Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 10th September 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

484

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung refrigerator with freezer on bottom, ice maker went out in just 2 years. It’s a on going problem with people who have the same problem around the 2 year mark. Samsung won’t make it right. The customer has to foot the bill. They have been sued for this problem. Don’t buy this junk”

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Posted 2 days ago

“I have a Samsung tv, watch, phone, tablet, all purchased in the last yr and a half. Both the phone and tablet will not connect to anything usb. Tech support couldn't fix them so I'm telling people be leery of new Samsung devices they only work via Wi-Fi.”

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Posted 5 days ago

“I have samsung a365g front camera 📷 very bad no quality”

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Posted 6 days ago

“The company had a promotion if buy eary get a $50 e voucher. Never got. I traded my old cell in that was a year old and it was in excellent condition ( I forgot to take pictures) but they said it was scratched and dents. When I called to discuss why are the doing that. They said either accept it or to bad. So they forced me to accept. GRRRR.. So i lost over $77 , do not go through there exchange program. Ill never buy a Samsung again.”

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Posted 1 week ago

“Should one really buy a Samsung refrigerator considering the after-sales service? My Samsung refrigerator stopped working. It took 2 days for a technician to visit, who said the compressor needed replacement. 10 days later, we are still waiting because the compressor is “not available” — with no confirmed date for repair. And this is Gurgaon. If Samsung cannot arrange a basic spare part promptly in a major city, what happens to customers in smaller towns? It also makes me wonder — is the delay because the refrigerator is under warranty and the repair isn’t generating revenue? A refrigerator is an essential household appliance. Nearly two weeks without one, and still no clear resolution, is simply unacceptable. Samsung India, is this the after-sales service customers should expect? #SamsungIndia #SamsungRefrigerator #CustomerService #AfterSalesService #Gurgaon”

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Posted 1 week ago

“Samsung Costumer Support is Dead. My Galaxy S25+ developed an intermittent overheating problem, including becoming extremely hot while idle and not being used. I documented the phone reaching 42.9°C with an infrared thermometer and provided photos/video. Samsung inspected the phone but could not reproduce the intermittent problem, so they concluded that there was no fault. Despite explaining that the issue is intermittent and providing evidence, they continued to rely on the same diagnostic result rather than properly addressing the circumstances I reported. What disappointed me most was the attitude towards customer loyalty. Samsung explicitly told me that my long history of buying Samsung phones does not affect their decision. After around 15 years as a Samsung customer, this experience has made me decide to move to Google Pixel. Very disappointing customer service from a company I previously trusted for reliability.”

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Posted 2 weeks ago

“I am disappointed with my recent experience with Samsung. I purchased a new Samsung fridge freezer about five months ago. After only four months, it developed a serious fault that caused all the food inside to freeze. Unfortunately, Samsung’s after-sales service was unable to repair it due to the lack of a required part. We were left without a working refrigerator for several weeks during the peak of summer, which was particularly difficult for our family, including a child and a disabled family member. After further follow-up, Samsung confirmed that the appliance could not be repaired and agreed to refund the purchase price after collection. It has now been more than ten days, and I am still waiting for the collection and refund due to what I have been told are internal system issues. I sincerely hope Samsung can improve its after-sales service and customer support.”

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Posted 3 weeks ago

“Terrible customer service. Send tech out with wrong part.misleading accessories”

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Posted 3 weeks ago

“Just got a new Samsung A16 and the phone is not working properly I call spectrum and they refer me to Samsung for the warranty or guarantee after I call Samsung refused to replace my cell phone they sold me a Lemon and they refused to replace the phone”

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Posted 3 weeks ago

“Samsung double door 3500.00 fridge, freezer bought in 21. Have had to clean ice maker about 2 times a month since purchase and meh, bit the bullet. This time it has built up with ICE and locked itself frozen & tighter than Fort Knox. Defrost feature NOT working. Called service and basically told me tough luck. I mentioned this IS AN ONGOING DESIGN FEATURE (bad) with the company (look it up) and they KNOW it. I have their phones, TV, dishwasher, fridge freezer - I WILL REFUSE TO BUY Samsung ever again. I will figure it and repair it myself - but they have lost a customer that has been around for years! CS had the nerve to tell me this problem with the freezers was only til 20 and mine is not affected! Hahaha you have to be somewhat low IQ to tell a man his broken Ice maker is not broken. Again, this problem is HUGE online and there are fixes - goodbye Samsung - Ive literally spent thousands on your products and you are willing to loose a customer over an Ice Maker replace or repair.”

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Posted 1 month ago

“I bought a BRAND NEW fridge from Samsung in December. Then had to fight with 3 different customer service representatives regarding me having warranty. I JUST filled my fridge full of food and it goes out after having it for not even 10 months. They are refusing to cover the loss of kids food. AND won't come until 5 days from now to service it. I would NEVER recommend wasting your money of this product or company.”

