What made me happy?!? How about for 3 stars you assume I'm not really that happy? Online ordering is really easy and the direct pricing is very competitive - that's ALL you can say for Samsung. The problem I have is they take no control, responsibility or accountability for delivery, and apparently they use the cheapest guys in town. When you order a washing machine and dryer, you have to prepare for delivery by disconnecting the old equipment, draining, etc. So when my order is delayed significantly (and twice), I'm without a washer and dryer for that long. I don't have enough underware for this, and we have a family's worth of laundry piling up until delivery is done.