Samsung Reviews

1.2 Rating 4,024 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 24th March 2024
Anonymous
Samsung 1 star review on 21st March 2024
Taylor Brown
Samsung 1 star review on 21st March 2024
Taylor Brown
Samsung 1 star review on 19th March 2024
Brenda Marvel
Samsung 1 star review on 19th March 2024
Brenda Marvel
Samsung 1 star review on 18th March 2024
Aaron S
Samsung 1 star review on 18th March 2024
Aaron S
409
Anonymous
Anonymous  // 01/01/2019
Everything is wrong never expected this from samsung I bought a 65 inch TV it went bad after 20 months it was in guarantee period they repaired it again after a year the same problem and it is not in guarantee period I agreed to pay 12,000 for the part which they wanted to replace but after 2 days they tell me that the part is not available so change the full panel and pay 25,000 why should I now it is 2 months the TV lies dead so very disappointed is this the way samsung works shame looting us
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Posted 1 day ago
I bought a Samsung washer and dryer from Home Depot. Less than one year it broke. It was under warranty . They sent outsourced techs to my house that flew in to work for them from Florida. These young kids did not have the needed parts or the experience. They sent two more people out , because the repair man broke the washer worse than it was broke. The second repair man stole the equipment of the first. After the third outsourced young inexperienced repairman came he broke the washer beyond repair apologizing and saying Samsung would take responsibility and give me a voucher immediately. I am about 7 phone calls in and about 7 hours wasted of my life and I still have not gotten a new washing machine and I have been without a washing machine for over a month.
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Posted 1 day ago
Our dryer has broken down 5 times in its first year while under warranty. We have 4 children in the house, and can't live without a reliable working dryer in a household of 6 people. After countless hours on the phone with Samsung trying to get this malfunctioning dryer replaced with a new unit (even the technician from Elite Appliances says he's never seen a machine break down so many times and it should be replaced) , Samsung still refuses to help us. Now it's out of warranty and it's not their problem. Just terrible customer service - they are not in the business of helping their customers. Disgusted and disappointed by the whole experience and that they won't acknowledge that this machine is faulty and should be replaced.
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Posted 1 day ago
Rude and non existent customer service. Too bad we didn't read these reviews before we bought our samsung stove. We bought it directly from Samsung and they wont install it even though they are supposed to. We are still under warranty but have to pay an additional $200 to get the stove installed on our own. They refused to reimburse even though...i repeat....they are supposed to do the installation. It's amazing that despite all these repeatedly bad reviews, they refuse to change their ways! Really says something about the company's ethos doesn't it.
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Posted 1 day ago
Very Poor Service, I'll never ever buy Samsung products in my whole life .
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Posted 2 days ago
The customer service doesn't deserve even a one star rating. They are extremely rude and not at all helpful. They lied to me multiple times and when I called them on their lies the response was basically oh well. I love Samsung products and after the interaction I've had I will likely never purchase another again. Great products with the worst customer service I have ever dealt with.
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Posted 2 days ago
I would give no stars if I could. Worst customer service ever for phone support. Bought a brand new A54. It was diagnosed with a faulty motherboard. Still under warranty. Samsung refused to honor the warranty. Refused to give me a replacement phone, refused to even give me a trade in with an upgrade for more money. The only thing they could offer me was to send my phone in for 10 to 14 days. And be without a phone to see if they could fix it. Samsung, You should be embarrassed to bo so Unaccommodating.. You're despicable, unprofessional and Unethical. You don't care about your customers. Beware if you buy a phone directly from samsung there is no support!
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Posted 3 days ago
first time I'm using Samsung .I'm very disponed about camera of Samsung Galaxy A04s.in this price other brand offer good camera result .this mobile camera result is worst.
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Posted 4 days ago
My 3 month old fridge has a leaking cold water dispenser but 3 weeks after asking for this to be replaced the small part has still not been dispensed. I have contacted them 5 times including via phone x2 and chat line x 3 and keep getting told that it is being escalated but no timeline yet. Also told that they will send an email update within 1-2 days but nothing! I am annoyed as it is a near new fridge! Politeness and trying to help does not assist when all they do is email the spare parts people with no answer. The warranty service is shocking. Never buy Samsung.
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Posted 4 days ago
Phone software update was flawed on 1 of 5 phones. Multiple functions locked up phone, requiring reboot. THREE days dealing with online tech support. Couldn't even understand the reported issue. Took it back to Verizon under warranty. Sales clerk fixed it in 2 minutes. Told me he had fixed several since the update!
