I'm sorry to see so many negative reviews. Our experience with Samsung customer service was 5 stars to say the least. We purchased a new $1000 Samsung electric oven in November 2020 and it was delivered 3 weeks later. Within 4 days of having it installed, we experienced 2 pretty signifiant defects - the LED display was glitching & there were already chips on the glasstop. Called 1-800-SAMSUNG and they sent a tech out within 2 weeks to fix the LED display (under warrenty of course, no cost to us) which turns out was repaired by an update to their app! Technology, am I right? Regarding the chips in the glasstop, which happened due to no fault of our own, Samsung made it right - although glasstop chips aren't generally covered by the warrenty, they understood our devistation as we only had the appliace a few days before chips appeared and they sent a tech out to replace the glasstop, no charge to us, as a one time courtesy. Samsung really stepped up. Thank you!! Lifelong customers here.