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Samsung Reviews

1.2 Rating 4,466 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,466 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 16th February 2025
Victoria
Samsung 1 star review on 21st January 2025
Anonymous
Samsung 1 star review on 15th January 2025
Dissatisfied
Samsung 1 star review on 21st December 2024
Anonymous
Samsung 1 star review on 21st December 2024
Anonymous
Samsung 1 star review on 21st December 2024
Anonymous
Samsung 5 star review on 20th December 2024
Al
467
Anonymous
Anonymous  // 01/01/2019
Please don't buy samsung mobile 1 year 1 month mother board failure display blank
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Posted 12 hours ago
Horrible, yelling at me, inturpting.
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Posted 15 hours ago
I transferred over to dealer support and waited over 2 hours on the line just to he told they weren’t working that’s day. I would’ve appreciated it if I was informed about that before wasting 2 hours of my day.
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Posted 20 hours ago
After years of being a loyal costumer, samsung disappoints again. After numerous orders from the legit website , I recived an email stating we'll get a free pair of ear buds as a gift due to my previous order. I've got in touch with support as the free item didn't arrive after a month of waiting for it, but apparently the offer started thr day after my purchase, but in the email it never started we'll get them just if I oreded them in a specific periid time. Very disappointing .
Samsung 1 star review on 16th February 2025
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Posted 22 hours ago
Samsung TV cust. service. Never have I been spoken to with more condescension as I had today with cust support. Nasty tone. Tried to convince me that it was cable comp I had to contact. It was not. No apologies from person when I proved I was correct.
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Posted 1 day ago
Bought a dryer in November of 2024.. Didn't work upon arrival. 3 months later, still not fixed and I have spent countless hours being given the run around.. The Customer Service department is a joke.. they just pass the buck every time you call to check on your repair status.. Will NEVER buy another product from them.. If I could give zero stars, I would..
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Posted 2 days ago
I purchased the Refrigerator where you can change the panel fronts. Upon delivery you only get the one color and then have to order your chosen color from Samsung. It has been almost 5 months and they sent partial panels but not all of them. I spoke to customer service, who I might say are of no use, and they wanted to refund me for the cost of one panel that did not arrive, but to do that I would need to call the police and do a police report for a missing package! So, my question is, this is a 4 panel refrigerator, why would I want 3 panels in one color and then 1 in another? They did not seem to understand why I was not wanting to call the police nor have mis-matched panels. NEVER again will I deal with them. CUSTOMER SERVICE IS HORRIBLE....avoid their products.
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Posted 3 days ago
My washing machine was making banging noise when spinning phoned Samsung for two months and still not repaired and it’s only ten months old I’ve always had Samsung but I’ll never buy again customer service not good at all .
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Posted 6 days ago
Never in my life have I experienced such bad customer service- Samsung. I was connected through tmobile. The rep for Samsung had such bad English that I just could not understand him and had to keep asking him to repeat his statement. Spanish was his native language. He eventually hung up on me. Thus I will never, ever purchase a Samsung phone again!
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Posted 6 days ago
I regret not checking reviews before purchasing a Samsung TV directly from Samsung UK’s website. Be warned: their advertising regarding sale discounts is misleading. The discounts they promote are not genuine—they frequently adjust the sale price and the advertised discount. This behavior appears to breach the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), which prohibit misleading commercial practices, including deceptive pricing and advertising. What’s even more disappointing is Samsung’s response. When I raised this issue with their customer service, they dismissed my concerns entirely, stating they can change their pricing at will. I’ve repeatedly explained that the problem isn’t the price itself or their terms and conditions, but the inaccurate and misleading advertised discounts. Yet, they refuse to address the core issue. In summary, avoid Samsung. Choose a reputable manufacturer that upholds integrity, values customer feedback, and doesn’t rely on misleading sales tactics.
