Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,592 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love all phone”

Helpful Report

Posted 2 weeks ago

“At first I was greatly displeased with Ss. after the rep. on the phone call couldn't help, i decided to file my complaint with BBB, at 1:30am. The very next morning Ss made contact and quickly, like 3 work days quick, resolved the issues with my order, and then some. The person who contacted me was very kind, listened well then made sure to keep me informed of the progress every day. Not only was I refunded the total amount in question, ($350.) I was told to keep the return that was mistakenly sent to me as well. I'm a hard person to deal with when done wrong, my expectation of quality customer service is extremely high and Samsung exceeded my expectations with respect, Ss showed me they truly care about satisfying their customers.”

Helpful Report

Posted 1 month ago

“Truth Monitor.”

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Posted 1 month ago

“Good service”

Helpful Report

Posted 1 month ago

“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”

Helpful Report

Posted 2 months ago

“Find out all truth today.”

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Posted 2 months ago

“وبلاگ shakhsi”

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Posted 3 months ago

“Most helpful with the call recording. I recommend to relocate the call recording button to the top or bottom of the phone so a person cannot accidentally record a message when they do not want/plan to record a call. Definitely see if this call record button can be relocated to the top or bottom of the phone to prevent unnecessary recording of the conversation. It is a very good feature but location of this button feature should not be at the center of the phone. people can be very busy & forget to blacken their phone screen to prevent recording. The S25 Ultra hasmany wonderful features but the only con is the location of the callrecording button - location preference would be at the top or bottom of the phone. Thank you again.”

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Posted 3 months ago

“Lost money to a crypto scam? Contact recovery team now at Sup*reme*asset7*@*gmail.*com to start your full refund process.”

Samsung 5 star review on 24th March 2025

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Posted 4 months ago

“Professional Hacker”

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Posted 4 months ago

“Yes Samsung made us happy”

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Posted 5 months ago

“Vincent demonstrated excellent sales service. A highly service oriented staff. Well done n we greatly appreciate your assistance!”

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Posted 6 months ago

“SAMSUNG FREESTYLE 2ND GEN ⭐️⭐️⭐️⭐️⭐️THAT GOOD IT HAS REPLACED MY SAMSUNG QN95A ⭐️⭐️⭐️⭐️⭐ A previous Apple fan boy switched to Samsung years ago and haven't looked back since. Invested £1,899.00 in my Samsung QN95A 65" back in 2022 and didn't think anything could touch that beast. It's all about inches though and I wanted more. My best mate suggested getting a projector and I was like eh uh what? Nah. No way that can better an actual TV. Well that got the taste buds tingling and started researching these. Settled on this bad boy and having chatted to Samsung Techs to answer my key questions I placed my order. Actually managed to find one for £420 brand new sealed. Set this up this evening on a plain white wall at 100 inches. I purchased a white cinema canvass screen to mount to my wall but wanted to try it without first and OHHHHHHHHH MYYYYYYYYYY 🥵🔥✨️😲Basically it's THAT GOOD I'm now selling my QN95A!!!! As it just ain't cutting the mustard now!! 😂Tested Top Gun Maverick and Top Gun paired with my Skullcandy Crusher Evos and I'm covered in goosebumps even as I write this review. To summarise WELL DONE SAMSUNG for something that cost me £420 absolutely DESTROYS my £1,899.00 (bought on offer as was over £2k at the time) I'm overwhelmed. Five stars ⭐️⭐️⭐️⭐️⭐️all the way and will be recommending this to everyone. Saves space, compact, 100% full of features and functions plus connectivity wirelessly to all Bluetooth enabled devices such as soundbars with subwoofers as I have (Samsung obvs) and headphones 🎧 etc and also allows you to MULTIPLE CONNECT with these devices that my QN95A DIDNT ALLOW!!!! 😲🤔Grab one of these NOW especially on black Friday sales, you will NOT be dissapointed. Oh and the remote 🤤🤤plus has the lens cover and stand included. BRAAAAAAAVVVVVVVO SAMSUNG 👍🏼⭐️⭐️⭐️⭐️⭐️✨️✨️✨️✨️✨️🔥🔥🔥🔥🔥❤️🩵❤️”

Samsung 5 star review on 20th December 2024

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Posted 7 months ago

“Akbg*. Lol everything is good you guys always do a good job it's easy to bring money here just push the button five stars and review.”

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Posted 7 months ago

“I am beyond furious with Samsung’s TV upgrade program! I signed up, had my credit run, and paid on time every single month, dropping $3,500 on one of their priciest TVs when prices were sky-high. Now, after two long years, I’m told I can’t upgrade because the only option is the overpriced Terrace TV! It’s outrageous! I’m ready to buy another high-end TV, but Samsung insists it has to be of higher value than what I originally purchased, even though prices have dropped! Most TVs I’m interested in are now lower in value, leaving me completely stuck without a TV for my Bedroom. I reached out to Brian Gendeza Manager for help, and he was utterly unhelpful. This whole experience is a complete joke, and I feel completely screwed over. Avoid this program at all costs!”