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Posted 4 days ago
I Bought Samsung machine and with in 6 months machine start water leak and reported to consumer service and the technical team.Request to repair as the machine is under warranty. They came and checked and left by saying the report will send by email. Now more than one month and we we are still waiting for the report after many follow ups. Never recommend Samsung washing machine!!! Anoj Rodrigo
Samsung 1 star review on 24th March 2024
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Posted 5 days ago
When I purchased my Samsung Appliance I had assumed that Samsung was a reputable name as well as company. I felt comfortable spending the 13,000 that I spent for a complete Appliance set which included refrigerator microwave the dishwasher washer and dryer Etc. I should have known when my nightmare began with installation. I purchased installation through Samsung and it was outsourced to another company which I do not recall at the moment apparently they are a national company that does the installs for Samsung. It not only took four weeks longer than the date that was promised to me that I would have my appliances but when this company came out to do the installs at first they needed a couple different tools so I had to wait another week and a half then when they came back they said they couldn't do it for one reason or another no keep in mind from the time I ordered the product to the second visit from the install Company 2 months have passed and in the meantime I had to rent a washer and dryer as well as rent a refrigerator from rent Kings or some type of company like that. Also I purchased extended warranties which didn't do me any good. At 13 months 1/2 of my appliances all took a poop in the same month. Now it's bad enough having to get work done on your appliances but the problem is that even if they agree to accept responsibility on repairs you're still looking at a good six to eight hours on the phone with a service tax that talks you into trying to repair your own product at first which includes pulling out your machines using wrong tools to repair the products. Then when you can't get the products repaired on your own they remind you that you're 13 months post purchase of your 13,000 appliances therefore your poop out of lock at that point. I went from complete excitement of getting a complete new Appliance kit to sheer heartbreak. Especially after talking to friends that have spent anywhere from 3,000 to 4,500 and not only did they get competitive customer service but they didn't need as many repairs as I did on Samsung. If I were a betting man I would assume that Samsung is either planning on selling their company or climbing on going under the same way that Magnavox and Panasonic did. When people in those companies discovered that these companies were building up names and corporate credibility by their side that's when they're quality assurance went down and the company folded and opened up under a new name. One thing that is for sure is that when you call their sales number they are on point they are quick to respond the only difference is is that if you can figure out what the people are saying " shattered English" a severe problem, you will get a different price every time you call as if you are at a flea market. I highly recommend against anything Samsung as their warranties are virtually non-existent they're installation is horrific and their prices are very well overpriced for the poor quality that you will receive. Keep in mind when you are leaving a review all the reviews are vetted and mostly the five-star reviews are posted. This is a common trick with it programs nowadays in order to allow corporations like Samsung to show a much higher rating than they deserve so if I see my posting I would be in complete shock. Please for the hard-working man stay away from these products they truly have serious internal issues as well as customer service issues
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Posted 5 days ago
Worst company worst customer service from delhi , uttam nagar. I always purchase samsung products like phone , led and fridge but now i am done . I am not going to buy any product from company and i strongly recommend other people to not purchase anything from samsung.
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Posted 5 days ago
The worst customer service my entire life at samsung-bugis junction in singapore by 2 personnels. An hour to get the screen protector done for my new phone by the female. Talking ill of the customers in madarin. Plain rude and disrespectful to customers with colour. The male personnel had to step in and do the application, saying i had waited too long in mandarin. Prices were not told if they included GST. All they wanted was a signature and to leave. Services that were supposed to be provided, was not checked until i had to repeat myself again.
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Posted 6 days ago
Worst worst worst experience It’s been 7 days our SAMSUNG TV is delivered to us . We are trying hard to install it but zero support from samsung team have registered installation thrice and complaint twice they have shared multiple executives numbers but executives have no request . Regretting big time why we purchased a samsung tv
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Posted 1 week ago
18 month old Book Pro 2 stops taking charge. I can't take it to microcenter, or best buy, because Samsung has it's own tech places they work with. Send it to their recommended place. They "fix it" and it works for 3 weeks, only to have the same issue again. Samsung won't do anything about it, only talking to their "tech partner" now who wants me to send it back to try and repair it AGAIN. Only if it's "unrepairable" will I MAYBE get a refund. Out of a laptop for almost a month because of them. Never buying Samsung laptop ever again.
Samsung 1 star review on 21st March 2024 Samsung 1 star review on 21st March 2024
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Posted 1 week ago
Terrible costumer service! Been dealing with a broken microwave for 4 months now. They came out 6 diffrent times to assess the unit and repair it. It caught on fire after the 2nd repair. They stripped the screaws and couldnt put it back in and tge unit sat on my counter over Christmas still Nd its still not working. I have spend hours on the phone with costumer care and every single time I call they act like they have no idea what I'm talking about, like they have no documentation or history of the hours of phone calls or service the company provided in my house. Detinitly regret having all sumsung appliances in my kitchen.
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Posted 1 week ago
Its very very worst service sont by samsung
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Posted 1 week ago
bought samsung single oven dual flex in 2019, works for about 2 years but lapse the warranty period. First problem it never stop heating up, pass the set temp and continue until it stops itself (some kind of auto shutoff protection). Called samsung and got a list of certified/authorized service companies. Read the reviews and none has good review so, I called a couple of local technicians, they came out and suspect a problem and said will contact samsung to discus and get the part and, samsung will not sale the part to them. Called samsung and they said they only allowed authorized repair companies to perform repair. This is not acceptable business model, I understand if it is still within the warranty, but in my case, it was no longer covered by it. Since, I have a not working samsung oven to display on my wall. NO MORE sumsung.
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Posted 1 week ago
Benjy I was taken in by Samsung advertising. I currently reside in Asia, and Samsung has these huge, building-sized electronic ads. I was smitten by the ad, thought Samsung must be a premier product. I bought a Galaxy flip-phone for $2,000. The thing gave out after 15 months, 3 months past warranty. Cost FIVE HUNDRED DOLLARS to fix. I will never buy a Samsung product again.
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Posted 1 week ago
Samsung is rated 1.2 based on 4,024 reviews