Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,084 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,084 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 24th April 2024

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Microwave stopped heating - Called Samsung and they wanted $290 -$400 to come out jut to show up to determine what the problem was. Very over priced for a service call. Do not recommend Samsung.”

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Posted 3 months ago

“you make a phone that is very cheaply made. they last less than two years. at the cost of a phone they should last a few years. but my solution to this problem will be to try another manufacturers product and see if they make a better product.”

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Posted 3 months ago

“Pretty good products, but the worst customer service I have ever experienced. I got a brand new the Frame TV from Amazon and when it arrived the remote was broken. I contacted Samsung support via phone and they told me the seller had to be an authorized dealer. Although I bought it from Amazon, there was another seller, which was indeed an authorized dealer, except they wrote their legal tax name on the invoice instead of business name. So Samsung would not accept this and denied me a new remote for my brand new tv. After a lot of back and forth, customer support suggested I return the tv to Amazon. Return a massive tv just for a broken remote!? I then contacted the Samsung CEO team as this seemed like the only other way up in the chain I could go. They make it very hard to reach anyone or even follow up on issues. I then received a similar email from the CEO’s office that the seller was not an authorized dealer. To confirm, the seller is listed on the website as an authorized dealer. I can’t even reply to the CEO office email. They just send their response and it ends there. I switched from Sony to Samsung, and I now fear this was the biggest mistake I have ever made.”

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Posted 4 months ago

“Purchased QLED 72” TV. Great picture. TV went out within warranty. Waited a month on service technician. Wrong part. Still waiting another month on correct part. Missed entire college football season. Main reason for purchasing TV to start with. Not fixed yet.”

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Posted 4 months ago

“I’m using only Samsung since note1 upgraded alternative notes series Samsung mobiles look like same until you have close look no use of buying expensive series. Samsung team have to make major R&D so that there is big difference in look making to know premium. presently I'm using note20 ultra after this never felt to upgrade to new cos all mobile phone will look same.”

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Posted 5 months ago

“Please avoid at all costs, purchased a TV in 2020 directly from Samsung with marketing on the website claiming 5 years, turns out this is only covered in small print if you sign up for it which I was not made aware of, 3 years later today I experienced an issue where I found from industry experts that the LCD display can just stop working after 2/3 years, Samsung had said I can get it repaired 100% at my expense for what I would deem a manufacturing fault if its common to happen or to get shafted with trading up with upto a 15% discount.”

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Posted 6 months ago

“Bought my phone last year 2022 March 5th Samsung A32 5G it was good as new but I had to send it for repairs where I bought it so they can book it in for repairs since the battery went off and the phone never wanted to charge or turn on, it was booked on the 8th of March 2023 the phone came back on the 24th of March 2023 I went to collect it on the 28th of March 2023 my cellphone condition is not pleasing scratches and dents all over IMEI number still the same but the the condition its like I've been using it for 5 years 😭 😭 😭 I'm not happy at all its like it was changed. Please assist what can I do ”

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Posted 1 year ago

“My $2000 stove that I’ve only had for 3 years has a super rattlie fan and my fridge I bought the same time for over $3000 I’ve had to have ice maker replaced. Samsung appliances die as soon as the warranty expires 😡”

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Posted 1 year ago

“I ordered a Galaxy watch 5. It was on back order so I waited a couple weeks for it to ship. It finally ships but on the day it was supposed to arrive, it never did. I called FedEx and they said the package was empty. So I called Samsung and told them what FedEx said. Instead of offering to send me a new watch, they instead refunded me and told me to order the watch again. Ummm, what? This is not my fault what so ever and you're telling me I have to order a whole new watch instead of sending me a new one for the inconvenience?! I didn't want a refund, I wanted my watch! I've never had a bad customer experience with Samsung until now.”

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Posted 1 year ago

“Using the same port for audio ports as the charger is the most asinine thing I've ever seen. The port gets worn out quicker and I can't hook my phone to audio without it I disconnecting constantly and having to stop to reconnect my phone. I mean are they seriously being THAT obvious that they WANT your phone to mess up so you have to buy a new one? Well backfired this time. I've used Samsung for as long as I can remember but I'm done with this junk.”