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Posted 1 month ago

“I have been buying samsung phones for last 20 years sometimes I buy all in the release group like the galaxy s26, Flip, and folder I got all i have purchased as i said last 20 years. This year I pre-order the fold 8 ultra on 22 July from Samsung on there official site, with a expected delivery of 27 July, i wait an extra week call they say it will now release on the 5th, then today they send email and say due to some inventory issue my order won't ship until 24 Aug. I'm sorry that's just sorry management. I could understand if some off site but to order from official site and get screwed around like this shows they do not care about the customer. I won't buy after this year. There is no loyalty from them to customers.”

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Posted 1 month ago

“I purchased a Samsung refrigerator on 11 March 2022. Since 06 June 2026, the refrigerator has been facing serious issues, including abnormal compressor noise and failure of the refrigerator compartment to cool. Over the last two months, Samsung's service team has made multiple visits and repeatedly replaced major components, including the compressor, step valve, and three filter driers, along with several gas refills. I was charged ₹3,363 (₹2,537 + ₹826) for these repairs. However, the problem remained unresolved. After repeated failed repairs, Samsung's engineer finally conducted a nitrogen leak test and identified the actual fault as an internal leakage in the copper tube embedded inside the freezer cabinet, indicating a manufacturing/structural defect. This proves that the earlier replacement of expensive parts was unnecessary and that I was wrongly charged for ineffective repairs. Due to Samsung's repeated misdiagnosis and poor after-sales service, I have suffered significant financial loss, repeated inconvenience, loss of working hours, and mental harassment. Despite numerous service visits over two months, my refrigerator is still not functioning properly.”

Samsung 1 star review on 5th August 2026

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Posted 1 month ago

“I just tried to get technical support from Samsung and the worst customer service ever. The guy only wanted my nickname and wanted to talk about it forever and I'm a very busy person and I have other things to do. I don't have time to stay on the phone forever and what does my nickname have to do with my mobile phone not working? I don't have time to play games and talk about personal information that's none of their business. That's private and not anything about me needing technical support. So my phone will be broken forever because I don't want to be put through interrogations again. Samsung already harassed me constantly on my phone.”

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Posted 1 month ago

“Very disappointing experience with Samsung. I placed an order directly with Samsung, but it was cancelled without any clear explanation. After contacting customer support, I was advised to try again, only for my second order to be cancelled as well. The most frustrating part was the lack of transparency and the generic responses I received instead of a proper explanation. I was later informed that it may have been related to the discount and trade-in value, but if such restrictions exist, they should be clearly communicated before customers spend time placing orders. I wasted a significant amount of time researching, ordering, arranging a trade-in, and contacting support. For a company of Samsung’s reputation, I expected much better communication, fairness, and respect for customers’ time. This experience has seriously affected my confidence in buying directly from Samsung.”

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Posted 1 month ago

“Service is the worst. I was lied again and again. I wanted to repair my washing Machine, the engineer came on the first day opened the machine took advance money and left, saying he will visit the next morning, it's been 3 days since then nobody has visited..”

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Posted 1 month ago

“Bought washing machine about seven years paid £669 it brand-new and got the matching dryer for £789 always thought Samsung was a good make it’s the worst washing machine and dryer I have ever bought or had seven years all it done is let me down never again will i buy Samsung.”

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Posted 1 month ago

“I've been a loyal Samsung customer for many years, but after this experience with the Samsung Trade-In team, I'll be looking at other brands. I returned my trade-in phone using Samsung's Royal Mail label with full tracking. Royal Mail still has the phone, and only Samsung can investigate, yet the Trade-In team ignored my emails and remotely locked my new phone instead. The only solution offered was to repay the trade-in value for a phone that was lost while in transit. After years of loyalty, this is a disgraceful way to treat customers. This experience has completely put me off buying Samsung products again.”

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Posted 1 month ago

“If I could give 0 Stars I would. Evaporate cooling bone dry.Have not had a refigerator since May 20,2026. Getting the run around from both Samsung Warranty and their service center. Cone appliance. Now after 2 months of trying to get it fixed under a manufacturer warranty they are saying no. The refigerator 3 1/2 years old. Please, save your self a headache buy a different brand. I will never purchase Samsung products again. They lost a life long customer.”

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Posted 1 month ago

“Pésimo servicio al cliente,a los 6 meses de comprar un refrigerador dejó de servir el congelador ,4 meses tengo sin congelador mandan a técnicos y no solucionan nada le ponen gas funciona una semana solamente ,vuelven a mandar otra compañía le hacen otra cosa y sigue igual y la comida se vuelve echar a perder ,y nadie responde por las pérdidas de comida y tiempo perdido.y todavía tiene garantía no ha cumplido el año”

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Posted 1 month ago

Samsung is rated 1.3 based on 4,614 reviews