Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

“Bought 2 upgrades with trade in. They first claimed they didn't receive the trade in, after proving they received them, they then claimed it wouldn't boot, and the other was locked. I did factory reset on both and both boot up.”

Helpful Report

Posted 6 hours ago

“Departments gained a more consistent approach to documenting activities.”

Samsung 5 star review on 22nd October 2026

Helpful Report

Posted 4 days ago

“Departments gained a more consistent approach to documenting activities.”

Helpful Report

Posted 4 days ago

“There are several design problems with the SLIM, under-the-range microwave. 1. It is 3 inches deeper than others, so, even though I am tall, I find it awkward to reach over it into the cabinet above. This was not a problem with my previous one. 2. The control panel is part of the door, so the door is extremely wide. I have to step back to avoid being hit in the face. 3. The control panel is not lit, so you have to turn on the kitchen light to see the panel to turn on the microwave light. 4. You cannot disable the clock for good. Each time you use the oven, the clock comes back on. 5. This is a small issue, but if you tap “30 sec,” you still have to touch “start.” 6. Cleaning the front makes it go haywire. The fan comes on hi, etc.”

Helpful Report

Posted 4 days ago

“I traded in my Samsung Galaxy Z Fold6 through Samsung’s trade-in programme and was subsequently charged an additional £150 because MTR Group Limited claimed the screen had burn-in damage. My issue is not simply that I disagree with their assessment. I asked for clearer photographs that would allow me to understand and verify the alleged damage that justified this additional charge. Instead, MTR repeatedly sent me the same photograph, stating that it could not provide a clearer image. I was told that screen burn is difficult to capture on camera, yet the photograph provided was not clear enough for me to independently verify the alleged fault. I contacted Samsung Customer Relations, including its Resolutions Team, hoping that someone would properly address my concerns. Samsung directed me back to the trade-in team because it said that team was responsible for inspecting the device. MTR, in turn, directed me back to Samsung. I also requested Alternative Dispute Resolution (ADR). Samsung confirmed that it is not a member of a voluntary ADR scheme for product or customer service complaints, while MTR did not directly answer my question about ADR. I contacted Advice Direct Scotland for guidance and followed their recommendation to contact the University of Strathclyde Law Clinic. Unfortunately, the clinic informed me that it was closed to new enquiries due to capacity. Throughout this entire process, my request has remained the same: I want clear, sufficiently detailed photographs showing the alleged screen burn that supposedly justified the £150 surcharge. I am not seeking court action or compensation. I simply want transparency and evidence to support the assessment that resulted in this additional charge. The most frustrating part of this experience has been being passed back and forth between Samsung and its trade-in partner without receiving the clear photographic evidence I requested. I have spent considerable time trying to resolve what should have been a straightforward request for clarification. I expected a much more transparent and customer-focused process from Samsung. Instead, I have been left with a £150 surcharge that I cannot properly verify from the photographic evidence provided, and no clear route to resolving my concerns. Based on my experience, I am extremely disappointed with the way Samsung and its trade-in partner have handled this dispute. I hope other customers will be aware of the difficulties I encountered if they are considering trading in their devices.”

Helpful Report

Posted 6 days ago

“No help what so ever Washing machine broke down 2 times they don’t help at all I purchased it from them !!! I gave them all my information personal info to clarify it’s me and then because I didn’t have a copy of my invoice they could help me even though last time they looked it up 🤦‍♀️ Never will go to Samsung for any appliances, and it’s sad as my house is full of them but never again !!!!!!”

Helpful Report

Posted 1 week ago

“As a result, planning work and sharing responsibilities became more straightforward.”

Samsung 5 star review on 16th October 2026

Helpful Report

Posted 1 week ago

“As a result, planning work and sharing responsibilities became more straightforward.”

Helpful Report

Posted 1 week ago

“If I could give Samsung zero stars I would. We had a new electric dryer delivered in August 2026, it is now October 15 and we still have no dryer and Samsung still has no idea what they are doing. No one can figure out the simple task of sending us a new replaced dryer for the defective one. Never have been treated so poorly by a company our whole lives. I recommend NEVER buying any products from Samsung. Disgrace of a company…. As we continue to wait on a dryer.”

