Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.25

1.3 Rating 4,590 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,590 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

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“Built to support growing organizations, Xwaxt delivers a unified work platform that keeps teams connected, workflows efficient, and business moving ahead.”

Helpful Report

Posted 15 hours ago

“Very disappointing experience with Samsung. I placed an order directly with Samsung, but it was cancelled without any clear explanation. After contacting customer support, I was advised to try again, only for my second order to be cancelled as well. The most frustrating part was the lack of transparency and the generic responses I received instead of a proper explanation. I was later informed that it may have been related to the discount and trade-in value, but if such restrictions exist, they should be clearly communicated before customers spend time placing orders. I wasted a significant amount of time researching, ordering, arranging a trade-in, and contacting support. For a company of Samsung’s reputation, I expected much better communication, fairness, and respect for customers’ time. This experience has seriously affected my confidence in buying directly from Samsung.”

Helpful Report

Posted 1 day ago

“Service is the worst. I was lied again and again. I wanted to repair my washing Machine, the engineer came on the first day opened the machine took advance money and left, saying he will visit the next morning, it's been 3 days since then nobody has visited..”

Helpful Report

Posted 2 days ago

“Bought washing machine about seven years paid £669 it brand-new and got the matching dryer for £789 always thought Samsung was a good make it’s the worst washing machine and dryer I have ever bought or had seven years all it done is let me down never again will i buy Samsung.”

Helpful Report

Posted 2 days ago

“I've been a loyal Samsung customer for many years, but after this experience with the Samsung Trade-In team, I'll be looking at other brands. I returned my trade-in phone using Samsung's Royal Mail label with full tracking. Royal Mail still has the phone, and only Samsung can investigate, yet the Trade-In team ignored my emails and remotely locked my new phone instead. The only solution offered was to repay the trade-in value for a phone that was lost while in transit. After years of loyalty, this is a disgraceful way to treat customers. This experience has completely put me off buying Samsung products again.”

Helpful Report

Posted 5 days ago

“If I could give 0 Stars I would. Evaporate cooling bone dry.Have not had a refigerator since May 20,2026. Getting the run around from both Samsung Warranty and their service center. Cone appliance. Now after 2 months of trying to get it fixed under a manufacturer warranty they are saying no. The refigerator 3 1/2 years old. Please, save your self a headache buy a different brand. I will never purchase Samsung products again. They lost a life long customer.”

Helpful Report

Posted 1 week ago

“Pésimo servicio al cliente,a los 6 meses de comprar un refrigerador dejó de servir el congelador ,4 meses tengo sin congelador mandan a técnicos y no solucionan nada le ponen gas funciona una semana solamente ,vuelven a mandar otra compañía le hacen otra cosa y sigue igual y la comida se vuelve echar a perder ,y nadie responde por las pérdidas de comida y tiempo perdido.y todavía tiene garantía no ha cumplido el año”

Helpful Report

Posted 1 week ago

“Shaw was excellent knew his stuff great service got it done quickly and professional. Highly recommended.”

Helpful Report

Posted 2 weeks ago

“Shaw was excellent knew his stuff great service got it done quickly and professional. Highly recommended.”

Helpful Report

Posted 2 weeks ago

“I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed. What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model. I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation. Unfortunately, this experience has made me hesitant to purchase another Samsung product.”

Helpful Report

Posted 2 weeks ago

“Xwaxt is a modern collaboration hub that enables teams to stay focused, efficient, and aligned.”

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Posted 2 weeks ago

“Xwaxt is a modern collaboration hub that enables teams to stay focused, efficient, and aligned.”

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Posted 2 weeks ago

“We recently ordered a bespoke Samsung refrigerator for over $3000 and when they arrived with it for delivery, they refused to install it stating that they cannot install it and they left it in the middle of my kitchen floor despite the fact that we paid the delivery with installation fee unfortunately we had already ordered the bespoke, smart Samsung double wall oven and today when they came to deliver that the driver also stated we do not do installation so therefore, I told him do not even take it off the truck just simply Wright customer refused, shove it up their ass because we paid a 199 fee for installation and delivery. Do not order this brand from Samsung directly. I strongly suggest if you’re going to get a Samsung appliance that you order it through a company like Lowe’s, where you are guaranteed delivery with installation.”

Helpful Report

Posted 2 weeks ago

“Samsung is garbage. Customer service is nonexistent. My dishwasher stopped doing auto open after a few months. It was all rusted by two years. The fridge made weirdly salty ice. Some problem with the filter probably and then broke altogether after a month. The TV will not allow the PlayStation app. The only reason I got it was to play PS now it’s a worthless piece of junk. Such a scam that they block PS and are not up front about it on the box. I wanted to complain to them but they told me after a year they don’t care about our problems. They dont want to hear it. Which is a shortsighted and stupid policy.”

Helpful Report

Posted 2 weeks ago

“I eventually reached a point where trying to manage everything on my own was no longer possible. The pressure kept building, and even though I tried my best to figure things out, nothing seemed to get better. That was when someone encouraged me to try xwaxt.com, and honestly, it turned out to be one of the most reassuring decisions I’ve made in a long time. Right from the moment I contacted them, their team handled my situation with a level of attention and professionalism that immediately put me at ease. They didn’t just give quick answers—they patiently went through every detail, made sure they understood exactly what I was facing, and explained each step in a way that was easy to follow. What stood out the most was how calm and consistent they were throughout the entire process. Instead of feeling lost and overwhelmed like before, I finally felt guided, supported, and informed. They broke down every confusing part, offered solutions that made sense, and stayed with me until everything was properly resolved. Looking back now, reaching out to xwaxt.com was truly the turning point. Their dedication, clarity, and genuine willingness to help transformed a stressful situation into something I could manage with confidence. I’m sincerely grateful for the way they handled everything and the peace of mind they helped me regain.”

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Posted 2 weeks ago

“If Samsung is an industry leader, then either the bar is so low or somebody is lying to them. Factory reset is a joke; set aside AT LEAST 1/2 hour of your time to clear the cache; and no remedy or explanation to their phones running HOT. Yes hot. AND DO NOT SEND THEM YOUR NEW PHONE -THEY WILL REPLACE IT WITH A REFURBISHED OR DOWNGRADED PHONE. And Customer Service: I'll let you come to your own conclusion.”

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Posted 3 weeks ago

“Give your team the advantage of working together without limits. Xwaxt combines collaboration, communication, and workflow management into one seamless platform, helping every project reach its full potential.”

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Posted 3 weeks ago

“Xwaxt is an enterprise work management platform designed to help organizations coordinate operations, optimize workflows, and improve collaboration through a single digital ecosystem. It provides a centralized workspace where teams can organize projects, manage responsibilities, and track progress with greater visibility and control. By connecting business processes and enabling seamless communication, the platform reduces operational inefficiencies while supporting faster execution and better decision-making. Xwaxt empowers organizations to increase productivity, strengthen operational agility, and achieve long-term business success.”

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Posted 1 month ago

“Samsung refrigerator is working but all the shelves on the fridge door are all cracked and the Samsung Customer Service was very helpful she told me to buy a new fridge. Each shelf costs about $150.00 and I need 5 of them. So instead of suggesting buying a new fridge maybe new shelves from Samsung would have been a better solution or at least a discount on each one. Do not buy Samsung Refrigerator.”

Helpful Report

Posted 1 month ago

“Simply terrible. Heavy accents and rude. Continually talk over you and refuse to provide yes or no answers to simple Questions.”

Helpful Report

Posted 1 month ago

Samsung is rated 1.3 based on 4,590 reviews