Samsung Reviews

1.2 Rating 4,024 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 24th March 2024
Anonymous
Samsung 1 star review on 21st March 2024
Taylor Brown
Samsung 1 star review on 21st March 2024
Taylor Brown
Samsung 1 star review on 19th March 2024
Brenda Marvel
Samsung 1 star review on 19th March 2024
Brenda Marvel
Samsung 1 star review on 18th March 2024
Aaron S
Samsung 1 star review on 18th March 2024
Aaron S
409
Anonymous
Anonymous  // 01/01/2019
The drum became detached on our new washing machine that I had used sparingly for a little over a year. The experience was extremely frustrating because most customer service contacts were computerized interactions or the representative would not listen - or help. After several tries, Samsung agreed to send out a repairman who reported the washer was irreparable. Samsung tried to avoid the online warranty period, but ultimately refunded our money. My advice is to be persistent and keep ALL RECORDS until you receive your compensation. Once you finally reach a person, you will find a helpful representative. Keep communications open with this person. I will still always buy Samsung televisions! Other appliances, I have not yet made up my mind.
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Posted 9 months ago
Worst company ever. They are big time fraud. Service is pathetic.
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Posted 10 months ago
SamsungS20FE 5G. From date of purchase, phone would continually lose signal while iphone maintained signal in side by side comparison. It was not the carrier. Phone was taken to authorized service center with no replacement as stated nothing was wrong with it. Same reception problems upon leaving service center area. At that point phone was 3 months old and now approximately a year old, which I still have as trade in value, if any is less than $100. Frustration by poor antenna in this phone and Samsungs refusal to replace, led to purchase of Apple iPhone 6 months ago, with no reception problems since.
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Posted 1 year ago
I ordered a Samsung Fitbit watch last year on amazon. it worked fine for 11 months. it came with a 1 year warranty. I contacted Samsung repair center on 8 21 2021, and they told me to return it to them. they told me it would be 2 to 5 business days. they gave me a tkt # 416-------. on 8-23-2121 they received it. on 8-26. I called to check its status. i found that they had lost it. They escalated it and gave me a 513-----tkt #. I have been calling them often and its now October 5th and still no resolution. Samsung has very poor cusomer service
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Posted 1 year ago
Yes tengs jvihxyclnn yxgxgh ufzv l jvlbm rzyhkb
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Posted 1 year ago
