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Samsung Reviews

1.3 Rating 4,589 Reviews
5 %
of reviewers recommend Samsung
1.3
Based on 4,589 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 5th July 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Very disappointing experience with Samsung. I placed an order directly with Samsung, but it was cancelled without any clear explanation. After contacting customer support, I was advised to try again, only for my second order to be cancelled as well. The most frustrating part was the lack of transparency and the generic responses I received instead of a proper explanation. I was later informed that it may have been related to the discount and trade-in value, but if such restrictions exist, they should be clearly communicated before customers spend time placing orders. I wasted a significant amount of time researching, ordering, arranging a trade-in, and contacting support. For a company of Samsung’s reputation, I expected much better communication, fairness, and respect for customers’ time. This experience has seriously affected my confidence in buying directly from Samsung.
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Posted 5 hours ago
Service is the worst. I was lied again and again. I wanted to repair my washing Machine, the engineer came on the first day opened the machine took advance money and left, saying he will visit the next morning, it's been 3 days since then nobody has visited..
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Posted 1 day ago
Bought washing machine about seven years paid £669 it brand-new and got the matching dryer for £789 always thought Samsung was a good make it’s the worst washing machine and dryer I have ever bought or had seven years all it done is let me down never again will i buy Samsung.
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Posted 1 day ago
I've been a loyal Samsung customer for many years, but after this experience with the Samsung Trade-In team, I'll be looking at other brands. I returned my trade-in phone using Samsung's Royal Mail label with full tracking. Royal Mail still has the phone, and only Samsung can investigate, yet the Trade-In team ignored my emails and remotely locked my new phone instead. The only solution offered was to repay the trade-in value for a phone that was lost while in transit. After years of loyalty, this is a disgraceful way to treat customers. This experience has completely put me off buying Samsung products again.
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Posted 4 days ago
If I could give 0 Stars I would. Evaporate cooling bone dry.Have not had a refigerator since May 20,2026. Getting the run around from both Samsung Warranty and their service center. Cone appliance. Now after 2 months of trying to get it fixed under a manufacturer warranty they are saying no. The refigerator 3 1/2 years old. Please, save your self a headache buy a different brand. I will never purchase Samsung products again. They lost a life long customer.
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Posted 1 week ago
Pésimo servicio al cliente,a los 6 meses de comprar un refrigerador dejó de servir el congelador ,4 meses tengo sin congelador mandan a técnicos y no solucionan nada le ponen gas funciona una semana solamente ,vuelven a mandar otra compañía le hacen otra cosa y sigue igual y la comida se vuelve echar a perder ,y nadie responde por las pérdidas de comida y tiempo perdido.y todavía tiene garantía no ha cumplido el año
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Posted 1 week ago
I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed. What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model. I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation. Unfortunately, this experience has made me hesitant to purchase another Samsung product.
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Posted 2 weeks ago
We recently ordered a bespoke Samsung refrigerator for over $3000 and when they arrived with it for delivery, they refused to install it stating that they cannot install it and they left it in the middle of my kitchen floor despite the fact that we paid the delivery with installation fee unfortunately we had already ordered the bespoke, smart Samsung double wall oven and today when they came to deliver that the driver also stated we do not do installation so therefore, I told him do not even take it off the truck just simply Wright customer refused, shove it up their ass because we paid a 199 fee for installation and delivery. Do not order this brand from Samsung directly. I strongly suggest if you’re going to get a Samsung appliance that you order it through a company like Lowe’s, where you are guaranteed delivery with installation.
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Posted 2 weeks ago
Samsung is garbage. Customer service is nonexistent. My dishwasher stopped doing auto open after a few months. It was all rusted by two years. The fridge made weirdly salty ice. Some problem with the filter probably and then broke altogether after a month. The TV will not allow the PlayStation app. The only reason I got it was to play PS now it’s a worthless piece of junk. Such a scam that they block PS and are not up front about it on the box. I wanted to complain to them but they told me after a year they don’t care about our problems. They dont want to hear it. Which is a shortsighted and stupid policy.
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Posted 2 weeks ago
If Samsung is an industry leader, then either the bar is so low or somebody is lying to them. Factory reset is a joke; set aside AT LEAST 1/2 hour of your time to clear the cache; and no remedy or explanation to their phones running HOT. Yes hot. AND DO NOT SEND THEM YOUR NEW PHONE -THEY WILL REPLACE IT WITH A REFURBISHED OR DOWNGRADED PHONE. And Customer Service: I'll let you come to your own conclusion.
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Posted 2 weeks ago
Samsung refrigerator is working but all the shelves on the fridge door are all cracked and the Samsung Customer Service was very helpful she told me to buy a new fridge. Each shelf costs about $150.00 and I need 5 of them. So instead of suggesting buying a new fridge maybe new shelves from Samsung would have been a better solution or at least a discount on each one. Do not buy Samsung Refrigerator.
