The worst and I mean the worst customer service I have ever encountered! I received an RMA online and shipped the item back to them. It was apparently lost and I called customer service. The friendly recording knows my name and that I have a claim so I go through the number punching, get to where I'm supposed to be and either I wait for a lifetime or I'm hung up on. This has been going on for about a month. I used to place faith in Samsung products but no more. You pay a noticeably higher price and expect some kind of customer service. I have received none and and, honestly, after hours on the phone. I will never again purchase a thing produced by Samsung!