Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,079 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,079 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Samsung from Best Buy - and now there are some features I do not have because they are only available when purchased directly from Samsung. Seems I spent money on your product, I should get all the benefits.”

Helpful Report

Posted 1 week ago

“Hiring personnel living abroad for customer service has economic advantages for American companies or those serving in the US. However, the customer service from some countries is poor, and Americans end up experiencing a level of treatment they are not accustomed to receiving in the United States. It is regrettable that companies accept such low standards of quality in their customer service.”

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Posted 8 months ago

“The phones are OK but tell me, please, why do I have to make a Samsung account? Why? I just want to use the phone”

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Posted 10 months ago

“Their products are okay but they're extended warranties need to be updated a bit to help the consumer for the amount of money they are spending I just bought a $1,100 TV from Samsung barely had it 8 months and by accident it got a little crack in the screen I purchased the extended warranty but to my understanding when I called in to have it fixed the extended warranty that I paid nearly $300 for only covers mechanical issues and it would cost a little more than 900 to replace screen really could buy a new one for that so another words my $1,100 TV that I got from them and the expensive warranty is garbage cuz now I got an $1,100 TV that is a white knot on the Shelf that's all it good for extended warranties should be mechanical and accidental if you're paying hundreds of dollars extra for it that is just garbage”

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Posted 1 year ago

“Samsung isn't making me happy anymore I don't think they're making very many people happy anymore. They've completely forgot about what it was to please their customers. I don't know whether this new management new CEO or what's going on but they surely don't care about customer service or quality anymore it seems they are only after the money I hate to say it but a new company that cared about their customers and made quality products could surely take their loyal customers from them at this point.”

Helpful Report

Posted 1 year ago

“Great Phone: Poor Service While Samsung makes great phone I feel there are parts of customer service, I need to share should you find yourself with a return, that was lost by carrier and after several attempts to get a refund from Samsung you find yourself having to dispute the charge with your bank. This is how Samsung handles any rewards points lost and their limitations in issuing a refund once they log your return within a certain category. ( They logged but cannot reverse) This allows them to state hands "tied." Samsung have also filed a claim with carrier to get refund for the phone, while I have had to resort to disputing the charge, just make sure I don't have a cost to me. "Greetings from Samsung! This email is in response to the refund for Order #US Thank you for writing back to us, upon checking the details we see that we have requested a refund which got failed as the dispute is filed and we have no more option to request a refund for you as we hope that your bank has already refunded you the amount. However, the initial issue was related to the reward points. As this order is marked as returned but not refunded. We tried to mark this order as refunded so that we can revert back the reward points but as you already know the refund is being failed so we do not have an option to revert back your reward points. We highly appreciate your understanding of our limitations. Please feel free to reach out to us for any further queries as we'll be here to assist you 24/7. Have a nice day ahead! Warm regards," Love the phone hate the service. Would recommend that you purchase somewhere other than Samsung!”

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Posted 1 year ago

“Just got the glaxay22..STILl does not coordinate with android auto to receive text messages if phone is not plugged in AND no earphone jack????”

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Posted 1 year ago

“I used Samsung for many years and I was satisfied until my last tablet Galaxie S5e. The only good things is the easy sign in and the fast charging. The balance is "..grrr..." so so disappointed. I am back with my old one..Believe or not...I just use it to watch Netflix 600$ in the bin. ..Just the keyboard is so annoying..to work properly you have to tap slowly like a 3 years old kid. I thing the concept and program guys have a real "covid" or else problem.... When the old one will ....Samsung may go to the bin..unless they change for better not WORSE...”

Helpful Report

Posted 1 year ago

“Appliance store steered us towards all Samsung appliances. I can't say I like these much compared to others I've had over the years. They jave a lot of shortfalls that may seem minor but are annoying or inconvenient. 1. The refrigerator ice/water dispenser has no drip tray, tends to spew ice everywhere no matter how close your glass is, and has no light. I'm also not a dan of the handle-less doors. Takes getting used to as to which way your hand must be turned or which hand to use depending on which door you're opening. Dumb. The ice consistently comes out crushed even when you select Cubed. Sucks. 2. The dishwasher has the dumbest rubber piece at floor level instead of a proper trim/toe strip that sticks out and catches your foot plus looks stupid. Also, how can a diswasher be efficient when it has to run for 2 hours?! 3. The washer has too many settings and often changes the time that was first displayed when you left the machine so you areive back and have to wait longer. These cycles also seem to be way to long. And don't let anyone say the black stinless doesn't show fingerprints. It's worse than a standard paint finish.”

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Posted 1 year ago

“What made me happy?!? How about for 3 stars you assume I'm not really that happy? Online ordering is really easy and the direct pricing is very competitive - that's ALL you can say for Samsung. The problem I have is they take no control, responsibility or accountability for delivery, and apparently they use the cheapest guys in town. When you order a washing machine and dryer, you have to prepare for delivery by disconnecting the old equipment, draining, etc. So when my order is delayed significantly (and twice), I'm without a washer and dryer for that long. I don't have enough underware for this, and we have a family's worth of laundry piling up until delivery is done.”

