HaHaHa. I have a Samsung refrigerator with an ice maker that doesn’t work. I chatted on line with a rep. She advised my warranty was expired (I was already aware of that). She told me Samsung would fix my fridge no charge anyway. I was elated and surprised. She set me up with a repair ticket. There was a link for a review. I filled it out, giving her and Samsung a great review. Minutes after sending this I was sent an email stating my repair would not be free as my warranty was expired. I was dumbfounded. I replied back about my confusion and got an apology. I guess Samsung must be in financial trouble. The cost of my repair would put them out of business. What a two faced company and agent. I’ve been a loyal Samsung customer. I have two Samsung tvs, a fridge and surround system. I will be very hesitant to purchase any Samsung product in the future. It will cost me $200.00 to have their repair people just to walk in my door.