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Samsung Reviews

1.2 Rating 4,088 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,088 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the S10+ and I couldn't have been happier with my choice. It was £400 pounds which is one of the bestest value phone out there and the customer service was outstanding. Brilliant quality phones and service and recommend to any buyers looking for any device.”

Posted 3 years ago

“Dear review department, I have been a customer of Metro By T-Mobile for 5 yrs.. I particularly like the Samsung J7 Star. It is sleek, easy to carry and accessible.... My interest in this phone is forth going, perhaps Samsung would provide various colors in the Samsung J7 Star... Please Please (Preferable color below)”

Posted 3 years ago

“Happy customers”

Posted 3 years ago

“Had a spam problem with my son's phone, called today for support and was extremely satisfied with the customer care, understanding and outcome. Thank you.”

Posted 3 years ago

“I will always remain a Samsung customer, Atleast when buying Tv’s. We had an issue with our 6 year old Samsung tv. I reached out to them to let them know and see if I could get a small coupon towards the purchase of a new TV. Samsung directed my call (on a Saturday night) to the appropriate department and opened a ticket. A representative called me back before 3:00pm on Sunday and offered me a full refund on a TV that was purchased 6 years ago. She sent a driver to pick up the old TV, and it was picked up by the following Thursday (by a driver out of Chattanooga). The refund check is on its way. We knew that due to their customer service and desire to make it right, we will only purchase Samsung Tv’s. We bought a newer Samsung this weekend that was an upgrade, and during set up, I realized that they offer a variety of channels FREE on Samsung plus tv. No strings. No sign up, just free. My tv was already programmed with the channels. The new Tv was easy to set up, and AMAZING! Thank you Samsung for putting your customers FIRST, and for providing amazing customer service. They never made me feel like I was trying to get over on them, never asked questions that made me feel like they were looking for a fault. They were amazing through the whole experience. We WILL be a family of Samsung productions moving forward. Thank you for being a company of integrity and respect!”

Posted 3 years ago

“I'm sorry to see so many negative reviews. Our experience with Samsung customer service was 5 stars to say the least. We purchased a new $1000 Samsung electric oven in November 2020 and it was delivered 3 weeks later. Within 4 days of having it installed, we experienced 2 pretty signifiant defects - the LED display was glitching & there were already chips on the glasstop. Called 1-800-SAMSUNG and they sent a tech out within 2 weeks to fix the LED display (under warrenty of course, no cost to us) which turns out was repaired by an update to their app! Technology, am I right? Regarding the chips in the glasstop, which happened due to no fault of our own, Samsung made it right - although glasstop chips aren't generally covered by the warrenty, they understood our devistation as we only had the appliace a few days before chips appeared and they sent a tech out to replace the glasstop, no charge to us, as a one time courtesy. Samsung really stepped up. Thank you!! Lifelong customers here.”

Posted 3 years ago

“Addition to my review: “I received compensation for this review but the review is my own”.*”

Posted 3 years ago

“We bought an electric range model NE63T8511SS/AA with air fry feature on Nov 22, 2020 - received it on Nov 27, 2020. We like the range very much so far specially the air fry feature which we used few times.”

Posted 3 years ago

“Doris the customer service agent served me today 21/12/2020. She was well equiped with the knowledge about my quires and concerns. She was patient, couteous and understanding. Thank you. Well done! Keep up the goid service.”

Posted 3 years ago

“My samsung note 8 speaker was not working so I had been to samsung service centre and they said to change the display but when I went to local service centre and i got it done for 250 rs ,so if anything is not possible with authorised service centre ty with local service centre to get it done it may be possible.”

Posted 3 years ago

““I bought the Samsung galaxy F41 a months ago now and it has been great. First of all the price was amazing and the delivery was also a week before estimated so that is always a bonus.”

Posted 3 years ago

“I bought the Samsung galaxy tab s6 lite lte a few months ago now and it has been great. First of all the price was amazing for a 10.1 inch tablet with a stylus (S pen) included at just £400 for the lte model. the delivery was also a week before estimated so that is always a bonus but I did preorder.”

Posted 3 years ago

“Samsung the best tv have ever used ,user friendly,with best operating system,comparing to android tv,s Note:kindly come up with good models and pricing for ps5 when comparing to sony this year x90 serious for gaming it was good but still not user friendly so waiting for Samsung ps5 gaming tv,s ahead on 2021 at least with more best beast options.”

Posted 3 years ago

“Detin spectaculosul Galaxy S 20+ 5G de vreo patru saptamani,este un telefon excelent acumulatorul este super ok,sunetul este perfect,display-ul depaseste orice asteptare,culorile sunt vii si impresionate, sincer nu am ce sa îi reprosez, sunt foarte multumit de alegerea mea. Succes.”

Posted 3 years ago

“- calitate superioară - preț accesibil - livrare imediată”

Posted 3 years ago

“Amazing water resistance. Dropped my S-10 in the ocean during high tide while kayaking near the shore. (we have very large tides up to 8 feet) and figured it was lost. Got a new S-20 but really wanted the pictures back that I hadn't backed up. Went back to the spot where I thought it was at low tide 1 week later and found it. Didn't hold much hope, but cleaned it up and put the micro sd card in the new phone and got all my pictures back. Put the phone on the wireless charger and it came back to life. Got all my contacts, more pics that were in internal storage and it's still working! In salt water for a week it exceeded my expectations and probably Samsung's. Don't they rate it at 3 feet for 30 min (and they probably mean fresh water)”

Posted 3 years ago

“Excellent service. Very knowledgable. Made to feel welcome and try out products very superior. Very helpful and professional. Highly recommended...miles better than apple.”

Posted 3 years ago

“Very happy with the customer care services offered by samsung in Delhi,India. The issue was solved on call throu samsung tutor itself. Thanks alot.”

Posted 3 years ago

“My 75” Samsung Crystal HD is fabulous. The only curious thing is 1-2 second black screen from time to time on live feed programming.”

Posted 3 years ago

“I recently got an S20 phone from my carrier Sprint and needed a case to go with it. So I ordered a red leather phone case from Samsung for my S20 and absolutely love it.”

Posted 3 years ago

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Samsung is rated 1.2 based on 4,088 reviews