𝑰 π’˜π’‚π’π’• 𝒕𝒐 π’ˆπ’Šπ’—π’† π’π’π’π’š 4 𝒔𝒕𝒂𝒓 𝒃𝒆𝒄𝒂𝒖𝒔𝒆 𝑰 π’‚π’Ž π’–π’π’”π’‚π’•π’Šπ’”π’‡π’Šπ’†π’… π’˜π’Šπ’•π’‰ 𝒐𝒏𝒆 π’•π’‰π’Šπ’π’ˆ . π‘Ίπ’‚π’Žπ’”π’–π’π’ˆ π’ˆπ’‚π’π’‚π’™π’š 𝒂𝒐3𝑺 π’Šπ’” 𝒕𝒉𝒆 𝒑𝒐𝒑𝒖𝒍𝒂𝒓 𝒑𝒉𝒐𝒏𝒆 ,π’˜π’‰π’Šπ’„π’‰ 𝒂𝒓𝒆 π’Šπ’ π’‰π’Šπ’ˆπ’‰ π’…π’†π’Žπ’‚π’π’…. π‘―π’‚π’—π’Šπ’π’ˆ π’Žπ’‚π’π’š π’‘π’π’”π’Šπ’•π’Šπ’—π’† π’”π’Šπ’ˆπ’π’Šπ’‡π’Šπ’„π’‚π’π’„π’† π’Šπ’• 𝒂𝒍𝒔𝒐 𝒉𝒂𝒗𝒆 π’π’†π’ˆπ’†π’•π’Šπ’—π’† 𝒕𝒐𝒐. 𝑻𝒉𝒆 π’‡π’Šπ’π’ˆπ’†π’“ π’‘π’“π’Šπ’π’• 𝒔𝒆𝒏𝒗𝒆𝒓 𝒑𝒖𝒕 𝒐𝒏 π’”π’‚π’Žπ’”π’Šπ’π’ˆ π’ˆπ’‚π’π’‚π’™π’š 𝒂𝒐3𝒔 𝒑𝒉𝒐𝒏𝒆 𝒅𝒐𝒆𝒔𝒏'𝒕 π’˜π’π’“π’Œ π’‚π’„π’„π’–π’“π’‚π’•π’†π’π’š. 𝑰𝒕 π’Šπ’” π’…π’Šπ’‡π’‡π’Šπ’„π’–π’π’• 𝒕𝒐 𝒐𝒑𝒆𝒏 π’π’Šπ’„π’Œ π’–π’”π’Šπ’π’ˆ π’Šπ’•. 𝑰𝒕 π’Šπ’” 𝒏𝒐𝒕 π’”π’Šπ’Žπ’‘π’π’† 𝒂𝒔 𝒐𝒕𝒉𝒆𝒓 π’‡π’Šπ’π’ˆπ’†π’“π’‘π’“π’Šπ’π’• 𝒔𝒆𝒏𝒄𝒆𝒓. 𝑰 π’˜π’π’–π’π’… π’π’Šπ’Œπ’† 𝒕𝒐 π’”π’–π’ˆπ’ˆπ’†π’”π’• π’šπ’π’– 𝒕𝒉𝒂𝒕 𝒑𝒍𝒆𝒂𝒔𝒆 𝒔𝒐𝒍𝒗𝒆 π’•π’‰π’Šπ’” π’Šπ’”π’”π’–π’†π’” π’‡π’‚π’”π’•π’π’š .𝑢𝒕𝒉𝒆𝒓 π’˜π’Šπ’”π’† π’•π’‰π’Šπ’” 𝒑𝒉𝒐𝒏𝒆 π’˜π’Šπ’π’ π’ˆπ’“π’‚π’π’• π’‰π’–π’ˆπ’† 𝒍𝒐𝒔𝒔 .
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Posted 2 years ago
I am very happy with Samsung Customer Care Service. My mobile was not charging suddenly, I called Samsung helpline, The assigned person helped me & resolved my Issue, I really appreciate. Behavior & Expertise person like him needs every company Thank You Samsung. Stay Safe Everyone πŸ™‚
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Posted 2 years ago
I've had a few Samsung appliances by now, but as per most of us I'm sure my first was a phone the S8+, now I'm more than happy sith my phone now too the Note 20 Ultra, but I truly wish we still had an option of having the fingerprint scanner on the back of the phone much like the 8+. It is such a minute thing but I loved it and would appreciate to see a return of this on a later Note model, just one happy customers personal opinion. Someday I'd love to see all my appliances belonging to the Samsung family.
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Posted 2 years ago
Horrible customer service!! Be prepared to call over and over for help. They are quite possibly the worst company I have ever dealt with..Buyer beware.
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Posted 2 years ago
I bought the Galaxy s21 Phantom Gray and am writing a review after a week of use, while this phone is in demand. Before that I used the Galaxy s8 for three years. The smartphone wants to slip out of my hands, I noticed this on the second day after purchase. They say that the plastic on the back cover is almost impossible to feel. It didn't feel that way to me. As soon as the phone is in your hands you immediately realize that it is a real plastic. However, this detail is not critical for me personally. There is nothing to tell about the display and how cool it is. It is fully complies with the declared characteristics. Overall the phone is great, but going from s8 to s21, I expected a bit more in such a long gap between generations. Translated with www.DeepL.com/Translator (free version)
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Posted 2 years ago
Got one of the new 7 series 55” TVs. Had a few teething issues - connectivity was a bit tricky but customer service helped fix it. Then realised how difficult it was to raise Bluetooth volume past a minimal amount. Saw people complaining/asking for help from the company about it for literally years. Not sure anything’s been done to fix it but I found using Google home to control the volume really helped. Apart from those issues, now fixed, the TV has been great - excellent pictures and sound. Now if only they’d make the remote big enough to actually press the correct (tiny) buttons!
