Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a Samsung Galaxy S23 Ultra and according to information from Samsung, the device is waterproof. But yesterday my device got dirty and I had to wash it under a tap and today my device has water on the cameras. This is the first time that I have been very disappointed with Samsung and now I am thinking about changing phone brands, because I am the only one who likes Android in my house.”

Helpful Report

Posted 2 days ago

“Formal Complaint – Unfair Rejection of Price Match and Refund Request Dear Samsung Australia Customer Support, I am writing to express my extreme disappointment with the handling of our recent price match and refund request regarding the Samsung S25 Ultra, purchased on 8 June 2025 for $1,749 AUD via your online store. Shortly after receiving the device on 16 June, we discovered that Samsung was offering the exact same model at a 30% discount ($1,504.30 AUD) to Australian Government employees—a category both my partner and I fall under. On 19 June, well within the 14-day window outlined in your Price Promise policy, we submitted a claim seeking a refund of the $244.70 difference. To our dismay, the claim was rejected on the grounds that the discounted offer was not from an “eligible retailer.” However, this discounted price was offered directly by Samsung through a government employee portal. It is deeply frustrating that Samsung would exclude its own promotional pricing from its price match policy, especially when the product, eligibility, and timing all aligned with the stated terms. When we attempted to return the device in order to repurchase it through the government portal, we were again denied—this time because the phone had been unsealed. This rigid policy left us with no recourse, despite acting in good faith and within the stated timeframe. We feel misled and unfairly treated. The lack of flexibility and unwillingness to acknowledge Samsung’s own pricing structure has left a bitter impression. My partner now regrets switching from Apple, and this experience has significantly eroded our trust in the Samsung brand. Attached are the invoice and screenshots showing the original purchase and the discounted offer. We respectfully request that Samsung reconsider our claim and issue a partial refund for the price difference.”

Helpful Report

Posted 4 days ago

“Le service après vente est néfaste. Après 2 mois de l’achat du lave-vaisselle neuf, j’ai signalé que la machine ne fonctionnait pas. Après 1.5 mois le service après vente m’a proposé un remplacement par un produit moins cher de qualité inférieure! J’ai réclamé un produit de qualité équivalente et dès lors le service après vente est inexistant et ne répond pas. Cela fait plus de 1.5 mois que je suis avec un lave vaisselle neuf qui ne fonctionne pas et face à un service après-vente qui n’honore pas sa garantie et est abusive dans son traitement du consommateur. L’inverse de Bosch qui règle les réparations et remplacement des électroménagers en garantie dans un temps record et traitement exquis et équitable du consommateur. N’achetez pas Samsung!! Ils n’exécutent pas la garantie et abusent du Goliat face au consommateur”

Helpful Report

Posted 6 days ago

“Horrible customer service. Made me switch to Apple are being a loyal customer for over 25 years.”

Helpful Report

Posted 1 week ago

“I bought a tv that arrived with a Crack in it. You can't see the Crack until you turn on the tv. I called samsung and they passed me around to insurance, then Technical service then warranty. They said I didn't contact them soon enough so they are not going to honor the warranty or insurance I added for two years. They said I would have to pay for a technician to come to my home. NEVER BUY SAMSUNG products!!!!!!!!”

Helpful Report

Posted 1 week ago

“Samsung customer service is extremely bad not able to get hold of real person who will fix the issue.. extremely frustrating experience!!”

Helpful Report

Posted 1 week ago

“I’ve been a long-time customer of Samsung, but my recent experiences have been incredibly disappointing. I purchased a Samsung device expecting the reliability and innovation they’re known for, but instead got a product that began having issues within just a few months. Not only did the device underperform but trying to get help from Samsung’s customer service was equally frustrating. It took forever to reach a real person, and even then, I was constantly redirected without getting a clear resolution. The warranty process felt deliberately difficult. What’s even more frustrating is how expensive these products are—you expect a premium experience but get subpar quality and support. I’ve also noticed Samsung devices tend to be packed with bloatware and unnecessary features that slow them down. Unless Samsung makes serious improvements to quality control and customer service, I’ll be taking my business elsewhere.”

Helpful Report

Posted 1 week ago

“TheresachinRecovery INC amazing Lifesaver”

Helpful Report

Posted 1 week ago

“We reached out to Samsung Repair for our washing machine, it was a disaster. 1. Unnecessary Tampering: During what was supposed to be a straightforward replacement of the rubber seal, your technician began tampering with the motherboard and performing diagnostic checks that were entirely unnecessary. This action was unrequested and unjustified. My husband seen this personally while your technician was at home. 2. Incomplete Job: After supposedly completing the seal replacement, the technician left our home without performing a running check to ensure the machine was functioning properly. This basic step was completely overlooked. The next wash we did, the machine showing E3 error. 3. Immediate Malfunction: The following day, the machine failed to operate and displayed an E3 error. This occurred directly after your technician’s visit, clearly linking the fault to the mishandling during the service. 4. Lack of Responsibility: Despite all indications pointing to your team's error, there has been no explanation, no acceptance of responsibility, and no urgency in addressing the breakdown. Your call center and the technician are pointing each other who and where is our washing machine now. This is so unprofessional and unacceptable. 5. Unprofessional Follow-Up: The machine was taken away for repairs, and since then, communication has been gloomy. There appears to be no coordination between your technicians and your customer care team. We have been left in the dark, wasting our time repeatedly trying to chase updates that should have come from your side. 6. Managerial Neglect: Multiple attempts to reach Ahmed, the manager, have been completely ignored — even well after the Eid holidays. He has consistently failed to return calls or show any form of leadership or accountability. 7. Lack of Compassion and Care: At no point has anyone from your team shown the slightest concern for the inconvenience caused. The complete absence of empathy or responsibility has made this experience feel even more frustrating. It is clear that your team’s actions caused our machine to break. The refusal to accept responsibility is not only dishonest but reflects very poorly on your brand's integrity and professionalism”

Helpful Report

Posted 1 week ago

“They are turning into Apple. Such a waste of money. Other companies are starting to look worth it”

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Posted 2 weeks ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 3 weeks ago

“The new update for samsung is awful. I broke my phone in frustration. Why do i have to waste time after this update trying to figure out how to return my display screen back to what it was.”

Helpful Report

Posted 3 weeks ago

“The AI service is not intelligent and royally misled me, wasting hours of my time and didn't solve the issue of one easy fix, a Galaxy watch that randomly would not connect to Blue Tooth”

Helpful Report

Posted 3 weeks ago

“Worst of all,don’t get anything from them”

Helpful Report

Posted 3 weeks ago

“I spent nearly an entire day on the phone or on hold being circulated from one phone contact person to another at some call center somewhere nobody knows what they’re doing. It is the worst service is the worst customer support ever and I will never buy a Samsung product ever again”

Helpful Report

Posted 3 weeks ago

“I ordered a screen through the Samsung app—never again. Delivery was delayed, the team unpacked it without permission, took the packaging, and the screen turned out to be too small. When I asked to exchange it for a bigger one and pay the difference, I was told flat-out no because I used the app. Zero flexibility, rude customer service, and no solution. If you care about service or support, avoid ordering through the Samsung app. It’s a trap. Think twice before ordering through the Samsung app. There’s no flexibility, no accountability, and no proper customer care.”

Helpful Report

Posted 3 weeks ago

“I had my S23 Ultra battery replace by Likewize Samsungs repair partners. I was told by Samsung that I would be getting my £85 back because my phone is still in warranty but they have lied. They will take your cash but they won't give you it back.”

Helpful Report

Posted 4 weeks ago

“I purchased a watch for my wife's birthday. She opened her gift 2 days after the 14 day return period to find that it was unsuitable due to size. The watch was not extracted from the packaging. I contacted customer support to try and swap the 44mm face for the 40mm face. I was met with an intractable returns policy. So after spending £264 on a watch, and exceeding the return period by 2 DAYS, Samsung would not accept a return, replace or refund, or in fact help in any way. I am, correction was, a loyal Samsung customer of over 20 years, and have around £10,000 of their equipment in my house. I can't believe that there was nothing we could do to remedy this honest mistake on my part. I understand they have a policy, but they are being put out in no way whatsoever by accepting the return. It was not even turned on. The customer support rep offered me a voucher for £20 as a remediation measure, which is an absolute insult given the money I've spent with them. 2 DAYS!!!! I'll never buy another Samsung product in my life.”

Helpful Report

Posted 1 month ago

“Repair guy was rude and hung up on me while I'm trying to get my Fold 6 repaired bc of a blackout issue that they swore they fixed from the previous Folds and tried to tell me that I damaged it!”

Helpful Report

Posted 1 month ago

“I purchased a '50 Crystal UHD in June 2024. The TV stopped working on May 15, 2025. TV is still under warranty. I contacted Samsung at 1-800-7267864 to schedule repairs. Having trouble with the technician that was supposed to come out today however he's stated he has to cancel. I'm now caught in the middle between the repair company and Samsung.”

Helpful Report

Posted 1 month ago

Samsung is rated 1.2 based on 4,573 reviews