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Samsung Reviews

1.2 Rating 4,742 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
I hired this service during a difficult marriage phase. They explained every step clearly. Phone monitoring followed clear rules. iPhone data handling felt secure. WhatsApp usage reports were accurate. Facebook login insights were factual. Surveillance was controlled and respectful. It helped my husband feel heard. Calm and neutral tone. A reliable service.
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Posted 1 month ago
Far better than I expected. Virtual networks are all the same but I don't know how these guys do all this!!
Samsung 5 star review on 10th January 2026
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Posted 1 month ago
Their expertise showed in every outcome.
Samsung 5 star review on 6th December 2025
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Posted 2 months ago
I got a samsung galaxy 6 watch about 3 years ago and it has saved my life twice. I found out I had a bad heart have a leaking valve. All some out of rhythm. My watch went one day saying I was in AFIB. An it kept going off all day. Called my cardiologist an I was in afib. Went in an had a little surgery done. An I was good for a year. Then one Sunday I got the shakes an my watch went off again was in afib again. My watch has caught alot of BP ech an so much more. I have swear by this watch. If anything ever happens I will get another. Every day I check everything to make sure I'm going. Lol. I brag on it all the time an I like how I can bring all the numbers up for doctor. So I have a record of it all. Thank you so much for one smart watch that really works. Thank Sheree Rumley
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Posted 4 months ago
Am very satisfied with the service and customer service i have received
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Posted 5 months ago
Their thoroughness ensured no mistakes were made.
Samsung 5 star review on 20th September 2025
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Posted 5 months ago
Excellent communication made the whole process stress-free.
Samsung 5 star review on 16th September 2025
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Posted 5 months ago
They ensured the plan stayed on course.
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Posted 5 months ago
I knew I was safe in their hands.
Samsung 5 star review on 8th September 2025
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Posted 5 months ago
I knew I was safe in their hands.
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Posted 5 months ago
I knew I was safe in their hands.
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Posted 5 months ago
They gave me clarity when I was confused.
Samsung 5 star review on 25th August 2025
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Posted 6 months ago
The service engineer Moorthy who came for the service of the washing machine was very courteous and prompt. He knew exactly what had to be done and did a great job. His service is highly appreciated
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Posted 6 months ago
Their execution was nothing short of perfect.
Samsung 5 star review on 13th August 2025
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Posted 6 months ago
Every step was transparent and well-explained.
Samsung 5 star review on 11th August 2025
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Posted 6 months ago
J36 samsung touch screen is not at all upto mark.. before purchase one need to check sample phone.. not satisfied
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Posted 7 months ago
Love all phone
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Posted 7 months ago
At first I was greatly displeased with Ss. after the rep. on the phone call couldn't help, i decided to file my complaint with BBB, at 1:30am. The very next morning Ss made contact and quickly, like 3 work days quick, resolved the issues with my order, and then some. The person who contacted me was very kind, listened well then made sure to keep me informed of the progress every day. Not only was I refunded the total amount in question, ($350.) I was told to keep the return that was mistakenly sent to me as well. I'm a hard person to deal with when done wrong, my expectation of quality customer service is extremely high and Samsung exceeded my expectations with respect, Ss showed me they truly care about satisfying their customers.
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Posted 8 months ago
Truth Monitor.
Samsung 5 star review on 10th June 2025
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Posted 8 months ago
Good service
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Posted 8 months ago
Samsung is rated 1.2 based on 4,742 reviews