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Posted 8 months ago

“ᴀ ᴡʜɪʟᴇ ᴀɢᴏ, ɪ sᴛᴀʀᴛᴇᴅ ɴᴏᴛɪᴄɪɴɢ sᴛʀᴀɴɢᴇ ʙᴇʜᴀᴠɪᴏʀ ғʀᴏᴍ ᴍʏ ᴘᴀʀᴛɴᴇʀ, ᴡʜɪᴄʜ ᴍᴀᴅᴇ ᴍᴇ ғᴇᴇʟ ᴜɴᴇᴀsʏ. ɪ ᴄᴏᴜʟᴅɴ’ᴛ sʜᴀᴋᴇ ᴛʜᴇ sᴜsᴘɪᴄɪᴏɴ ᴛʜᴀᴛ sᴏᴍᴇᴛʜɪɴɢ ᴡᴀs ᴏғғ, ʙᴜᴛ ɪ ᴅɪᴅɴ’ᴛ ʜᴀᴠᴇ ᴀɴʏ ᴄᴏɴᴄʀᴇᴛᴇ ᴘʀᴏᴏғ. ᴛʜᴀᴛ’s ᴡʜᴇɴ ɪ ᴅᴇᴄɪᴅᴇᴅ ᴛᴏ sᴇᴇᴋ ʜᴇʟᴘ ғʀᴏᴍ ᴀ ᴘʀᴏғᴇssɪᴏɴᴀʟ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ (ʜᴀᴄᴋɪɴɢᴘʀᴏᴛᴇᴀᴍ𝟶𝟶𝟷) ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇs ɪɴ ᴘʜᴏɴᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴀɴᴅ ᴛʀᴀᴄᴋɪɴɢ sᴇʀᴠɪᴄᴇs. ᴀғᴛᴇʀ ᴄᴏɴᴛᴀᴄᴛɪɴɢ ᴛʜᴇᴍ, ᴛʜᴇʏ ᴡᴀʟᴋᴇᴅ ᴍᴇ ᴛʜʀᴏᴜɢʜ ᴛʜᴇ ᴘʀᴏᴄᴇss ᴏғ ᴅɪsᴄʀᴇᴇᴛʟʏ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴍʏ ᴘᴀʀᴛɴᴇʀ’s ᴘʜᴏɴᴇ ᴀᴄᴛɪᴠɪᴛʏ. ᴛʜᴇʏ ᴡᴇʀᴇ ᴀʙʟᴇ ᴛᴏ ᴛʀᴀᴄᴋ ᴍᴇssᴀɢᴇs, ᴄᴀʟʟ ʟᴏɢs, ᴀɴᴅ ᴇᴠᴇɴ ʟᴏᴄᴀᴛɪᴏɴ ᴅᴀᴛᴀ ᴡɪᴛʜᴏᴜᴛ ᴍʏ ᴘᴀʀᴛɴᴇʀ ᴋɴᴏᴡɪɴɢ. ᴛʜɪs ᴀʟʟᴏᴡᴇᴅ ᴍᴇ ᴛᴏ sᴇᴇ ᴛʜᴇ ғᴜʟʟ ᴘɪᴄᴛᴜʀᴇ ᴏғ ᴡʜᴀᴛ ᴡᴀs ʜᴀᴘᴘᴇɴɪɴɢ ʙᴇʜɪɴᴅ ᴛʜᴇ sᴄᴇɴᴇs. ɪᴛ ᴡᴀsɴ’ᴛ ʟᴏɴɢ ʙᴇғᴏʀᴇ ɪ ᴅɪsᴄᴏᴠᴇʀᴇᴅ ᴛʜᴇ ᴛʀᴜᴛʜ. ᴛʜᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ʀᴇᴠᴇᴀʟᴇᴅ ᴄᴏɴsɪsᴛᴇɴᴛ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ ᴡɪᴛʜ sᴏᴍᴇᴏɴᴇ ᴇʟsᴇ, ᴀʟᴏɴɢ ᴡɪᴛʜ ᴍᴇᴇᴛᴜᴘs ᴛʜᴀᴛ ᴡᴇʀᴇ ʜɪᴅᴅᴇɴ ғʀᴏᴍ ᴍᴇ. ʜᴀᴠɪɴɢ ᴛʜɪs ɪɴғᴏʀᴍᴀᴛɪᴏɴ ᴄᴏɴғɪʀᴍᴇᴅ ᴍʏ sᴜsᴘɪᴄɪᴏɴs, ᴀɴᴅ ɪᴛ ɢᴀᴠᴇ ᴍᴇ ᴛʜᴇ ᴄʟᴀʀɪᴛʏ ᴀɴᴅ ᴘʀᴏᴏғ ɪ ɴᴇᴇᴅᴇᴅ ᴛᴏ ᴄᴏɴғʀᴏɴᴛ ᴛʜᴇ sɪᴛᴜᴀᴛɪᴏɴ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ʜᴀɴᴅʟᴇᴅ ᴇᴠᴇʀʏᴛʜɪɴɢ ᴘʀᴏғᴇssɪᴏɴᴀʟʟʏ ᴀɴᴅ ᴇɴsᴜʀᴇᴅ ᴛʜᴀᴛ ᴍʏ ᴘʀɪᴠᴀᴄʏ ᴡᴀs ᴘʀᴏᴛᴇᴄᴛᴇᴅ ᴛʜʀᴏᴜɢʜᴏᴜᴛ ᴛʜᴇ ᴘʀᴏᴄᴇss. ᴛʜᴇɪʀ sᴇʀᴠɪᴄᴇ ʜᴇʟᴘᴇᴅ ᴍᴇ ᴜɴᴄᴏᴠᴇʀ ᴛʜᴇ ᴛʀᴜᴛʜ, ᴡʜɪᴄʜ ᴡᴀs ᴅɪғғɪᴄᴜʟᴛ ʙᴜᴛ ɴᴇᴄᴇssᴀʀʏ ғᴏʀ ᴍᴇ ᴛᴏ ᴍᴏᴠᴇ ғᴏʀᴡᴀʀᴅ ᴡɪᴛʜ ᴍʏ ʟɪғᴇ. ᴡɪᴛʜᴏᴜᴛ ᴛʜᴇɪʀ ᴀssɪsᴛᴀɴᴄᴇ, ɪ ᴍɪɢʜᴛ ʜᴀᴠᴇ ᴄᴏɴᴛɪɴᴜᴇᴅ ɪɴ ᴛʜᴇ ᴅᴀʀᴋ, ǫᴜᴇsᴛɪᴏɴɪɴɢ ᴍʏ ɪɴsᴛɪɴᴄᴛs. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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Posted 9 months ago

“Krugman later praised his PhD thesis Samsung 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦'𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Samsung 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥' +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 advisor, Rudi Dornbusch, as "one of the great economics teachers of all time" and said that he "had the knack of inspiring students to pick up his enthusiasm and technique, but find their own paths". In , Krugman presented a number of ideas to Dornbusch, who flagged as interesting the idea of a monopolistically competitive trade model. Encouraged, Krugman worked on it and later wrote, "[I] knew within a few hours that I had the key to my whole career in hand”

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Posted 9 months ago

“Samsung delivery team today, particularly with drivers Carlos Arenas and Luis Santos from truck 64. They were exceptionally trustworthy and honest, displaying a high level of professionalism. Not only did they handle everything efficiently, but they also took the time to educate us on various aspects of the delivery and product setup. Their patience with our numerous questions was greatly appreciated. They even made a point to be accommodating around our family, kids, and pets. Their commitment to ensuring our complete satisfaction truly set them apart. A top-notch team that genuinely values customer service!”

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Posted 10 months ago

“For those people that are into Cryptocurrency know how frustrating it is to lose your Cryptocurrency to a fake online investment platform. When this happens, one needs the best recovery expert and I was lucky to have found one expresshacker99@gmailcomthanks.”

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Posted 10 months ago

“I resolved my credit card debt, which had negatively impacted my credit score for years. By seeking help from HackingProTeam, I initiated a credit dispute that successfully led to the payment of the outstanding debt, its removal from my credit records, and the elimination of all negative items from my credit report. This process was completed seamlessly, without causing any harm to my credit profile across the three credit bureaus. As a result, I am now successfully verified for a Chase Premium Credit Card with a credit line totaling over $250,000, with no upfront payment required. 𝑰 𝒓𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅 𝒓𝒆𝒂𝒄𝒉𝒊𝒏𝒈 𝒐𝒖𝒕 𝒕𝒐 𝑯𝒂𝒄𝒌𝒊𝒏𝒈𝑷𝒓𝒐𝑻𝒆𝒂𝒎 𝒗𝒊𝒂 𝒆𝒎𝒂𝒊𝒍 𝒂𝒕 𝒉𝒂𝒄𝒌𝒊𝒏𝒈𝒑𝒓𝒐𝒕𝒆𝒂𝒎𝟎𝟎𝟏@𝒈𝒎𝒂𝒊𝒍.𝒄𝒐𝒎 𝒐𝒓 𝒃𝒚 𝒗𝒊𝒔𝒊𝒕𝒊𝒏𝒈 𝒕𝒉𝒆𝒊𝒓 𝒘𝒆𝒃𝒔𝒊𝒕𝒆 𝒂𝒕 𝒘𝒘𝒘.𝒉𝒂𝒄𝒌𝒊𝒏𝒈𝒑𝒓𝒐𝒕𝒆𝒂𝒎.𝒕𝒐𝒑 𝑾𝒉𝒂𝒕𝒔𝑨𝒑𝒑 𝒊𝒏𝒒𝒖𝒊𝒓𝒊𝒆𝒔 𝒄𝒂𝒏 𝒃𝒆 𝒎𝒂𝒅𝒆 𝒂𝒕 +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕. 𝑻𝒆𝒍𝒆𝒈𝒓𝒂𝒎 𝑯𝒂𝒄𝒌𝒊𝒏𝒈𝒑𝒓𝒐𝒕𝒆𝒂𝒎𝒃𝒆𝒔𝒕”

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Posted 11 months ago

Samsung is rated 1.2 based on 4,592 reviews