Samsung Reviews

1.2 Rating 3,765 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 3,765 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 25th November 2023
Anonymous
Samsung 1 star review on 10th October 2023
Anonymous
Samsung 1 star review on 17th September 2023
Olga
Samsung 1 star review on 15th September 2023
Anonymous
Samsung 1 star review on 15th September 2023
Anonymous
Samsung 5 star review on 7th August 2023
Sandra Hollicks
Samsung 1 star review on 9th July 2023
Florentin Salceanu
379
Anonymous
Anonymous  // 01/01/2019
I received a damaged Samsung product. After contacting Order Services (through Samsung's website) and providing a photo (upon request) of the damaged product, I was told that I would receive a $150.00 discount and an email that confirmed this agreement. The next I received an email from Samsung stating that "Unfortunately, we are not able to process your request for the refund for the damage..." So that others are duly warned of Samsung's dishonest customer service practices, I intend to share my experience with everyone I know, plus every online review opportunity I can find for this company.
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Posted 11 hours ago
If I can give Sansone a zero, I would’ve gave them a zero. They have been the worst delivery dates and times they can hold to their promises. Their customer service is even worse. they definitely are reading from a script and they are not able to help out the customer at all even when asking for a supervisor they say they emailed the supervisor and they will get back to you shortly and then you never hear from them again. They are unable to help out customers. This will definitely impact, my future purchases with Samsung. Very disappointing.
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Posted 2 days ago
The damage on my tablet was minimal & Samsung is garbage for not covering it due to scratches from the charging cable! And so is Samsung Care for having to pay for a $99 deductible after paying $49 for insurance. The last Samsung product we'll purchase - if we can help it.
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Posted 2 days ago
Extremely worst customer service. They are treating customers like beggars. Their only motive is getting money by selling the product after that these executives will treat like we are beggars. No politeness no humbleness they don't even try to solve customers problem.
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Posted 4 days ago
It's a pity you even get one star. Absolutely appalling customer service. We paid to have our television installed. They could not do it, admitted they could not do it and would not refund the installation charge. DO NOT PAY FOR THE INSTALLATION SERVICE. Be warned. Terrible terrible after service.
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Posted 4 days ago
I bought samsung top load 11 kg , within 2 years something went wrong . I like to say about samsungs custmer support. It's really worst , nearly one month I m waiting but of no use . My advice is not to buy samsung products specially wash machine . Since many years I was using ifb really they had given good service. This time I made a mistake after changing brand.
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Posted 4 days ago
Disaster completely distressed to the stage when I have to to the theraphy !! I’m waiting for my hover replaicment 2,5 month Ignored on every stage of the process lack of communication and professional way to deal with disabled people . Empty promises you have to chase them to get hover you paid for . 2,5 month and hover not with me still and no any information when I will get it!???????? Unbelievable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 4 days ago
I do not recommend buying from Samsung. I exchanged my Samsung device, the S22 Ultra for the S23 Ultra, and returned it via FedEx. They received the carton empty, as they say, and now they will force me to pay $800. I asked them to review the weight when I gave it to FedEx and the weight of the empty carton. This will prove to them that I sent the phone because I think it will be Different, but they did not do anything to solve the problem. Be careful in dealing with them
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Posted 5 days ago
Call samsung two weeks ago to cancel my warranty on the phone I traded in . After two weeks of not hearing anything I call again and again over one hour on phone and seven people later. I final got some one to help me I think again I will here from samsung in 48 hours.
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Posted 5 days ago
Promo bogus Bogus promo of the Samsung S23 cell phone. I'm trying to purchase the Samsung 23s ultra more than a week without success. "No availability" So what's the promo worth for? Nothing
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Posted 5 days ago
Have new POS galaxy tab S9 FE. Doesn't support HDMI , no jack to plug into car radio to listen to downloads, (guess I have to buy new tv/car radio?). Only case I can find does not cover corners/sides. Means I have to be careful using it in my oilfield duties. Why do you have to make menus different every item? Leave them alone Only ever had android/Samsung seriously doubt I buy again
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Posted 6 days ago
1 star is only because I can give you minus 5 stars. I'm going through an issue with an S Pen Pro. I received a package today that was empty, but the label on the package indicates that it was a regular S Pen. This issue has been going on since October 23, and I was promised a pen pro within 20 days. Today is December 2nd, and you still haven't resolved the issue. I got hung up by many Samsung representatives and lied through the whole process. Now the last representative hung up bluntly, and after I called again, the new representative can supposedly hear me. You guys stink.