Helpful Report

Posted 1 week ago

“Samsung's trade-in process has been an absolute nightmare. I mailed my old phone through a UPS Store last Wednesday, October 7, well before Samsung's October 9 shipping deadline. I have the UPS drop-off receipt, and tracking confirms that the package was delivered on October 12. Yet on October 13, Samsung sent me a threatening email claiming they hadn't received my trade-in and telling me they would block my phone unless I paid $350. Seriously? I shipped the device before the deadline, and it was delivered by UPS. Shipping takes time. What exactly did Samsung expect - for the package to teleport to its warehouse? Instead of alowing reasonable time for delivery and processing, Samsung is threatening customers with a $350 charge and phone blocking while their trade-in system apparently fails to keep track of packages. This is unacceptable customer service. I have proof of shipment and delivery, yet I'm being treated as though lve done something wrong. Customers should not have to worry about losing access to a phone because Samsung cannot properly process a trade-in.”

Helpful Report

Posted 1 week ago

“Xwaxt creates greater visibility across organizational information by connecting projects, responsibilities, team communication, and ongoing activities. It gives users easier access to relevant details, helping them follow developments and see how information and work move across different parts of the business.”

Samsung 5 star review on 1st October 2026

Helpful Report

Posted 3 weeks ago

“if they keep putting ads up with small X to close.. and the add opens.. it's a 1 star review for me.”

Helpful Report

Posted 3 weeks ago

“My concerns about a disputed transaction were difficult to put into perspective at first. Xwaxt listened carefully and provided explanations that helped me understand the process. Their support was appreciated.”

Samsung 5 star review on 10th September 2026

Helpful Report

Posted 1 month ago

“Samsung refrigerator with freezer on bottom, ice maker went out in just 2 years. It’s a on going problem with people who have the same problem around the 2 year mark. Samsung won’t make it right. The customer has to foot the bill. They have been sued for this problem. Don’t buy this junk”

Helpful Report

Posted 1 month ago

“I found myself dealing with a financial matter that raised more questions than answers, and I wanted to understand it properly before moving ahead. After contacting Xwaxt, I was able to share the details and discuss the situation with their team. They went through the information carefully and helped clarify the areas I found difficult to understand. I could also ask questions whenever something needed further explanation, which gave me a better sense of what was happening. As the matter developed, I received relevant updates that allowed me to follow its progress. The guidance and communication I received gave me greater confidence throughout the experience. I’m thankful to Xwaxt for the professional support they provided from beginning to end.”

Samsung 5 star review on 8th September 2026

Helpful Report

Posted 1 month ago

“I found myself dealing with a financial matter that raised more questions than answers, and I wanted to understand it properly before moving ahead. After contacting Xwaxt, I was able to share the details and discuss the situation with their team. They went through the information carefully and helped clarify the areas I found difficult to understand. I could also ask questions whenever something needed further explanation, which gave me a better sense of what was happening. As the matter developed, I received relevant updates that allowed me to follow its progress. The guidance and communication I received gave me greater confidence throughout the experience. I’m thankful to Xwaxt for the professional support they provided from beginning to end.”

Helpful Report

Posted 1 month ago

“I have a Samsung tv, watch, phone, tablet, all purchased in the last yr and a half. Both the phone and tablet will not connect to anything usb. Tech support couldn't fix them so I'm telling people be leery of new Samsung devices they only work via Wi-Fi.”

Helpful Report

Posted 1 month ago

“I have samsung a365g front camera 📷 very bad no quality”

Helpful Report

Posted 1 month ago

“I’ve found Xwaxt useful when several departments need to contribute to the same assignment. Each team can focus on its part without losing sight of what the others are doing.”

Samsung 5 star review on 4th September 2026

Helpful Report

Posted 1 month ago

“The company had a promotion if buy eary get a $50 e voucher. Never got. I traded my old cell in that was a year old and it was in excellent condition ( I forgot to take pictures) but they said it was scratched and dents. When I called to discuss why are the doing that. They said either accept it or to bad. So they forced me to accept. GRRRR.. So i lost over $77 , do not go through there exchange program. Ill never buy a Samsung again.”

Helpful Report

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Samsung Reviews

Phone:

Email:

Location: