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Samsung Reviews

1.2 Rating 4,742 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
I never understood how vital genuine support was until I worked with Robinson and team. Their expertise, care, and professionalism turned my fear into confidence. Now I finally sleep peacefully at night.
Samsung 1 star review on 4th March 2026
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Posted 10 hours ago
If I could give them zero Stars I would give them -10. Customer service for Samsung sucks. We've had our microwave for less than a year and according to the warranty we have to go through Samsung before we can go to Home Depot and get a refund. These people, don't care and they don't understand our situation. Worst customer service I've ever experienced in my entire life. I will never ever buy anything from Samsung again including their phones. And I'm going to tell everyone I know exactly what happened. We have a claim going and whenever we talk to people from Samsung they have no idea what's going on, we have to send the same information over and over and over again. Do not buy Samsung products. You will not be happy
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Posted 1 week ago
Happy to add my review . SAMSUNG APPLIANCE SERVICE WARRANTY SUCKS !!! Bought a Topload Washer. less than 6 months in it self destructed on the spin cycle. Basket went wobbly and DESTROYED all 4 sides from the inside out. After 6 weeks of very courteous telephone calls ,2 visits by the techs and assurances to just be patient "it's a process'' I was told that this was an installation problem, So NO WARRANTEE. BUYER BEWARE !!! READ THE REVIEWS !! This company CANNOT BE TRUSTED TO STAND BEHIND THEIR PRODUCTS !!!
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Posted 1 week ago
Theres too many things to list as far as what's wrong with this phone. Texting is almost impossible. There's blank pixels on the screen even though it's only six months old, every time you pick it up it changes screens taking you back to something that you were looking at previously. Its far more frustrating that it is useful. Never again
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Posted 1 week ago
The worst customer service in the industry.
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Posted 1 week ago
Was a loyal samsung customer until I had a 2 month old 8k QLED tv panel fail. Was accused by some overseas call centre person of damaging it. Made over 8 calls to attempt to get the problem fixed to be told it was our fault ( even though noone has damaged the tv) and we had to pay 100% of the repair ( over $3k). Couldnt even ring me back, instead they sent a txt message saying it was my fault and i had to pay 100% of the repair costs. Was offered a 10% discount voucher if i wanted to purchase another samsung product instead of assisting in repairing the tv. Absolute poor customer care samsung, you have lost a very loyal customer as well as others whom I have shared this with. Have also reached out to samsung for a response or even mediation to which they didnt even acknowledge or respond. Good job and excellent customer service samsung!
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Posted 1 week ago
Samsung are the most difficult company I have ever dealt with. They advertise cash back as part of their ploy to sell tvs and they then make it impossible to claim the cash back. They will be reported to the consumer watchdog as they are just deplorable. I will never purchase from Them again.
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Posted 2 weeks ago
First of all, where do I start from the beginning? I had a problem with my EARC input, I have a Sony receiver with ARC.. from day one I spoke to customer service they had me do many changes with my HDMI cable and the TV is very heavy so I can’t keep on lifting it off the wall by myself or bring somebody in there and pay them as I was sticking the HDMI to other imports you would see little scratch marks not inside the port itself on every port all my audio and video works except the EARC audio never worked from the beginning and it is documented. I called them from day one. Eventually, they said out a gentleman from Samsung, who was a subcontractor try to upsell me $500/$600 dollars for a part which he said it will take him three minutes and cannot guarantee it working after they replaced the part. Who in the right mind will spend that type of money when I have other inputs that I can use for audio plus I can use optical. After complaining and complaining I spoke to a supervisor which had a little attitude and did not agree with I was saying because they took all sorts of pictures and I said I don’t care how many pictures you took from them having me stick that cable behind the wall and miss him the input, but not breaking all the other inputs trying to put the blame on me. I am electrical contractor. I addressed things right away from my customers regardless I don’t try to upsell them if something came in defective on a circuit breaker panel I just replace it and move on at no cost. I am watching my TV through optical, but I feel that my receiver that ARC is not compatible with the TV. I think they should’ve told me that from the beginning they had me call Sony. He said it was a bad receiver and Sony said it’s not a bad receiver. We did a lot of troubleshooting at this time. My TV is working with audio. I am using optical, but I wanted to have that EARC correct it just in case if I replace my receiver in the future if it does breakdown, it is just one wire the stick in the back of the TV audio video, but my TV is hung on the wall as I said from the beginning, I do not want to keep on lifting it up and down. I talk too many people from customer service in the beginning they have me replaced wires they had me do all sorts of stuff which did not correct the problem they just passed the buck on me. I have all Samsung products in my house. I never had a problem with anything.
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Posted 3 weeks ago
I submitted my fold 6 phone for repair to Samsung service center MOE on 22 December 2025. There was a green line appeared on inner display without any external impact. After repair both displays (inner and outer) are dead. Now service center is blackmailing me to get it repair again without warranty. Phone is with service center MOE since I submitted on 22 December.
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Posted 1 month ago
Absolutely appalling experience buying directly from Samsung. We paid for installation and trade-in, and neither was completed on the first attempt. There was no advance call, despite this being clearly promised during checkout. The delivery staff were rude and unprofessional, and my wife was left genuinely shaken while she was home alone. What should have been straightforward turned into weeks of stress. It took three weeks and three attempts to complete the installation, and even then not all parts were delivered. This was upsetting, exhausting, and completely unacceptable for a brand of Samsung’s reputation. One of the worst customer experiences I’ve had. I would not buy directly from Samsung again.
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Posted 1 month ago
Purchased high end Samsung Refrigerator in 2019 for new home. Icemaker fell within the defective products and tore up within days of warranty ending. They replaced it after I saw a on line they were doing it at no cost, approx. 2022. The new icemaker froze up again after about two years and I have lived without one since. Recently was urged by real estate agent to call Samsung again. After a week of speaking with CS agents who seemed like AI, promises of call backs at certain times not to hear from them, and finally a response from someone out of South Carolina who also did not call back at designated times. After I texted a reminder she responded and offered free parts if I covered the labor costs, which she could not give me. Received the service ticket text that I would pay $140 in advance plus unknown service call charges based on time spent and a fee for additional person, I asked what kind of warranty this icemaker would have and it was only 90 days. I am unwilling to agree to these expenses for a known defective icemaker on an already 6 yo refrigerator. No one at Samsung CS seems responsive to problems and are not helpful. It seems this is how Samsung trains them to handle problems or they are AI and have no ability to think and process information.
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Posted 1 month ago
We purchased a new fridge after our renos 10 years ago and since then the fridge broke down and water came out of the fridge leaking all the way to the basement from the main floor. We finally got that fixes and after 5 years each shelf in the fridge has cracked. I would think that they would last a little longer. My husband had to duct tape them so they don't crack any more. The shelves are pricey and does not make sense to buy them as the fridge probably won't last much longer.
Samsung 1 star review on 25th January 2026
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Posted 1 month ago
2024 model 4300 tv, small letters intentional! 4 different antenna pickup no OTA channels. Try following instructions, they are inaccurate. Try to use samsung online help, equally inaccurate and useless. Remote, what a joke! A new TV to purchase for a new room but, it won't be a Samsung POC!.
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Posted 1 month ago
HORRIBLE Customer service. Almost nonexistent! If you buy a cell phone NEVER buy it direct from Samsung. Buy it through TMobile or one of the carriers. As for ME? I'm 100% DONE with them. Never again. Ever. Never ever.
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Posted 1 month ago
Worst of the worst 1 year old fridge good for trash only plus a headache from customer service waiting my time
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Posted 1 month ago
Worst of the worst 1 year old fridge good for trash only plus a headache from customer service waiting my time
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Posted 1 month ago
Purchase a brand new Samsung. Exactly a year later the phone keep saying no network connection. Tmobile said it's Samsung issue. I called Samsung. They sent me to one of ther authorized vendor to check. Their authorized vendor said the phone need to be replace . I called they said i just need to buy a new phone. How is that fair to people . Purchase a phone for $1200 and it only last a year.. No one should purchase samsung for that much money for it to last 1 year.
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Posted 1 month ago
worst experience of my life. cut off 3 times never buy Samsung again support is not good. spent 2 hours on phone, transfered then cut off a living nightmare.
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Posted 1 month ago
I bought several devices last year and from day one after the order was placed I was experiencing deceptive customer service. 1. Within 14 days the customers are guaranteed a price adjustment if the purchased item goes on sale and becomes cheaper than what it was purchased for. I contacted Samsung several times and was promised to have the price adjusted but it never happened and I was out of the return window eventually. So I just gave up 2. I bought an extended warranty for all three items I purchased and when I needed to use it for the remote control for the TV (broke within a few months of use), the rep told me that the warranty was only for one appliance. If I purchased every item individually I would have had a record of the warranty for each, but their itemized receipt for the bulk purchase only showed the warranty for one item instead of three and I just found out about it. 3. The induction range sometimes doesn’t work and doesn’t turn off, which is dangerous, especially when you have no time to stay and watch when it turns off or not. 4. The remote control from the TV broke very quickly and Samsung would not take responsibility for their junk. I am not going to shop and purchase anything from them again and will recommend my clients to use this brand.
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Posted 2 months ago
The latest updates, and when I'm making a phone call I get a stupid gallery that appears and I can't get it off I even went to T-Mobile they don't know how to get rid of it just absolutely terrible!
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Posted 2 months ago
Samsung is rated 1.2 based on 4,742 reviews