Had to contact them for a repair to an appliance. Found the phone call very lengthy and difficult to understand the operator - apparently the centre is based abroad. Had to hold nearly 10 minutes to be transferred to another department after giving the original operator all details. The second operator was just as difficult to understand as the first. Received several texts from them telling me the company who would be dealing and another when the engineer had done the repair. The call was very tedious. All very efficient but hate to think how much the call cost me as it lasted over 3o minutes.