Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 upgrades with trade in. They first claimed they didn't receive the trade in, after proving they received them, they then claimed it wouldn't boot, and the other was locked. I did factory reset on both and both boot up.”

Helpful Report

Posted 8 hours ago

“There are several design problems with the SLIM, under-the-range microwave. 1. It is 3 inches deeper than others, so, even though I am tall, I find it awkward to reach over it into the cabinet above. This was not a problem with my previous one. 2. The control panel is part of the door, so the door is extremely wide. I have to step back to avoid being hit in the face. 3. The control panel is not lit, so you have to turn on the kitchen light to see the panel to turn on the microwave light. 4. You cannot disable the clock for good. Each time you use the oven, the clock comes back on. 5. This is a small issue, but if you tap “30 sec,” you still have to touch “start.” 6. Cleaning the front makes it go haywire. The fan comes on hi, etc.”

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Posted 4 days ago

“I traded in my Samsung Galaxy Z Fold6 through Samsung’s trade-in programme and was subsequently charged an additional £150 because MTR Group Limited claimed the screen had burn-in damage. My issue is not simply that I disagree with their assessment. I asked for clearer photographs that would allow me to understand and verify the alleged damage that justified this additional charge. Instead, MTR repeatedly sent me the same photograph, stating that it could not provide a clearer image. I was told that screen burn is difficult to capture on camera, yet the photograph provided was not clear enough for me to independently verify the alleged fault. I contacted Samsung Customer Relations, including its Resolutions Team, hoping that someone would properly address my concerns. Samsung directed me back to the trade-in team because it said that team was responsible for inspecting the device. MTR, in turn, directed me back to Samsung. I also requested Alternative Dispute Resolution (ADR). Samsung confirmed that it is not a member of a voluntary ADR scheme for product or customer service complaints, while MTR did not directly answer my question about ADR. I contacted Advice Direct Scotland for guidance and followed their recommendation to contact the University of Strathclyde Law Clinic. Unfortunately, the clinic informed me that it was closed to new enquiries due to capacity. Throughout this entire process, my request has remained the same: I want clear, sufficiently detailed photographs showing the alleged screen burn that supposedly justified the £150 surcharge. I am not seeking court action or compensation. I simply want transparency and evidence to support the assessment that resulted in this additional charge. The most frustrating part of this experience has been being passed back and forth between Samsung and its trade-in partner without receiving the clear photographic evidence I requested. I have spent considerable time trying to resolve what should have been a straightforward request for clarification. I expected a much more transparent and customer-focused process from Samsung. Instead, I have been left with a £150 surcharge that I cannot properly verify from the photographic evidence provided, and no clear route to resolving my concerns. Based on my experience, I am extremely disappointed with the way Samsung and its trade-in partner have handled this dispute. I hope other customers will be aware of the difficulties I encountered if they are considering trading in their devices.”

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Posted 6 days ago

“No help what so ever Washing machine broke down 2 times they don’t help at all I purchased it from them !!! I gave them all my information personal info to clarify it’s me and then because I didn’t have a copy of my invoice they could help me even though last time they looked it up 🤦‍♀️ Never will go to Samsung for any appliances, and it’s sad as my house is full of them but never again !!!!!!”

Helpful Report

Posted 1 week ago

“If I could give Samsung zero stars I would. We had a new electric dryer delivered in August 2026, it is now October 15 and we still have no dryer and Samsung still has no idea what they are doing. No one can figure out the simple task of sending us a new replaced dryer for the defective one. Never have been treated so poorly by a company our whole lives. I recommend NEVER buying any products from Samsung. Disgrace of a company…. As we continue to wait on a dryer.”

Helpful Report

Posted 1 week ago

“Samsung's trade-in process has been an absolute nightmare. I mailed my old phone through a UPS Store last Wednesday, October 7, well before Samsung's October 9 shipping deadline. I have the UPS drop-off receipt, and tracking confirms that the package was delivered on October 12. Yet on October 13, Samsung sent me a threatening email claiming they hadn't received my trade-in and telling me they would block my phone unless I paid $350. Seriously? I shipped the device before the deadline, and it was delivered by UPS. Shipping takes time. What exactly did Samsung expect - for the package to teleport to its warehouse? Instead of alowing reasonable time for delivery and processing, Samsung is threatening customers with a $350 charge and phone blocking while their trade-in system apparently fails to keep track of packages. This is unacceptable customer service. I have proof of shipment and delivery, yet I'm being treated as though lve done something wrong. Customers should not have to worry about losing access to a phone because Samsung cannot properly process a trade-in.”

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Posted 1 week ago

“if they keep putting ads up with small X to close.. and the add opens.. it's a 1 star review for me.”

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Posted 3 weeks ago

“Samsung refrigerator with freezer on bottom, ice maker went out in just 2 years. It’s a on going problem with people who have the same problem around the 2 year mark. Samsung won’t make it right. The customer has to foot the bill. They have been sued for this problem. Don’t buy this junk”

Helpful Report

Posted 1 month ago

“I have a Samsung tv, watch, phone, tablet, all purchased in the last yr and a half. Both the phone and tablet will not connect to anything usb. Tech support couldn't fix them so I'm telling people be leery of new Samsung devices they only work via Wi-Fi.”

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Posted 1 month ago

“I have samsung a365g front camera 📷 very bad no quality”

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Posted 1 month ago

“The company had a promotion if buy eary get a $50 e voucher. Never got. I traded my old cell in that was a year old and it was in excellent condition ( I forgot to take pictures) but they said it was scratched and dents. When I called to discuss why are the doing that. They said either accept it or to bad. So they forced me to accept. GRRRR.. So i lost over $77 , do not go through there exchange program. Ill never buy a Samsung again.”

