Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,099 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Samsung 1 star review on 27th April 2024

Vijay Raj

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey Samsung, like your TV but the annoying music that comes on way too loud when my turn my TV on lose that or I'm losing you”

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Posted 3 years ago

“I am not happy very unhappy bought A TV in on May 15th of 2020 the TV is not working properly when plugged into the Arc HDMI pair to q60t sound bar tv keep dropping sound and when use app installed on tv prime video tv says on source ask Samsung to replace tv but all then will do is send not 1 tech but 2 to many hoops to jump through to get a problem fix should have just bought the LG C9 instead”

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Posted 3 years ago

“Customers services very poor cell phone and tables to much advertising BUT not good”

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Posted 4 years ago

“Worst company ever. What ever you do don’t buy there junk products. Spent thirteen hundred dollars fo a 4K t.v and it now has white spots on screen. Contacted them and in so many words was told to get fucked. Thousand of complaints on the t.v. And no help. Company ratings are disgusting and so the game begins with me starting on social media to trash these ass holes. Disgusting company.”

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Posted 4 years ago

“I bought a 40in TV in 2009, and it was great. Then, I got 32in Smart Samsung, and it is even better. The OTA picture are sharper, and the TV has internet and apps, including YouTube. Sweet. The reason I give Samsung a 3 is because I ordered an S8, because the price dropped in April 5, 2019, from $499 to $399. The order said "Expedited Shipping", but after paying, it says I will get it around April 23. When I contacted Samsung as to why I have to wait 3 weeks (or more?), they gave me a BS line, "we have a large volume of orders." Yet, others say their S10s are arriving within 3 days. Ugh.”

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Posted 5 years ago

“Like the S 10 but it turned up minus the buds and case. Naughty of Samsung”

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Posted 5 years ago

“Just got the new phone updated for my Samsung S9 very much preferred my phone the way it was before it updated don't like it one bit so hope it goes back to the way it was before on the next updates or my next phone will be an iPhone!!”

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Posted 5 years ago

“Had to contact them for a repair to an appliance. Found the phone call very lengthy and difficult to understand the operator - apparently the centre is based abroad. Had to hold nearly 10 minutes to be transferred to another department after giving the original operator all details. The second operator was just as difficult to understand as the first. Received several texts from them telling me the company who would be dealing and another when the engineer had done the repair. The call was very tedious. All very efficient but hate to think how much the call cost me as it lasted over 3o minutes.”

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Posted 5 years ago

“everything is good but don't buy the phone it is soooo fragile and worse thing its so expensive to fix. I cracked my phone screen and quote from third party and even Samsung repair and the price is all the same even though Samsung should have noticed how the phone is fragile.”

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Posted 6 years ago

“Poor initial service at Princes St store. Given false information from shop assistant Conor. Phone was frozen at startup and I asked if a diagnostic check could be done. Was informed by Conor that they do not do this but send faulty phone back to Samsung for repair or replacement.”

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Posted 6 years ago

“They done a big repair and the staff were nice.”

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Posted 7 years ago

“Bought a Samsung 32" LCD screen from Amazon. Arrived badly damaged due to shipping, but returned and was replaced. Great turnaround and the quality of the screen is solid. Generally happy.”

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Posted 10 years ago

Samsung is rated 1.2 based on 4,099 reviews