Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,548 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung did an automatic update on my Galaxy 22. Now my battery is draining twice as fast. Phone gets hot while using it. Constant buffering even while on Wi-Fi. The update basically ruined my phone. Most likely the last Samsung phone I buy.”

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Posted 9 hours ago

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Posted 9 hours ago

“Horrendous customer service! I have 3 tv's that do not work and I still do not have a resolution. This has been going on for 3 months. Early March 2025 and still going in May 2025!! They have been in my house 3 times and I have probably spent over 40 hours on this. They have the same issue but they see it as all different. 2 of the tv's are still under warranty. Not only is the time spent more than anyone should have to... but the cost of continuing to pay for streaming services that I am unable to enjoy. I will never buy a Samsung TV again! If they know it is their issue they should repair or refund quickly! I think they delay response and service so that we just give up and move on.”

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Posted 1 day ago

“I recently purchased a new Samsung fridge, but the installation team hasn't arrived yet. They promised to come today, but they haven't shown up. Now they're saying they'll come tomorrow. I'm facing a lot of inconvenience due to this delay.”

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Posted 2 days ago

“Very bad sarvice , not instalation”

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Posted 4 days ago

“I have been a loyal customer since the note 3 . Last December I got the zfold6 and the vip package online. But I didn't check the box for the Samsung plus. So now after several phone calls!!! They won't help me to get care+ added! I'm considering getting apple products! You would think they would be able to keep me happy.”

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Posted 5 days ago

“Waited for 33 days of Samsung Oled 65 tv. But was told this model was discontinued. U don't take a customer that long. And received a called from Samsung customer service telling me .We are sorry. And will refund the cash. This is acceptable.”

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Posted 5 days ago

“The new android update, that was pushed out to my phone, caused my phone to continuously loop. I can enter my pin and it loops back. I have not had access for 2 weeks! I've called Samsung, gotten a run around, and was hung up on after waiting on hold, asking for a supervisor, and waiting more. Not having a phone is a safety concern. Not having access to my data, photos, videos, texts and contacts is extremely inconvenient and annoying. I refuse to spend $1200 for a new phone or spending money for a repair. The update caused my phone to be unusable which is unacceptable and unprofessional.”

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Posted 5 days ago

“Very bad service and feedback”

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Posted 1 week ago

“Have a Samsung 23+ and have absolutely loved it! BUT the phone received an update this morniing and I have been on the phone with TMobile and Samsung since 3:30 and it is now almost 9:00. I can't get the phone to show messages received but not answered - can't get the phone to show missed calls - and have two search bars on my home page. Not having a good time. I think we should have the option when they update .... The folks tried but they couldn't help.”

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Posted 1 week ago

“After many years of using used washing machines we finally purchased our first brand new washing machine from Lowe’s and unfortunately, we chose Samsung $599. Within two years will not run a load without becoming unbalanced after paying to replace the springs once they lasted less than two weeks only to repeat the same problem. After contacting Samsung, they informed us the cost would be $75 per new spring requiring four of them for a total cost of $300 before labor. Customer service warranty department unwilling or could care less to do anything. Apparently they don’t care about American customers so they have made it easy. We will never purchase another Samsung product in this house.”

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Posted 1 week ago

“Not a fan of your latest update!!! Will think about that when purchasing a new phone. Have always had Samsungs but this update may change that.”

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Posted 1 week ago

“Bought a jet 65 Samsung hoover from Argos-The battery deteriorated badly within a few months- complained to Samsung got nowhere- they woukdnt even recognise the Argos email receipt as being a valid document”

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Posted 1 week ago

“I regret ever purchasing an AC from Samsung Shop. This has been one of the most frustrating experiences I’ve had with any company. Failed Delivery: After placing my order, I was given a delivery date, but the product never arrived. No updates, no explanations—just complete radio silence. Horrible Customer Support: Trying to reach Samsung’s customer service was a nightmare. There's no phone support, no email support, and no web support to address concerns. It’s like they sold me the product and disappeared! Unacceptable Service: Even after multiple attempts to track my order, there was no proper response. It seems they are completely ignoring customers once they’ve made a sale. This level of service is unacceptable for a brand like Samsung. If you value your time, money, and sanity, avoid buying from Samsung Shop at all costs!”

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Posted 2 weeks ago

“I have purchased samsung ac from croma avadi I have been repeatedly call installation team for installation yet it is left incomplete. No respond from them. I reached through customer care they raised complaint but if no use. Today is 4th day after installation”

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Posted 2 weeks ago

“Worst customer service. They outsource their repairs and keep opening and closing tickets when issues have not been resolved. Had two technicians come out (each time had to stay at home for 4 hours)!and many many calls with customer service without the issue which is under warranty being fixed. Its a really drawn out, bureaucratic process to get anything fixed which is extremely time consuming - wasted ao much time trying to get an ice maker repaired and don't feel like I've many any progress!!! The customer service agents don't seem to have any power to do anything so have yo defer to another team and you have to wait for their call. Very inefficient!”

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Posted 2 weeks ago

“Worst phone ever, horrible after updates. No way to adjust settings to be like it was. Going iPhone now.”

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Posted 2 weeks ago

“Non professional, agent hanged up without resorting my issue with the tumble dryer. Taking me back and forth to different contact number and saying something completely different. Even the manager (so told). Not satisfied at all 😡😠”

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Posted 2 weeks ago

“I wish I could give Samsung a negative 5, there service department is horrible products are dangerous. I bought a vacuum cleaner it had a short I had a electrical shock on my right hand while using it, I reached out to the service department they requested me to send it in for repair after a few weeks to a month it was returned with no repairs made.”

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Posted 3 weeks ago

“Fridge/freezer brought only 6 years ago, has stopped working,contacted Samsung, who said I need there engineers to diagnose, cost £144, it's out of warranty they said. Engineer diagnose compressor failure. Samsung say compressor has a 10year warranty, but not any other parts or.labour to go with it. Engineer then phones me.to say it's not worth getting fix, has this sort of fault will cost approximately£600 with a 80% chance of failure. This is a beautiful black Fridge freezer with water and ice despenser, that was not cheap and has only lasted 6 years, and all Samsung would offer was 20% discount if I brought another one, as if I would be that nuts, so upset and totally disappointed with Samsung and there after sales. Discussing behaviour and the poorest of service S Potter”

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Posted 3 weeks ago

Samsung is rated 1.2 based on 4,548 reviews