Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal customer since the note 3 . Last December I got the zfold6 and the vip package online. But I didn't check the box for the Samsung plus. So now after several phone calls!!! They won't help me to get care+ added! I'm considering getting apple products! You would think they would be able to keep me happy.”

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Posted 1 month ago

“I have purchased samsung ac from croma avadi I have been repeatedly call installation team for installation yet it is left incomplete. No respond from them. I reached through customer care they raised complaint but if no use. Today is 4th day after installation”

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Posted 1 month ago

“Scammed of $700K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8”

Samsung 2 star review on 11th April 2025

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Posted 2 months ago

“I bought a Galaxy Book 4 notebook because it was heavily discounted. I do like the notebook itself but it was loaded with useless Samsung apps that were not needed. I also found it disappointing that support was so pathetic that finding drivers or firmware updates manually was not even possible. Also any real access to support seems to require you registering a user ID in order to even get access for base tier support for any questions. Their US forums seem to have more questions from users then proper answers. Seems everyone complains about support. This will definately make me question future Samsung purchases. The products are very nice but better hope you don't need any service support.”

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Posted 4 months ago

“Less than12mths.bought updated toSam.9,bc charging port ofSam.8was going.Now Sam9 twice the power port sucks,bad,i dont treat bad,but twice now have had to take repair replace it.The most used part is weak bad pathetic. Now it wont rotate&only if find a game then able get rotates position,can only do goes,one way. &it keeps the audio hickups issue, now going to look for another brand, bc the warranty does sucks.I want rotate back,&no voice in teruptions during video,ppl voice blanks cuts what did they say.I dont know tried but cant find fix. So ports cords, are going to be replace intent byCo soon,cables be changes. But weak cable recharge port,it isnt good. And how heck fix issues hands up in air. Bc going back to default what will loose,bc not everyone born to be IT savvy. And hard find where i live,tech.persons,who can help.”

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Posted 5 months ago

“Look Samsung i bought the samsung galaxy s24 and I loved it the main reason why I bought it was so I could have a good quality phone for games and then when I was playing with my friend and talking to him at the same time my phone started black flashing like it was turning off and on what type of service do u guys offer for gaming cuz when I was gaming on my new s24 it was turning off and on like hell this is and not to mention I have been a samsung user for 5 years so I'm just gonna wait one more year and I'm going to get a phone from oneplus because they have 5 star ratings unlike u guys that have 1 star”

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Posted 5 months ago

“Highly Recommend Supreme Assets Recovery! Reliable and Supportive! Supreme Assets Recovery completely turned things around for me. I had given up hope of ever recovering my lost funds, but their team proved me wrong. They were professional, efficient, and incredibly understanding throughout the entire process. Their dedication and expertise made all the difference. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 If you’re looking to recover funds you thought were gone forever, Supreme Assets Recovery is the team to trust!”

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Posted 6 months ago

“I had to have a repair because the tubing for the drain was too short and disconnected from the line and was hitting on the compressor fan. While the repairman was here I asked about the water filter replacement. He finally got the old filter out and I ordered a new samsung filter. The new filter, although it was the same as the old one, would not go in. Samsung told me that a repair on average would cost between $290 and $660. The tubing repair should have been under warranty!”

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Posted 6 months ago

“Bought the new Samsung Galaxy S24 ultra as a treat because it came with a promotion for a chrome book which I wanted for University. They expressed they sent me an email asking for proof of purchase, which I never seen, even though everything was dealt with in the store shop when I bought the phone. I phoned them today to chase things up after being away for 3 weeks dealing with a family matter and they have closed the promotion off so now I can't be given the chrome book. After spending thousands on a phone and they can't even be kind enough to offer it to me. Not happy, won't be buying from Samsung again, felt like they really cheated me.”

