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Samsung Reviews

1.2 Rating 4,090 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,090 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@samsung.com

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1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 30th November 2020

Richard Hensley

Samsung 1 star review on 29th November 2020

Samsung 1 star review on 22nd October 2020

Samsung 1 star review on 22nd October 2020

Samsung 1 star review on 22nd October 2020

Samsung 1 star review on 22nd October 2020

Samsung 1 star review on 16th October 2020

59

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my jet 60 in for repair. I was told to send everything back which I did. When my cleaner was returned it was missing my charging cradle. I ha rung them again and again about this. I keep getting told they will ring me back. They never do . So now I have an expensive cleaner that I can't use. I'm disgusted with them. Never again”

Posted 2 weeks ago

“Went to checkout to purchase a washer dryer using a 20% discount code. At checkout the price had increased a further £50 and then discounted 20% to portray giving you more of a discount then you are. After contacting their site, I was told that they could not change the price and that as the coupon was from a third party it was their fault and to deal with them, despite the price increasing being on Samsungs site. I requested to speak to a manager where I received a confirmation code and that I'd get to speak to one, but of course I never heard back. Utter waste of time and a massive con, so went with LG instead.”

Posted 3 weeks ago

“हाय मै सॅमसंग का पुराना कस्टमर है लेकीन मैने हाली मे एक रिफ्रिगरेटर लिया था उसमे कलिंग का प्रॉब्लेम था बर कंप्लेंट किया लेकीन प्रो्लेम स्वाल नही हुवा सॅमसंग सर्व्हिस के पास केअरलेस अँड unskilled technician है. बहुत पुअर सर्व्हिस दी गई है... मेरी सभी कस्टमर से विनती हे की आप सॅमसंग का कोईभी प्रोडक्ट ना खरीदे..”

Posted 3 weeks ago

“The absolute worst customer service that I have ever dealt with. First call due to watch not powering up. Told I need to pay $70 for repairing a watch that is defective. Over an hour on phone. They send shipping label with wrong return address, another hour. Send new label with wrong phone#, another hour. Then 3 days later tell me repair is $128. Told them to just send watch back. They email me a link to purchase upgraded watch for $252. Link doesn't work. Call and now the price is $319. Another hour wasted. I am done with Samsung. It is a shame because I like a lot of there products, but if something goes wrong they stick you on a hamster wheel. Horrible Experience!!”

Posted 3 weeks ago

“Very very bad electronics samsung please do not putchase”

Posted 3 weeks ago

“"Absolutely furious with @Samsung's app store online chat! Their incompetence cost me a whopping $600 in online purchases. 😡😡😡 #SamsungFail #CustomerServiceNightmare #LostMoney"”

Samsung 1 star review on 6th April 2024

Posted 3 weeks ago

“Terrible phones by Samsung. My phone keeps hanging and behaves like its got a mind of its own. I used to think samsung phones were the best in the market but i am utterly disappointed. My friends with samsung phones also experience the same problem.”

Posted 3 weeks ago

“Terrible terrible customer service!!! Worst company ever! After buying a new expensive refrigerator that worked for 4 month and still under warranty- we now many weeks fighting the case and waiting for promised replacement. Agents give wrong information every time we connect and so on.. do not buy from samsung!”

Posted 3 weeks ago

“The worse customer service ever. I have been chasing for one part of my friedge for months and no support at all. U pay anlot of money for their appliances and then u get no support and no parts available. My expwrience with LG is way more efficient.”

Posted 3 weeks ago

“I will NEVER purchase anything made by Samsung. Extremely disappointed in quality and support (or should I say LACK OF SUPPORT). This applies to all products made by Samsung, starting with phones through to all household appliances. Almost all workshops I've contacted to have Samsung appliance repaired, refused or were "unable" to accept anything made by Samsung. The ONE workshop that did venture to repair an item, quoted outrages price and expected 8-12 weeks (3 months!!) delay in acquiring spare parts from Samsung. My entire family and all people I know have also stated; they will never purchase Samsung goods.”

Posted 3 weeks ago

“Software update reduced navigation bar options and no reason was given looks like engineers forgot to include previous options and its affecting my usage , customer care didnt help at all, i guess its time to hire AI .”

