Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,593 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“- calitate superioară - preț accesibil - livrare imediată”

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Posted 4 years ago

“Amazing water resistance. Dropped my S-10 in the ocean during high tide while kayaking near the shore. (we have very large tides up to 8 feet) and figured it was lost. Got a new S-20 but really wanted the pictures back that I hadn't backed up. Went back to the spot where I thought it was at low tide 1 week later and found it. Didn't hold much hope, but cleaned it up and put the micro sd card in the new phone and got all my pictures back. Put the phone on the wireless charger and it came back to life. Got all my contacts, more pics that were in internal storage and it's still working! In salt water for a week it exceeded my expectations and probably Samsung's. Don't they rate it at 3 feet for 30 min (and they probably mean fresh water)”

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Posted 4 years ago

“Excellent service. Very knowledgable. Made to feel welcome and try out products very superior. Very helpful and professional. Highly recommended...miles better than apple.”

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Posted 4 years ago

“Very happy with the customer care services offered by samsung in Delhi,India. The issue was solved on call throu samsung tutor itself. Thanks alot.”

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Posted 5 years ago

“My 75” Samsung Crystal HD is fabulous. The only curious thing is 1-2 second black screen from time to time on live feed programming.”

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Posted 5 years ago

“I recently got an S20 phone from my carrier Sprint and needed a case to go with it. So I ordered a red leather phone case from Samsung for my S20 and absolutely love it.”

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Posted 5 years ago

“Ordered the new galaxy smart watch. Very happy with the watch, got a great price as they gave student discount and received it within 2 days.”

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Posted 5 years ago

“Purchase my new galaxy s20 through them , found that it was cheaper for me to get one from them, rather than from my mobile service provider . Great service and fast delivery.”

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Posted 5 years ago

“I've bought 3 products from Samsung (S8+, Earbuds, Active2). They are all great and work really well. I would definitely recommend purchasing their products.”

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Posted 5 years ago

“Excellent work and customer service”

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Posted 5 years ago

“I called. Put me in line via text message. They called me back in less than 5 minutes. The representative was extremely helpful. She walked me through a reset I didn't know about and fixed my issue.”

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Posted 5 years ago

“The Samsung was really very fantastic.That I never expected the experience of this Samsung company . That the company deals very quietly about the product of the company that describes the product quality and further experience of the product”

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Posted 5 years ago

“After emailing and speaking to the right people, I want to thank Samsung for repairing my television and replacing the screen on this monster 82" tv. It is very appreciated.”

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Posted 5 years ago

“We went to Best buy in fort collins, CO. The young Samsung employee was so helpful, knowledgeable, and polite. His name was Sesugh Solomon. He helped us decide on Samsung earbuds + and the Samsung watch. I give his customer service a 10 out of 10. Thank you. The prices and quality were great.”

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Posted 5 years ago

“I use this first time So no comments”

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Posted 5 years ago

“I called this morning and spoke with Edwardo. I had agreed to answer the survey. I don't know what happened. It was talking and sending survey questions at the same time, so I could not respond. Here is my feedback Edwardo was so very patient while he was resolving the problem. The problem was popup ads constantly appearing. Thank you Edwards for stopping these ads. They were defeating my patience. On the other hand, Samsung has a store advertised as being in Carmel, Indiana. There is a gun store at that site. Samsung needs to remove that site from it locations. People are driving there only to find that the Samsung site has been gone for over two years. Really poor customer communications,.”

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Posted 5 years ago

“I love the Samsung S10 and i would just like to give on bad thing about it. The sound needs improvement and bass booster EQ”

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Posted 5 years ago

“I've been using samsung galaxy since the s7. Everytime a new galaxy phone comes out, I have to have it. My least favorite this far has been the s9 and I only say that because the battery life. I'm wielding the S10+ now and I have absolutely no complaints. I absolutely love the phone and anytime I've ever needed help with anything, Samsung goes above and beyond to help me through it. I've read a lot of reviews on here, I don't know why Samsung has such bad reviews.. I've been using their products loyally for over a decade and I've never had any problems. One suggestion I do have for the next galaxy though - please get a IR blaster. It's the one thing that no one has on their devices anymore but one of the first that I look for in the spec's before preordering a new phone.”

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Posted 5 years ago

“My Samsung A70 shut off for the second time. The first time it happened I was assisted by JACOB from the samsung store at West Edmonton Mall. He as very helpful and knowledgeable with what he does. Unfortunately the shut of happened again for the 2nd time after a few weeks. I went to the store and . again JACOB assisted me with exemplary customer service. This time my phone was shipped to toronto for further repair and was given a temporary phone. Kudos as well to JOHN and KEVIN for the assistance. You guys are truly a company asset I just hope my phone really gets fix and wont have the same problem . Its really a big hassle.”

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Posted 5 years ago

“Had a Tab S3 repaired under warranty this week. Took into Plymouth repair centre on Monday, text message Tuesday that it was repaired, collected Wednesday. New screen and motherboard. Wonderful service!”

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Posted 5 years ago

Samsung is rated 1.2 based on 4,593 reviews