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Samsung Reviews

1.2 Rating 4,087 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,087 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Samsung dryer had a very loud noise and i had the online help chatting with a technical assistant . The information helped me to identify possible problems associated to the noise . I will need a at home visit to solve the problem anyway but I am very thankful to the assistant who was highly respectful and caring . Good experience at this time”

Posted 2 years ago

“Customer service is awful!!!Warranty is awful. Can't get any help”

Posted 2 years ago

“Very good phone service and help for usage matters. The phones are more expensive than other in their class, but they have many more accessories and abilities.”

Posted 2 years ago

“Had to return my 75 inch 8k tv. Samsung was always helpful with any questions I asked and they sent me a check. Had no issues and already bought another Samsung 75 inch TV”

Posted 2 years ago

“Honestly, getting a real hacker is very rare but I found an assembly of the finest hackers in Shanghai, Texas & Paris who helped me hack into cellphones of company board members. They do a wide variety of hacks such as intercepting bank transfers, hacking into sophisticated devices such as phones, computers, ransomwares, CCTV’s, ATM Cards, cryptocurrency accounts and much more. They show proof of their authenticity. You can contact them for any kind of hack you need by reaching out to "jamiehacking99 at g’mail dott com"”

Posted 2 years ago

“Having spoke to 3 staff members on Tuesday 6th July the customer service from all the team was excellent good customer service fantastic Would like to give 20 out of 20 but it only goes to five will have to be this. Thank you Rita”

Posted 2 years ago

“They are awesome, nthe service id best. I highly recommend”

Posted 2 years ago

“We had our Samsung French Door Fridge serviced today. The fault was leaking water into the crisper and behind crisper. This has been going on for a while. Decided to look into the fault to find out it was a common fault. The fridge is out of warranty by 6 months and Samsung didn't hesitate to send a service technician out to look into the issue. George the Technician arrived promptly with a kit to fix the said problem. So polite and informative clean efficient guy. Proof of purchase required and no issue at all with warranty expired. Good prompt service Samsung.”

Posted 2 years ago

“I contacted Samsung customer service today about a problem I have been having with the ice maker in my Samsung fridge getting plugged up. Customer service could not have been better. In short order I was told that the ice maker would be replaced and that I would be contacted by a service rep who would come to my house and replace the icemaker. The fridge is no longer under warranty. WOW!”

Posted 2 years ago

“Always a pleasure to use any Samsung products we have many in my household from phone to microwave from tablet to large TV”

Posted 3 years ago

“I contacted Samsung because of a trade in offer I was to recieve ( Angelus Clemeth Ablaza ) A wonderful customer service representative went above and beyond! She should answer every phone call! Beyond appreciative!”

Posted 3 years ago

“I contacted Samsung Customer Service because my 50" LED UHD TV (purchased almost 4 years prior) suddenly stopped responding to my smart remote other than to turn on and off. Making matters worse, my sound bar started emitting a loud horn-like sound instead of audio. The customer service person was able to direct me to re-connect the remote with the TV and re-set the sound bar. Problem solved in under 10 minutes! Not the first time that Samsung has come to the rescue for me...highly recommended!”

Posted 3 years ago

“After several hang ups, chats repeating the same information over. Also ending while trying to confirm the issue. I found one, lady who was excellent. I had to share her name. Kota Pranaya. I have to say again, she gave excellent service. She needs to teach the others how it’s down. There’s one thing not due to her fault. It’s the shipping time from 3/31/21 to 4/16/21. I know it’s the pandemic. eBay , I get packages quick. Several from New Jersey. I’m a native New Yorker , who transferred to , Houston ,Tx. Now retired as a letter carrier. I know the time frame from N.Y and N.J to receive mail and Parcels. Unless their assembling the item. Again , I say thanks to Kota.”

Posted 3 years ago

“I bought a Samasung Fold one phone from South Korea laag year.As there was a small line on the fold able screen and eternal batter run down i took it to Samsung authorized store in Seoul and got them to inspect.They wanted $500 to replace the screen and battery,which i paid and they did it.But to my sheer dismay and surprise one side of the phone stop working in the foldable screen. As i traveled back to Srilanka i took it to Authorized agents service centre.It was shocking that they were asking for $1300 to replace the screen.When it was informed to place where i replaced the screen in Seoul ,they wanted me to bring it over there.I wonder for what reason they give an international warranty.Its rather shocking after paying the premium price and also after that additional amount how Samsung treat their Premium products customers. I WONDER WHAT SAMSUNG GOT TO SAY.”