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Posted 6 days ago
Eating of time
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Posted 6 days ago
Samsung Customer Service keeps giving me the runaround. They continue to sidestep my question rather than respond to it. I spoke with Samsung Customer Service for a long period without getting any results.
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Posted 1 week ago
3 months ago I give $1,800 for a Samsung Galaxy fold 6 in it is just such a bad phone The Bluetooth won't auto connect you have to reconnect it all the time face unlock doesn't work at all and for some reason it keeps dropping calls I've called the service and I've called Samsung course calling Samsung is useless they never can help they don't understand their own products I wish there was somewhere to get help thank you
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Posted 1 week ago
I bought an S-20 Samsung off the internet, that was sealed and brand new. After 10 months the camera quit working. I contacted Samsung for repair. They sent me to the local repair facility 20 miles away, who then indicated there was no warranty per Samsung. I called customer service from that location and asked why the sent me there, with no good response. They then indicated, per the serial number (IME #) there was no warranty, as I did not buy it from one of their authorized dealers. This Sucks!!!!!! Bad business.
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Posted 1 week ago
Absolutely terrible experience! I purchased a phone from them, and the app clearly stated that it would be delivered in 2 days. However, nothing was ever sent out, and the order status kept saying "delayed." I contacted customer support four times, and every time, they assured me it would be resolved within 24 hours—but nothing ever happened. Finally, they emailed me saying I should contact Three for help, but just five minutes after that email, they cancelled my order without any explanation. This was a complete waste of time, with zero accountability from their side. I wouldn’t recommend buying from them at all!
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Posted 1 week ago
Yes Samsung made us happy
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Posted 1 week ago
Pathetic service from Samsung.com and delivery service. Ordered TV 12/11/24 and still have not received it. Have had multiple emails saying it was delivered but still not received. No real communication from Samsung beside scripted responses from online service.
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Posted 2 weeks ago
HaHaHa. I have a Samsung refrigerator with an ice maker that doesn’t work. I chatted on line with a rep. She advised my warranty was expired (I was already aware of that). She told me Samsung would fix my fridge no charge anyway. I was elated and surprised. She set me up with a repair ticket. There was a link for a review. I filled it out, giving her and Samsung a great review. Minutes after sending this I was sent an email stating my repair would not be free as my warranty was expired. I was dumbfounded. I replied back about my confusion and got an apology. I guess Samsung must be in financial trouble. The cost of my repair would put them out of business. What a two faced company and agent. I’ve been a loyal Samsung customer. I have two Samsung tvs, a fridge and surround system. I will be very hesitant to purchase any Samsung product in the future. It will cost me $200.00 to have their repair people just to walk in my door.
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Posted 2 weeks ago
Samsung s90d 77 inch failed 3 months in. We are hitting the month mark. They have the tv and I haven’t been paid for it. They have lied multiple times and given me different stories on what’s going on with the refund of the tv. This is not to mention the expensive sound bar of theirs I bought and it failed in the first 2 weeks of owning it. I gave up on receiving any help on it after being passed around till I threw it away. I used to own multiple expensive Samsung monitors and tvs. I will no longer be using Samsung ever again. Their products no longer last and their customer service team is not up to the challenge of resolve the issues their quality control department creates. Bye bye Samsung I’m going to take my money some were else because your competitors specs may not be as good but atleast they are honest and they make products that last longer than a few months. Thousands of dollars down the drain. Never again.
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Posted 2 weeks ago
Customer service is a joke. I was given a gift certificate of $100 and rewards of $29.99 for purchasing a very expensive Samsung bespoke fridge. I could not place an order to use the $ on Samsung order page and customer service cannot find a way to do it either. All I want to order is some filters for the new fridge, but NO! I’m told they cannot do that! After an hour with 4 different people, none of whom spoke understandable English I asked for a supervisor or department head and was told they could not do that either.
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Posted 2 weeks ago
Samsung is rated 1.2 based on 4,466 reviews