Helpful Report

Posted 1 month ago

“Should one really buy a Samsung refrigerator considering the after-sales service? My Samsung refrigerator stopped working. It took 2 days for a technician to visit, who said the compressor needed replacement. 10 days later, we are still waiting because the compressor is “not available” — with no confirmed date for repair. And this is Gurgaon. If Samsung cannot arrange a basic spare part promptly in a major city, what happens to customers in smaller towns? It also makes me wonder — is the delay because the refrigerator is under warranty and the repair isn’t generating revenue? A refrigerator is an essential household appliance. Nearly two weeks without one, and still no clear resolution, is simply unacceptable. Samsung India, is this the after-sales service customers should expect? #SamsungIndia #SamsungRefrigerator #CustomerService #AfterSalesService #Gurgaon”

Helpful Report

Posted 1 month ago

“Samsung Costumer Support is Dead. My Galaxy S25+ developed an intermittent overheating problem, including becoming extremely hot while idle and not being used. I documented the phone reaching 42.9°C with an infrared thermometer and provided photos/video. Samsung inspected the phone but could not reproduce the intermittent problem, so they concluded that there was no fault. Despite explaining that the issue is intermittent and providing evidence, they continued to rely on the same diagnostic result rather than properly addressing the circumstances I reported. What disappointed me most was the attitude towards customer loyalty. Samsung explicitly told me that my long history of buying Samsung phones does not affect their decision. After around 15 years as a Samsung customer, this experience has made me decide to move to Google Pixel. Very disappointing customer service from a company I previously trusted for reliability.”

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Posted 2 months ago

“I am disappointed with my recent experience with Samsung. I purchased a new Samsung fridge freezer about five months ago. After only four months, it developed a serious fault that caused all the food inside to freeze. Unfortunately, Samsung’s after-sales service was unable to repair it due to the lack of a required part. We were left without a working refrigerator for several weeks during the peak of summer, which was particularly difficult for our family, including a child and a disabled family member. After further follow-up, Samsung confirmed that the appliance could not be repaired and agreed to refund the purchase price after collection. It has now been more than ten days, and I am still waiting for the collection and refund due to what I have been told are internal system issues. I sincerely hope Samsung can improve its after-sales service and customer support.”

Helpful Report

Posted 2 months ago

“Terrible customer service. Send tech out with wrong part.misleading accessories”

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Posted 2 months ago

“Just got a new Samsung A16 and the phone is not working properly I call spectrum and they refer me to Samsung for the warranty or guarantee after I call Samsung refused to replace my cell phone they sold me a Lemon and they refused to replace the phone”

Helpful Report

Posted 2 months ago

“Samsung double door 3500.00 fridge, freezer bought in 21. Have had to clean ice maker about 2 times a month since purchase and meh, bit the bullet. This time it has built up with ICE and locked itself frozen & tighter than Fort Knox. Defrost feature NOT working. Called service and basically told me tough luck. I mentioned this IS AN ONGOING DESIGN FEATURE (bad) with the company (look it up) and they KNOW it. I have their phones, TV, dishwasher, fridge freezer - I WILL REFUSE TO BUY Samsung ever again. I will figure it and repair it myself - but they have lost a customer that has been around for years! CS had the nerve to tell me this problem with the freezers was only til 20 and mine is not affected! Hahaha you have to be somewhat low IQ to tell a man his broken Ice maker is not broken. Again, this problem is HUGE online and there are fixes - goodbye Samsung - Ive literally spent thousands on your products and you are willing to loose a customer over an Ice Maker replace or repair.”

Helpful Report

Posted 2 months ago

“I bought a BRAND NEW fridge from Samsung in December. Then had to fight with 3 different customer service representatives regarding me having warranty. I JUST filled my fridge full of food and it goes out after having it for not even 10 months. They are refusing to cover the loss of kids food. AND won't come until 5 days from now to service it. I would NEVER recommend wasting your money of this product or company.”

Helpful Report

Posted 2 months ago

“I have been buying samsung phones for last 20 years sometimes I buy all in the release group like the galaxy s26, Flip, and folder I got all i have purchased as i said last 20 years. This year I pre-order the fold 8 ultra on 22 July from Samsung on there official site, with a expected delivery of 27 July, i wait an extra week call they say it will now release on the 5th, then today they send email and say due to some inventory issue my order won't ship until 24 Aug. I'm sorry that's just sorry management. I could understand if some off site but to order from official site and get screwed around like this shows they do not care about the customer. I won't buy after this year. There is no loyalty from them to customers.”

Helpful Report

Posted 2 months ago

“I purchased a Samsung refrigerator on 11 March 2022. Since 06 June 2026, the refrigerator has been facing serious issues, including abnormal compressor noise and failure of the refrigerator compartment to cool. Over the last two months, Samsung's service team has made multiple visits and repeatedly replaced major components, including the compressor, step valve, and three filter driers, along with several gas refills. I was charged ₹3,363 (₹2,537 + ₹826) for these repairs. However, the problem remained unresolved. After repeated failed repairs, Samsung's engineer finally conducted a nitrogen leak test and identified the actual fault as an internal leakage in the copper tube embedded inside the freezer cabinet, indicating a manufacturing/structural defect. This proves that the earlier replacement of expensive parts was unnecessary and that I was wrongly charged for ineffective repairs. Due to Samsung's repeated misdiagnosis and poor after-sales service, I have suffered significant financial loss, repeated inconvenience, loss of working hours, and mental harassment. Despite numerous service visits over two months, my refrigerator is still not functioning properly.”

Samsung 1 star review on 5th August 2026

Helpful Report

Posted 2 months ago

Samsung is rated 1.3 based on 4,626 reviews