Posted 3 weeks ago

“Review: Disappointing Experience with Samsung Stove Approximately three months ago, I purchased a new Samsung stove with high hopes of enhancing my culinary adventures. Unfortunately, my experience quickly turned sour. While innocently boiling water for a comforting cup of tea, the stove's top inexplicably shattered into several pieces. Upon contacting the seller, I was redirected to Samsung's customer service, which initiated a two-week ordeal. After an agonizing wait, technicians arrived to replace the stove's top. However, my relief was short-lived as it became apparent that the replacement was not installed correctly. A subsequent call to Samsung resulted in the revelation that there was an issue with the replacement top, necessitating yet another replacement. In the meantime, I was advised against using the stove, leaving me unable to cook for nearly three weeks. Frustratingly, Samsung's response to my predicament has been far from satisfactory. Despite their acknowledged fault, they have adamantly refused to offer a replacement or refund. To add insult to injury, the retailer from which I purchased the stove, Orvilles, has been unhelpful in resolving the matter. In summary, my interaction with both Samsung and Orvilles has left me deeply disillusioned. The lack of accountability and customer care displayed by these entities is profoundly disappointing. I caution others to exercise caution when considering purchases from either party, as my experience suggests a troubling lack of integrity and reliability.”

Posted 3 weeks ago

“A la marca Samsung Por darle propaganda de viaje a la dictadura cubana , por compartir su propaganda asquerosa mientras el pueblo de Cuba muere, abajo la dictadura Castro Canel . Viva Cuba libre de comunismo.”

Posted 3 weeks ago

“Do not get the Samsung Care+!!!! It is a waste of money. Search for the reviews.... Either they will tell you to drive to the nearest "You break it, we fix it", fix it yourself or please $99 + the amount of the phone as a security deposit (which mine is $1,300). Read the fine print!! It states that if they deem your phone fine you will pay an upward amount of $2,500 unless you return the replacement phone without damage. This will come through the .ail after 30 days. What are you playing for?!?!? Then I read reviews where people had a crack screen and was told that their phone was beyond repair. Customer service is terrible!!! Be careful!!!! I wish someone would have told me.”

Samsung 1 star review on 4th April 2024

Samsung 1 star review on 4th April 2024

Posted 3 weeks ago

“Love my new phone, but will never buy direct from Samsung again. I took advantage (being sarcastic here) of their pre-order trade-in deal. My S24 Ultra arrived promptly, but the link in the email advising how to send in my trade-in didn't work. Made numerous calls to Samsung's Customer Service 0800 #, most resulting the promise of a call-back, none of which eventuated. Finally asked how to escalate the issue and was told to use the "Contact the CEO" link on their website. Did this and, nearly 2 months later, no reply. I had previously been told there was no Samsung office in NZ I could talk to about the issue, or drop the phone off to. Did some research online and found a distribution site in Northcote and, in desperation, I took the phone with me when visiting Auckland and personally dropped it into them. The staff there were great and seemed somewhat embarrassed when they acknowledged there had been some back office issues. Nearly a month later and following a couple of additional emails, the Samsung Trade-In centre, wherever they are, have acknowledged they have my phone and are assessing it. Their apologies and the concern they have expressed re the issues I have experienced have obviously not resulted in them dealing with the final steps in the transaction in a timely manner. Would I buy a Samsung again....sure. Would I buy direct from them again....NEVER. I only hope I do not have issues with the phone itself in the future, as Samsung's offshore Customer Service is completely useless. Buy direct from Samsung and you have no back up.....you are on your own.”

Posted 3 weeks ago

“This is the worst phone I've ever had the displeasure to own.You did an upgrade and I get stupid adds constantly that interrupt everything. I'll never own A Samsung again...”

Posted 3 weeks ago

“Bought a fridge with an ice maker. Samsung has come out 5 times since then because the ice maker is faulty. Each time they try and fix it and it works for a short time. The last time the technician said it can’t be fixed and is an inherent fault with this fridge. Samsung have washed their hands of this and will not replace. 5 times!!! DO NOT BUY SAMSUNG when there are so many other choices!!! They obviously don’t value their customers!!!”

Posted 3 weeks ago

“Called them for tech support. Sup gave me wrong info on many details, got info on phone model wrong that I was having an issue with, emailed the wrong info to me, did not document the call, and had me order a cable from Amz that was not the right model event tho he said it was. now I have a hassle to return it to AMZ. Disgraceful I cannot get refund for what they told me to buy.”

Posted 3 weeks ago

“Bad experience with Samsung never ever wil buy samsung electronic”

Posted 3 weeks ago

“DO NOT BUY SAMSUNG PRODUCTS! THEY ARE RUDE, LIE TO YOUR FACE AND REUSE TO FIX THEIR PRODUCTS. MINE WAS DIALING 911 REPEATEDLY AND THEY DID NOTHING!!! HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE!! ID GIVE NEGATIVE STARS IF I COULD!”

Posted 3 weeks ago

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Samsung is rated 1.2 based on 4,090 reviews