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Posted 1 year ago

“Nearest service center refused to replace or repair S20 FE 5G phone which is 4 months old, as they tested and said nothing was wrong. It continually has very poor reception and loses signal constantly while iphones next too it, retain a strong signal. In addition, same exact model phone, purchased at same time(daughter's) will retain better service reception. Simply refused to replace with a new same model phone.”

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Posted 1 year ago

“For being one of the largest appliance manufacturers, was totally shocked at what I found while installing a power cord to a dryer Colored wires makes installation fairly simple While hooking up the neutral wire (white) I discovered an additional white wire attached to dryers housing with a metal screw. Wire is small and could have been missed by even an experienced electrician. Why would you hook the neutral wire in the position of the ground wire from the factory when it could be put in its proper position with the neutral wire where the 4 prong white wire goes. Put the wire where it belongs in the first place. Not a very intelligent placement of the wire. Surprised some has not been electrocuted on the 220 volt circuit.”

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Posted 1 year ago

“I believe the new finger print on the front of the phone for the Samsung S21 is a complete failure. It only reads the print about 30% of the time. The Samsung S9 location on the back was much more user friendly and read your print 90% of the time the first try.”

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Posted 2 years ago

“I am totally disappointed with Samsung customer service. We paid $2600 for a fridge and $850 on top of that for repairs and the fridge still doesn’t work. Will never buy a Samsung product again.”

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Posted 2 years ago

“Product quality for the price is ridiculous. Bought a refrigerator that has water filter issues ranging from inside water pitcher leaks after using it 8 months. They replaced it but it still continues to leak. Now changing water filter has caused the water to slowly pour out. Can't find answers or assistance with the matter. Now product is out of warranty by 5 months and let the headaches begin. Product not worth $2650 spent.”

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Posted 2 years ago

“Rating will go up once they add black full family emojis. That's very biased and an ill-gotten assumption.”

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Posted 3 years ago

“Samsung, in my 20 years of owning a phone I've only used samsung and loved it but whatever yall are doing now just ain't working. The feature when you're typing and you get 3 letters into the word and then it will show what word you think its typing at the top, I cant remember the name of it but that needs to be fixed. For example I'll go to spell a word like 'school ' and type 'sc' then I see at the top of keyboard that it has the word 'school' there so i click it and instead of it filling in the word for me it asks me if i would like to delete the word school from my dictionary. What in the hell sort of feature is that? Its beyond annoying. Next, does anyone even use Bixby? Either get rid of it all together or atleast have the option as to whether or not you want to use it. It's so frustrating to be doing something holding your phone and then suddenly "HI, IM BIXBY' as it takes you to an entire different page.. Operating the camera can be super frustrating as well. Another thing is the words that it DOES fill in for you are ridiculous. I'll be trying to type a word that starts with the letter A and probably 60% of the time without permission it auto texts 'AAAAWWWW' This all sounds like small stuff but for someone like me who uses their phone all day long for works it is a real pain in the ass and now I'm for sure switching to a google phone for my next one”

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Posted 3 years ago

“I bought the S21+ Ultra. Feature wise it is amazing. The camera is clear when you take pictures and it runs extremely smoothly when playing games or doing anything with the screen. Durability wise though it is a waste. It boasts the gorilla glass but I suspect it is based off a gorilla that was born with a birth defect that makes the smallest fall kill it. I have a wallet case on my phone and had a light screen protector on it. it fell from waist height onto some ice and now the screen is destroyed on top of that I can no longer access the internet and data. If you buy the S21 Ultra get a really good screen protector. Also when you call customer service the people are somewhat difficult to understand and aren't helpful. The screen cracking is not under warranty.”

Helpful Report

Posted 3 years ago

“I love Samsung and have always had a Samsung phone and tablet. Until now I have had no issues but I have bught a new A7 Tablet and have major issues with it. Firstly the email app - Samsung Email is not compatible with this device (what!!). Crackers. IT IS SAMSUNG email. It is daft to make a tablet that isn't compatible. This also appies to Samsung Music(surprise, surprise!) It is not compatible either! Finally on my previous tablet(S2) I can mve some f my game apps onto my SD card but(and you've guessed it again) this is not possible with my A7, which means they take up a lot if my storage space on my tablet. Come on Samsung! This to me is moving backwards technology wise instead of forward. It has been a nightmare sorting out my email and music and now with all my apps having to sit on my tablet storage, I have little storage space left. Please update your email and music apps so I can use them.”

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Posted 3 years ago

“Hi I put 3 stars because i have a good idea about the future that could you make the charge on the samsungs phone up to 200% that could last up to a week”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,079 reviews