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Samsung Reviews

1.2 Rating 4,728 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,728 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 2 star review on 15th January 2026
Bassy Nathan
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
“Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.
Samsung 2 star review on 15th January 2026
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Posted 2 days ago
“Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.
Helpful Report
Posted 2 days ago
“Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.
Helpful Report
Posted 2 days ago
HORRIBLE Customer service. Almost nonexistent! If you buy a cell phone NEVER buy it direct from Samsung. Buy it through TMobile or one of the carriers. As for ME? I'm 100% DONE with them. Never again. Ever. Never ever.
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Posted 3 days ago
Worst of the worst 1 year old fridge good for trash only plus a headache from customer service waiting my time
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Posted 5 days ago
Worst of the worst 1 year old fridge good for trash only plus a headache from customer service waiting my time
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Posted 5 days ago
Far better than I expected. Virtual networks are all the same but I don't know how these guys do all this!!
Samsung 5 star review on 10th January 2026
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Posted 1 week ago
Purchase a brand new Samsung. Exactly a year later the phone keep saying no network connection. Tmobile said it's Samsung issue. I called Samsung. They sent me to one of ther authorized vendor to check. Their authorized vendor said the phone need to be replace . I called they said i just need to buy a new phone. How is that fair to people . Purchase a phone for $1200 and it only last a year.. No one should purchase samsung for that much money for it to last 1 year.
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Posted 1 week ago
worst experience of my life. cut off 3 times never buy Samsung again support is not good. spent 2 hours on phone, transfered then cut off a living nightmare.
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Posted 1 week ago
I bought several devices last year and from day one after the order was placed I was experiencing deceptive customer service. 1. Within 14 days the customers are guaranteed a price adjustment if the purchased item goes on sale and becomes cheaper than what it was purchased for. I contacted Samsung several times and was promised to have the price adjusted but it never happened and I was out of the return window eventually. So I just gave up 2. I bought an extended warranty for all three items I purchased and when I needed to use it for the remote control for the TV (broke within a few months of use), the rep told me that the warranty was only for one appliance. If I purchased every item individually I would have had a record of the warranty for each, but their itemized receipt for the bulk purchase only showed the warranty for one item instead of three and I just found out about it. 3. The induction range sometimes doesn’t work and doesn’t turn off, which is dangerous, especially when you have no time to stay and watch when it turns off or not. 4. The remote control from the TV broke very quickly and Samsung would not take responsibility for their junk. I am not going to shop and purchase anything from them again and will recommend my clients to use this brand.
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Posted 3 weeks ago
The latest updates, and when I'm making a phone call I get a stupid gallery that appears and I can't get it off I even went to T-Mobile they don't know how to get rid of it just absolutely terrible!
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Posted 3 weeks ago
Absolutely horrendous, STAY AWAY FROM THIS COMPANY!! Worst customer service ever, i bought all brand new home appliances, within 6 month my fridge leaked twice and my laundry machine leaked, they sent in technician to fix the leak in the fridge, they said it was the ice maker and they need to order the part its been 3 weeks, then those technicians decided lets pull this machine to look at the back and royally damage my cabinets, no blanket to protect anything, not only that they broke my laundry door, now i have to shove it shut or i get error codes that the door is not closed, samsung is not doing anything to tix anything its been over 3 weeks and they really dont care, keep giving the speel we will give it to the higher ups, 10 different phone calls, information being lost all the time, no one really cares at all over there, they take you money and disappear ive dealt with fridgeadair, LG, and whirlpool never had issues before, they came out and fixed all issues will never buy again from them
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Posted 4 weeks ago
55" Class MU8500 Premium Curved 4K TV. I LOVE this product and would buy again if it was still in production. Unfortunately my TV got damaged a few days ago and per the company: the part I need is discontinued so they can't help me
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Posted 4 weeks ago
Probably the worst customer service I ever had. On the phone for over hour and 45 minutes just to tell me I had to wait 24 hours in my password. Will reset no one there had a clue what was going on.
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Posted 4 weeks ago
I paid almost 2K for a Samsung Galaxy ZFold7, inclusive of an almost $400 customer care warranty. I've had this phone about 2 months, when some pixels showed rainbow like on the screen. I called and was told to take it to Ubreak. Ubreak said it couldn't be fixed the device warranty (the one that's supposed to be good for a year); because it showed signs of damage. I attached a jpeg so you can see what damage it is. The paint came off from taking a cover off and on. I have bought nothing but Samsung phones in the last 12 years. The last two directly from Samsung. The case is cheap. I'm highly upset, and I think Ubreak and Samsung are scammers. Never will I buy another Samsung product, and I will tell the same to my host of relatives. My liked the phone and his son was going to gift him one -- that won't be happening. I have 9 brothers and 4 sisters, with a lot of nieces/nephews. There's more I'd like to say, but I'm just too disgusted.