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Posted 7 months ago

“My phone keeps on randomly turning black and it's brand new and haven't been dropped”

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Posted 1 year ago

“Purchase at your own risk I can't believe that the StormWash Top Control 24-in Built-In Dishwasher (Fingerprint Resistant Black Stainless Steel) ENERGY STAR, 48-dBA, Item #: 1630556|Model #: DW80R5060UG, that we purchased in November 2022 is already worthless. I've tried many different detergents and rinse aids over the past six months and my dishes still come out either dirty or full of film even after a second rinse cycle. Of course the warranty is only good for a year, why can't manufacturers stand by their products for more than a year? I won't purchase anything other than a cell phone thru Samsung.”

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Posted 1 year ago

“I have called with a problem with my tablet in the past and whoever handled took control could see the problem and helped solve it. Yesterday who ever answered opulent give any real answers. I'd ask questions and she'd say well we can try it. Not sure if that was a the answer. The call really didn't solve the issue. I'll call again next week and see if I get someone better.”

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Posted 1 year ago

“Microwave stopped heating - Called Samsung and they wanted $290 -$400 to come out jut to show up to determine what the problem was. Very over priced for a service call. Do not recommend Samsung.”

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Posted 1 year ago

“you make a phone that is very cheaply made. they last less than two years. at the cost of a phone they should last a few years. but my solution to this problem will be to try another manufacturers product and see if they make a better product.”

Helpful Report

Posted 1 year ago

“Pretty good products, but the worst customer service I have ever experienced. I got a brand new the Frame TV from Amazon and when it arrived the remote was broken. I contacted Samsung support via phone and they told me the seller had to be an authorized dealer. Although I bought it from Amazon, there was another seller, which was indeed an authorized dealer, except they wrote their legal tax name on the invoice instead of business name. So Samsung would not accept this and denied me a new remote for my brand new tv. After a lot of back and forth, customer support suggested I return the tv to Amazon. Return a massive tv just for a broken remote!? I then contacted the Samsung CEO team as this seemed like the only other way up in the chain I could go. They make it very hard to reach anyone or even follow up on issues. I then received a similar email from the CEO’s office that the seller was not an authorized dealer. To confirm, the seller is listed on the website as an authorized dealer. I can’t even reply to the CEO office email. They just send their response and it ends there. I switched from Sony to Samsung, and I now fear this was the biggest mistake I have ever made.”

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Posted 1 year ago

“Purchased QLED 72” TV. Great picture. TV went out within warranty. Waited a month on service technician. Wrong part. Still waiting another month on correct part. Missed entire college football season. Main reason for purchasing TV to start with. Not fixed yet.”

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Posted 1 year ago

“I’m using only Samsung since note1 upgraded alternative notes series Samsung mobiles look like same until you have close look no use of buying expensive series. Samsung team have to make major R&D so that there is big difference in look making to know premium. presently I'm using note20 ultra after this never felt to upgrade to new cos all mobile phone will look same.”

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Posted 1 year ago

“Please avoid at all costs, purchased a TV in 2020 directly from Samsung with marketing on the website claiming 5 years, turns out this is only covered in small print if you sign up for it which I was not made aware of, 3 years later today I experienced an issue where I found from industry experts that the LCD display can just stop working after 2/3 years, Samsung had said I can get it repaired 100% at my expense for what I would deem a manufacturing fault if its common to happen or to get shafted with trading up with upto a 15% discount.”

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Posted 1 year ago

“Bought my phone last year 2022 March 5th Samsung A32 5G it was good as new but I had to send it for repairs where I bought it so they can book it in for repairs since the battery went off and the phone never wanted to charge or turn on, it was booked on the 8th of March 2023 the phone came back on the 24th of March 2023 I went to collect it on the 28th of March 2023 my cellphone condition is not pleasing scratches and dents all over IMEI number still the same but the the condition its like I've been using it for 5 years 😭 😭 😭 I'm not happy at all its like it was changed. Please assist what can I do ”

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Posted 2 years ago

“My $2000 stove that I’ve only had for 3 years has a super rattlie fan and my fridge I bought the same time for over $3000 I’ve had to have ice maker replaced. Samsung appliances die as soon as the warranty expires 😡”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,573 reviews