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Posted 6 days ago
Pointless to wrote review. U can see by the many low reviews how much Samsung cares and that customer support doesn't exist. Just wanted to switch my account to delete my old phone number...it's a problem that has persisted for YEARS and still can't be resolved. Imagine this: u are having trouble logging in, but when u try to get customer support, u can't use it until u log in. See the issue here?
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Posted 6 days ago
Purchased QLED 72” TV. Great picture. TV went out within warranty. Waited a month on service technician. Wrong part. Still waiting another month on correct part. Missed entire college football season. Main reason for purchasing TV to start with. Not fixed yet.
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Posted 6 days ago
Bought a 1400 refrigerator it stopped worked 16 months after owning it- the repair is 400$ Samsung says the limited warranty on cooling equipment doesn’t cover fans sensors or anything… really. They referred me to a local repair service, and then they canceled the service. Then they tell me the ticket was escalated to a service rep. They then denied the warranty- and I was left literally at point zero. No repair. No warranty… no one having any idea what was going on. It was the worst experience ever. I would not recommend this brand EVER
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Posted 1 week ago
I wanted to return my TV for a refund and order a new TV. I contacted customer support and they confirmed me that the collection of my first TV and the delivery of the new TV would happen on the same day on 29th of November. During the checkout process, it was mentioned next-day delivery and was not written anything about delays. So on the 29th of November, they came, they collected my first TV nad they didn't deliver my new TV. When I contacted customer service again, I was informed that the delay was due to the weight of the TV, allegedly 135 kilos, and that I would now have to wait until the 25th of December to receive it. This is absurd, as a TV cannot possibly weigh 135 kilos (shouldn't weigh more than 20 kilos); I ordered a TV, not a car! When I said that it is not possible for a TV to have 135 kilos weight the agent pretended that I was not responding and ended the conversation. So now I have to be without a TV for at least a month and made fun from the customer service. My advice? DON'T EVEN THINK OF BUYING FROM SAMSUNG! Even if you want to buy a Samsung TV buy it from a trustworthy and reliable retailer like Amazon and avoid Samsung shop!
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Posted 1 week ago
We have had over 9 Samsungs in the last 8-10 years. We purchased a 75” NEO-QLED less than a year ago. The sound system is not working. We have worked with their online and telephone support techs for over a month now. Nothing worked. They said they weee sending a repair crew from a local store. We told them we wired out if the state u to December 4. Of course they schedule it for November. Once we finally are able to reach scheduling they reschedule to Friday December 4. Friday is December 1. Once again we try to reach them. The service shop does not ever answer the phone nor do they return calls. Samsung said this is the only service center. We have a non working television and it’s under warranty. The BBB had filed numerous complaints against Cone appliance their rating is F. We will Never deal with Samsung again. The issues is still not resolved.
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Posted 1 week ago
Very poor after sales service in Jalgaon, Maharashtra. Engineers appointed by Samsung are not able to repair Microwave. Company should appoint technical persons and should start giving after sales service in Jalgaon. ------ Prem Lahori 8956111160
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Posted 1 week ago
Terrible terrible. I returned a device two weeks ago to Best Buy for over 1200 dollars still not refunded since they can't confirm that Best Buy has processed the return. On top of that, they charged me an additional 650 dollars for a trade in that they are not entitled too since I returned the original device two weeks ago. No resolution, no accountability and still no money
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Posted 1 week ago
I have had two Samsung refrigerators go bad within 5 days of each other. I have been calling Samsung weekly for almost 3 months without any resolution. Each call is as though I have never called before. If you decide to buy a Samsung product, you will get what you deserve, if you already own one…… good luck getting any resolution or service! Samsung ticket# 4173793473 has been open since September. Absolutely the worst company/ customer service I have ever experienced for such a costly appliance.
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Posted 1 week ago
Samsung is rated 1.2 based on 3,765 reviews