Samsung reclassify my order as “EPP” (an internal discount channel I never knowingly used) and strip away the warranty I was promised. Despite repeated requests, Samsung refused to provide details of their ADR provider (a legal requirement under UK consumer law) and instead closed my complaint. To make matters worse, they threatened penalties of up to £240 if I returned the TV — despite the misrepresentation being theirs. This has now been escalated to Trading Standards, Section 75 with my card issuer, and legal advice. ⚠️ Be warned: Samsung’s website branding is misleading, their after-sales service is obstructive, and their handling of complaints is non-compliant with UK law. If you value transparency and consumer rights, avoid buying direct from Samsung.”

Helpful Report

Posted 3 weeks ago

“Samsung UK have the worst customer services I have come across. I ordered a 77" OLED S95F 4K Vision AI Smart TV. Before it had been delivered I was able to use my Blue Light Card to get a substantial reduction on the cost of the TV. Their customer services were unable to refund me the difference so I was advised to cancel my original order and reorder (Samsung customer services / ordering system still in the 1970s). I have received my new TV but apparently they are still awaiting the return of the original tv to their warehouse by their delivery company over a week ago and only when they get it back, check it over (I never got the tv!) will they will process my £2,994.15 refund in 7-10 days. Abysmal.”

Helpful Report

Posted 3 weeks ago

“Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.”

Samsung 1 star review on 6th October 2025

Helpful Report

Posted 3 weeks ago

“Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.”

Helpful Report

Posted 3 weeks ago

“I purchased a Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner. It looked like a wonderful machine, sleek and initially performed well. However, after only eight uses of the floor wash tool, it developed cracks in the plastic. I contacted Samsung, as the vacuum had a 5 Year warranty - only to be told that this would not be covered under warranty. That meant I would have to purchase a whole new unit at £176! (Which I didn’t). Then, after just over a year, the main jet dual brush bar completely lost one of the brushes, therefore the vacuum wasn’t picking up well. Again I contacted Samsung, who said this wasn’t covered under the 5 year warranty. I feel that the Samsung 5 year warranty is not worth the paper it’s written on. I could have pursued a small claims case against Samsung, as I still had my statutory rights, but thankfully the retailer I purchased the vacuum through fully refunded me. Samsung Bespoke Vacuums may look amazing, but in my opinion, the quality and reliability are just not there. I will never buy Samsung again, as their warranties are not fit for purpose and they have terrible customer service. It’s back to Dyson for me, who are far superior with quality and customer service.”

Helpful Report

Posted 3 weeks ago

“I purchased a Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner. It looked like a wonderful machine, sleek and initially performed well. However, after only eight uses of the floor wash tool, it developed cracks in the plastic. I contacted Samsung, as the vacuum had a 5 Year warranty - only to be told that this would not be covered under warranty. That meant I would have to purchase a whole new unit at £176! (Which I didn’t). Then, after just over a year, the main jet dual brush bar completely lost one of the brushes, therefore the vacuum wasn’t picking up well. Again I contacted Samsung, who said this wasn’t covered under the 5 year warranty. I feel that the Samsung 5 year warranty is not worth the paper it’s written on. I could have pursued a small claims case against Samsung, as I still had my statutory rights, but thankfully the retailer I purchased the vacuum through fully refunded me. Samsung Bespoke Vacuums may look amazing, but in my opinion, the quality and reliability are just not there. I will never buy Samsung again, as their warranties are not fit for purpose and they have terrible customer service. It’s back to Dyson for me, who are far superior with quality and customer service.”

Helpful Report

Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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