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Posted 2 years ago
Samsung TV has great picture but the worst internet capabilities, and of the three I've had, have had to buy new ones because you can't update, or features stop working(still best picture). The fridge is the worst I've ever owned, (gave it to a friend that threw it away). Washer broke down twice in a year and dryer broke down twice in three months , has a good warranty,(traded both in). But four stars because I've always liked the galaxy phone's, and new my note. Stick to the phone's! Can't take picture or videos of thing that were returned or thrown in the trash.
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Posted 2 years ago
Got Samsung Ultra 21. Love all the features, reason I did give a 5 stats was because it's missing where to plug auxiliary. It's so high tech that they forgot not all items are wireless. Had to purchase an adapter for my car to listen to music. I've a Samsung customer for 20+ yrs. I always like the idea that they were not like Apple, that u had to purchase everything separately, with this new phones they made exceptions, when they came out it came w airpods and charger, now you have to purchase them separately. No bueno!!!
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Posted 3 years ago
The program is hidden from the employees, so they don't know that they are being monitored. Soft has good features (screenshots, clipboard monitoring, keystrokes control and many others). I rate it 4 stars as it is a paid program.
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Posted 3 years ago
I bought a $2000 side by side two years ago and the viewing door and handle are already broken. Will cost me over $500 to repair and Samsung doesn’t care. Don’t buy Samsung products!!
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Posted 3 years ago
For me I always prefer Samsung devices rather than any other company even though for me I still believe that they cam improve their products and make them more efficient and increase the life age of their devices.
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Posted 3 years ago
I just bought one of their $3000 refrigerators yesterday. So far the fridge is great. What I'm not happy about are the instructions. I've been in construction for over 45 years and have been installing appliances for almost the same amount. I had to remove the doors to get it in the house. Where the instructions were horrible was in regards to uncoupling the water line to take the door off. The instructions read that you hold onto one end of the water line and pull. That is totally wrong. For those of you out there who may have to do it yourself, what you actually have to do is "PUSH" on the white synthetic bushing and THEN PULL. Samsung seems to be a great product. But their technical writers for instructions need to learn how to write.
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Posted 3 years ago
Samsung, just get rid of Bixby, it did not work from the start! It doesn't work now, and it will not ever work! It sucks up mass resources, that could be put in processer, or better yet, the graphics processor???!!! I'm tired of buying your flagship phones and having to deal with this ai disaster of yours!! Tack the hint!!!! Because I don't speak just for myself. Thank you.
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Posted 3 years ago
Samsung has everything I need in a phone. It's not too complicated to handle, the camera quality is good, I can text and call, the perormance is amazing, the battery life is excellent, the emojis are cute and the price is good. I've had my Samsung s9 for a good 4 months and so far I haven't experienced any setbacks or flaws in design. Since I am only 12 years old, the only thing that I would love for Samsung to do is change their heart emojis because they're too stubby and fat and just not cute. Perhaps try to make them taller and elegant like the Apple hearts?
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Posted 4 years ago
We bought a Samsung dual washer (.the one with the small washer on top ) had it for two years and it goes out, the repair said the mother board went out and that they just worked on one like this a week ago. Oh ok now I’m worried . Paid way to much for this and now we are having problems with it.. my best advice to anyone thinking of this model, think long and hard. Footnote: we purchased 4 year protection plan and well that has been a real nightmare as well. Find another machine other than this one,I wish I had.
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Posted 4 years ago
Samsung is rated 1.2 based on 4,024 reviews