Samsung 1 star review on 17th December 2025
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Posted 1 month ago
What a shame. Almost all of my electronics are Samsung, i've been a loyal customer for many years and for the first time, i've experienced an internal fault on my galaxy tab s10 ulta. I sent images and videos to samsung to try and troubleshoot the problem (powering itself off and having random lines and colour blotches) i was advised to swnd it under repair (under warranty) my tablet was in prestine condition but i was sent an image of a crack on the screen voiding the warranty. I stressed the tablet was prestine before collection and was asked to resend all evidence, within the evidence i included the date and times i took the images. They stated as the images are not the same lighting and angles as the repair teams they can not be taken as evidence. Whoch is proposterous, i mentioned the images were also taken on the samsung s24 ultra. Around 4 hours and days of being bounced around from department to department, being ignored, failing to call me back twice when promised. I really didn't expect this from samsung. I ended up payong for the repair and fortunately it has arrived back in its oroginal condition with the faults fixed. Thanks to SBE Ltd a seperate company that is affiliated with Samsung. Samsung i will no longer be buying your products, i'm appauled i have had to pay for an in warranty internal issue and my very clear evidence of physical damage has been ignored. I will be taking it further and spreading the word of your aftercare and tactics to avoid paying out for electrical faults.
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Posted 1 month ago
I purchased a Samsung range in early November, and it was delivered on November 18th. On November 26th — only the second time I ever used it — I heard a loud pop, looked down, and saw that the entire cooktop had cracked from one end to the other. After inspecting it more closely, I also noticed the cooktop is bowed, which clearly points to a manufacturing defect. I wasn’t overly stressed at first because the appliance is brand new and should have been fully covered under the one-year manufacturer warranty. But Samsung has refused to cover it, claiming that “cracks” aren’t included — even though the crack happened during normal use and is obviously related to the bowed surface. What makes this even more frustrating is that Samsung initially told me a technician would be sent to inspect the unit. Instead, they abruptly closed the case after an “investigation,” despite the fact that no one ever came to look at the range. How can a proper investigation be done without physically inspecting the product? My husband and I spent years saving bit by bit to finally replace our old appliances, and now we’re stuck with a brand-new range that’s damaged through no fault of our own. No cooktop should crack after two uses, and Samsung has been incredibly unhelpful in resolving what is clearly a defective product. DO NOT BUY the Bespoke range. I’ve now seen multiple reviews of cooktops cracking through no fault of the customer — and mine did the same after minimal use. Samsung’s customer service has been completely unhelpful, leaving me with an unusable cooktop and no resolution.
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Posted 1 month ago
I buy Samsung, be it phones, tv or washing machines etc and have good things to say about the products, but... Their uk online shop is absolutely useless!! I've made the mistake of ordering online through Samsung UK twice over the last 5 years and everytime it turns into a frustrating headache with continuous excuses of unforeseen circumstances etc. It particularly ignores me when you see all the retail shops full of the same products. You think to yourself that you are getting a better deal by daving 10% as an example. But then you spend waiting weeks and now over a month for something I could have picked in store within 5 minutes. SAMSUNG, SORT YOUR LOGISTICS OUT. Clearly no-one has worked the simple equation of ebb and flow. Even people like me know of the continual change of chip availability. Sort it out or you will seriously lose another disappointment loyal customer for ever.
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Posted 1 month ago
Their expertise showed in every outcome.
Samsung 5 star review on 6th December 2025
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Posted 1 month ago
Samsung has failed me! After being with Samsung for so many years and having every series of the Note phones except the 10, I held onto my original Note 9 (still in excellent condition) until November 28, 2025. I decided to go ahead and upgrade to the S25 Ultra during the free phone sale, and I am very disappointed. I'm ready to go back to my Note 9 and return this phone. My biggest problem is that my S Pen is a downgrade. While some didn't use it, the Bluetooth capability was my favorite feature. I used my S Pen for everything; it was a part of me. I know the S25 is the first phone without this feature, so there are others, but I don't want to pay today's price for yesterday's device that they'll soon be trying to push you out of by removing software updates. That was my only struggle with having the same phone for that long.
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Posted 1 month ago
Samsung is rated 1.2 based on 4,728 reviews