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Posted 1 month ago
Simply terrible. Heavy accents and rude. Continually talk over you and refuse to provide yes or no answers to simple Questions.
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Posted 1 month ago
just purchased refrigerator on April 10 and it has already gone out and no one can come out till June 17. I would like a new one since this one is a dude
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Posted 1 month ago
This review is mainly about the Samsung Phones and support at T-mobile! I’m extremely disappointed with my experience at T-Mobile. I purchased a new Samsung phone and accessories from the Miami Lakes, FL store for over $1,100 for my mother because her previous phone was having issues. Unfortunately, this is now the second time T-Mobile has sold me a defective Samsung device. What’s even worse has been the lack of support afterward. My elderly mother has had to go back to the Miami Lakes store FIVE times trying to get help. While Norland and Luis were kind and tried their best to help reset the phone, the problem returned as soon as she got home. Other employees were unfortunately not knowledgeable or helpful at all. I’ve also spent hours calling 611 and speaking to multiple representatives, including Whitney and Phil, with no real resolution. Despite paying for protection coverage on the phone, no one seems willing to stand behind the product or properly help us. I’ve been a loyal T-Mobile customer for 11 years, but this experience has made me feel like loyalty means nothing. It honestly feels like new customers get treated better than long-term ones. The most upsetting part is that this has caused unnecessary stress and inconvenience for my 87-year-old mother, who should not have to keep returning to the store over and over for a brand-new phone that never worked properly from the start. Very disappointed in both the product and the customer service experience.
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Posted 1 month ago
Avoid buying a Samsung smartphone. I recently encountered a manufacturing defect on my S25 FE mobile. I sent many emails to Samsung and shared photos and videos, but Samsung doesn't want to listen to anything from their customers. Samsung only focuses on sales, not after-sales service. For Android users, we have many options, and they can provide us with better products for less money.
Samsung 1 star review on 23rd May 2026 Samsung 1 star review on 23rd May 2026
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Posted 2 months ago
The Oled Tv was defective. The replacement did not arrive on the day it was scheduled despite the fact that I had confirmed in the morning. No communication from the company about the delay. Not sure when I will receive the replacement. Not reliable company. Never buy Samsung
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Posted 2 months ago
Samsung should be ashamed of how they have treated this elderly family. A Samsung range was purchased brand new in June 2025 and completely stopped working by December 2025 — only six months later. Since then, this family has spent months speaking with multiple Samsung agents and supervisors trying to get help, only to receive excuses, delays, and no resolution. They paid cash for this appliance, followed every instruction Samsung requested, and still do not have a working oven as of today. Management was supposedly going to call them back, but they are still waiting and have heard nothing. After months without a working range, Samsung finally agreed to repair it — but only if this elderly family pays additional money out of pocket. That is absolutely unacceptable. No family, especially elderly customers living on fixed incomes, should be treated this way after purchasing what should have been a reliable appliance. Samsung has shown a complete lack of accountability, customer care, and urgency in resolving this issue. This experience has been frustrating, exhausting, and deeply disappointing. I would strongly caution anyone considering Samsung appliances to think carefully before purchasing based on this experience.
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Posted 2 months ago
Samsung have a known error on their checkout system that makes customers believe that the order hasn't gone through. I made the order again, as no money had been taken out of my account, and what do I see 5 minutes later? Two lots of $863.88 taken out! Not to worry, you might think. Just contact Samsung and get one order cancelled, right? Wrong. They refuse to cancel orders! Even when I showed them evidence of the error (thank goodness I took a screenshot of it). They said I will be having two phones delivered and that's that. So now the onus is on me to return one phone. I spoke to three people, all as useless as each other. I demanded to speak to a manager in Australia. They refused to put me through to someone higher. In the meantime, I barely have any money left now. This won't be resolved for weeks. I am in tears as I am terrified that if an emergency happens, I have no way to pay. I am also scared that if I return one phone, they won't honour the return. If they are treating me this way now, who is to say they will accept the return? I have had to get Latitude, ACCC, and the state consumer affairs involved. If this were a smaller company, it would be called a scam. This seems like a "socially acceptable" scam from a large company. Samsung really hate their customers!
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Posted 2 months ago
No response from Samsung on my robot machine. Issue have been drag and drag for 4weeks. Initially said it will take 1week for the repair to be done. Irresponsible brand, the customer service have been throwing the responsibility around. Zero communication within the company.
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Posted 2 months ago
Shameless management of samsung real fraudsters service centre good for nothing misbehaving with customers from 10 days ticket is open no ethics to operate I will not recommend any one to purchase any samsung product
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Posted 2 months ago
Samsung is rated 1.3 based on 4,589 reviews