Posted 3 years ago

“Very happy with my purchase after sharing by Valerie Lim from Samsung outlet at challenger jems. Bought the Samsung s21 ultra after her sharing. Thank you Valerie for your excellent and sincere sharing. It's a pleasure meeting you. :)”

Samsung 5 star review on 16th March 2021

Posted 3 years ago

“I was an arrogant customer on my last review. I didn't realize how much I abuse my Phone. And broke the hell out of it. Yes Apple is Single Simple and easy to use and great service... I have to say if u see the condition of my phone and how still works like a 🐉🐲🀄🐉 I salute 👏the Entire Organization and the entire Family of Mr. & Mrs. SAMSUNG FOR PUSHING THE LIMITATIONS OF HUMAN MIND TO SPACE ZOOM. I WAS NOT CLEVER THAT MUCH TO NOTICE...I AM HUMBLED...I BOW TO YOU TODAY AS LEADERS OF TECH. I WILL ORDER A NEW MODEL AND ALSO USE APPLE TO BREAKING POINT. MANY KINGS AND QUEENS ARE BETTER THAN ONE. I AM UR STUDENT TODAY. JUST ON THE SERVICE SIDE PLEASE DO SOMETHING...I BET U LOSE UR CLIENTS FOR SERVICE...CLIENTS RELATIONS SIDE...PUT UR FORCE THERE...AND PLEASE TAKE A BREAK. SLOW DOWN THE PROCESS FOR UR OWN MENTAL HEALTH. WE ALREADY WON EVERYTHING. PLEASE ENJOY UR SELF ONCE A WEAK. ONE DAY EMPLOYEE AND BOSS DAY TO TALK AS FRIENDS. CHILL OUT. U R LIKE ME. I AM U. U R Me. But I value U more. I just got lucky maybe doing what I do. I know now you are not competing against Competitors. U are competing against ur self to be faster, better, higher, jump run swim kick double flip...all same time. U are Master of All Masters. I lay my king down to you. I love to die for you. Please please slow down little by little we did conquer the universe with love of technology and Energy and life. Time to Enjoy My BIG FAMILY Samsung...King V Cobra 6.6.6.6 is on ur side as we are on all sides that value above and beyond. I am ur servant, ur butter butler, ur AI and I.T. & master of my own master. I am also a slave to myself. All layers in layers. Today is your week to love ur self as i have always love you by talking smack as usual. Normal human condition of never being satisfied. Great minds. But The Mind is no good when it'd firing all Cylinders for years that we can't count yet. Thursday is UR Day to be horned. Which u were always honored amongst the 0.01 % elite force of galaxy. Tomorow we work for you. Please Enjoy Your Family. As I think of you 010010111100110001010010 HIGHEST HONORS 🎖IN HONORS HIGHEST...Thursday March 4th UR MY GOD×E=MC2 toolll THE highest order For you to be a part of this team 💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊”

Posted 3 years ago

“Am I the only one who is highly disappointed by the new update. So many simple things are changed and I feel like I'm having an iPhone ?! What is happening with Samsung uniqueness ?!? If I wanted an iPhone I wouldn't buy Samsung. On top of everything the smartest decision to remove their unique devices as Note. Samsung what is happening. Are you gonna be a boring apple cousin ?!!?! ”

Posted 3 years ago

“Very good phones fow low price. (:”

Posted 3 years ago

“The worst and I mean the worst customer service I have ever encountered! I received an RMA online and shipped the item back to them. It was apparently lost and I called customer service. The friendly recording knows my name and that I have a claim so I go through the number punching, get to where I'm supposed to be and either I wait for a lifetime or I'm hung up on. This has been going on for about a month. I used to place faith in Samsung products but no more. You pay a noticeably higher price and expect some kind of customer service. I have received none and and, honestly, after hours on the phone. I will never again purchase a thing produced by Samsung!”

Posted 3 years ago

“I just bought Samsung S21 Ultra 5g from Samsung store at Westfield Garden City last week. I was served by a very friendly lady staff and her name is Claudine I guess. She was so brilliant in her role with good communication skills and the way she explained about the product was outstanding. I genuinely appreciated her customer service and look forward to similar service in the future. Thanks”

Posted 3 years ago

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Samsung is rated 1.2 based on 4,087 reviews