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Posted 1 year ago

“We bought new phones thru ATT, my husband's is a Galaxy Flip 3. We have had to send it back for various repairs and overheating. The second time they sent us a new one. We would like to get a different phone since this model seems to be so problematic. We can't speak with a supervisor and was told we could trade in and pay more. Ridiculous since this isn't even paid for yet. Bad move Samsung, and we always buy Samsung. Very discoraged!!”

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Posted 1 year ago

“Bought a Samsung Refrigerator with ice maker and flex zone. The icemaker makes a mixture of cubes and crushed ice. When called customer service to have it fixed so that solid ice cubes come out, the rep asked "really?" in a mocking way. After asking to speak to a manager, the rep asking several times why, we finally got a service call set up. We got a technician out who was very friendly and had the ice maker replaced, but the same problem continued. To change between water and ice the buttons have to be pressed several times until it changes. In addition the drawer in the freezer does not pull out and go back smoothly. in fact, we had to readjust it several times, which was a pain. the technician told us that that is the way the drawer works. Overall the quality of the unit seems cheaply made. Really upsetting after having spent way over $2000 for the unit. Not even wanting to mention the attitude of the customer service rep.”

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Posted 1 year ago

“RETURNS AND REFUNDS...I bought a pair of Samsung Galaxy Buds+ Plus, and they began to affect my ears, causing them to itch, smell, and extreme discomfort. I started a claim and sent my earbuds back to Samsung for a refund(or an alternative product). From start to finally getting a refund to almost 10 MONTHS!! I called nearly a dozen times and customer service couldn't do anything until someone from corporate got in contact with me. Just an overall frustrating ordeal... Glad to get a refund but it should not have taken this long.”

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Posted 1 year ago

“I think the issue was honesty, I bought an AOS3 phone and my SIM card got stuck, so did everything they recommended, and when I sent in they said warranty was out of date even though phone was fresh out of box, maybe if they would have said I caused damage instead of out of date, i may have given an extra star. Just be honest. So ended up asking for phone back not fixed, they were going to charge twice price of my unused phone to fix. Me and family will hopefully not purchase a Samsung product again.”

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Posted 1 year ago

“On July 4, 2022, my new 85" HDTV glitched within 5 months. I began the exchange process on July 5th. Today is September 6, 2022; and I'm still waiting on the replacement tv. The contracted delivery company, out of Chattanooga TN, asked if Aug 24th, between 9am and 1pm, would be a good time. I don't leave work until 2:30pm; therefore, they claimed that it would be another week or two before they'd have a driver in East Central Mississippi. Last week, making week two, I've yet to hear from anyone to arrange a delivery date. They reply to the email, claim that they are booked up through Sept 9th, and say that they'll contact me during the week of the 12th. Today, September 6, 2022, makes 2 months and one day since this exchange process began. I think Samsung's replacement process, and their delivery company, is the worst with I've ever dealt. I probably could've ordered and recieved a television from Japan by now. Fortunately, here lately, I've been connected with representatives that I could actually understand. Before buying Samsung products, be sure to ensure that the dealer is a Samsung warranty affiliate that can make exchanges locally within the factory warranty period. If not, you'll be at the mercy of Samsung and a delivery company to execute the exchange, and be strong along for months waiting. This will probably be my last big ticket Samsung item.”

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Posted 1 year ago

“Galaxy phone locked T-Mobile at 660 Ala Moana Blvd no help, Hawaii Kai T-Mobile more helpful, gave proof of purchase and suggested Best buy tech support. Best buy wasn't the best, at best clueless. Finally got a sam Sung tech support that was able to get problem sorted.”

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Posted 1 year ago

“I call it my spamsung phone. More and more unsolicited adds keep showing up. 10 to 20 every day. Can't find a way to make it stop. If you enjoy deleting stuff then samsung is for you. I going to a iPhone next time.”

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Posted 1 year ago

“I had issues trying to unlock my phone because I didn't know my password. I spoke to someone and could not understand them. I ended up having to lock my phone and restoring it to the factory settings. Luckily, my photos and other things were backed up. Not entirely happy with Verizon because I had to contact Samsung. Both need to improve their customer service.”

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Posted 1 year ago

“Samsung Replaced icemaker multiple times and still having same issues. Apparently they do not know how to troubleshoot and correct the issue.”

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Posted 1 year ago

“They don't want to resolve issues with their own products, customer service wants to pass the buck to some one else”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,084 reviews