Their products are okay but they're extended warranties need to be updated a bit to help the consumer for the amount of money they are spending I just bought a $1,100 TV from Samsung barely had it 8 months and by accident it got a little crack in the screen I purchased the extended warranty but to my understanding when I called in to have it fixed the extended warranty that I paid nearly $300 for only covers mechanical issues and it would cost a little more than 900 to replace screen really could buy a new one for that so another words my $1,100 TV that I got from them and the expensive warranty is garbage cuz now I got an $1,100 TV that is a white knot on the Shelf that's all it good for extended warranties should be mechanical and accidental if you're paying hundreds of dollars extra for it that is just garbage