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Samsung Reviews

1.3 Rating 4,777 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,777 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 3 star review on 10th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
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Samsung 1 star review on 3rd September 2025
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Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
I've been using samsung galaxy since the s7. Everytime a new galaxy phone comes out, I have to have it. My least favorite this far has been the s9 and I only say that because the battery life. I'm wielding the S10+ now and I have absolutely no complaints. I absolutely love the phone and anytime I've ever needed help with anything, Samsung goes above and beyond to help me through it. I've read a lot of reviews on here, I don't know why Samsung has such bad reviews.. I've been using their products loyally for over a decade and I've never had any problems. One suggestion I do have for the next galaxy though - please get a IR blaster. It's the one thing that no one has on their devices anymore but one of the first that I look for in the spec's before preordering a new phone.
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Posted 6 years ago
My Samsung A70 shut off for the second time. The first time it happened I was assisted by JACOB from the samsung store at West Edmonton Mall. He as very helpful and knowledgeable with what he does. Unfortunately the shut of happened again for the 2nd time after a few weeks. I went to the store and . again JACOB assisted me with exemplary customer service. This time my phone was shipped to toronto for further repair and was given a temporary phone. Kudos as well to JOHN and KEVIN for the assistance. You guys are truly a company asset I just hope my phone really gets fix and wont have the same problem . Its really a big hassle.
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Posted 6 years ago
Had a Tab S3 repaired under warranty this week. Took into Plymouth repair centre on Monday, text message Tuesday that it was repaired, collected Wednesday. New screen and motherboard. Wonderful service!
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Posted 6 years ago
First dishwasher that actually doesn't need me to do anything to the dish I put in it. I have done some testing of my own. I am really happy with the Samsung dishwasher. I am going to attach some pictures. I do tests on what I know to be hard to wash as you can see the plate had caked on cheese.
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Posted 6 years ago
Simply EXCELLENT I called Samsung as i needed my washing machine had some spinning issue and asked for a call back. They called me back within 3 minutes. The person i spoke to was extremely polite, helpful and arrange an engineer to visit in less than 48 hrs. The engineer was from Domex. My entire experience was over and above my expectations. I would strongly recomend Samsung appliances both for the superb quality of their products and their customer service. In fact i already have. Thank you
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Posted 6 years ago
This was the first time I had to contact Samsung, about a recent update on my mobile galaxy s8. The help I was given was second to none and I came off the call feeling very happy. My problems were sorted 100%. So much so I felt the need to give a glowing review. I would not hesitate recommending Samsung to all my friends and family.
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Posted 7 years ago
Eesha at Samsung in Sandton City was amazingly friendly, helpful and she definitely went the extra mile for us. Eesha for branch manager!
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Posted 7 years ago
Help set up my a7 extremely helpful
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Posted 7 years ago
My daughter bought j6+ today at the newcastle branch samsung shop Lee who surged us was very helpfully he set the phone up for her I've bought all my phones there and there all very good helpfully my name is iris morrison
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Posted 7 years ago
Customer service second to none very happy with them.
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Posted 7 years ago
I am very pleased with my Samsung galaxy s6
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Posted 7 years ago
Best services.
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Posted 7 years ago
the product is perfectly fit my fridge
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Posted 7 years ago
im very happy
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Posted 7 years ago
Helpful with correct device needed , Brilliant after sales service and technical support, staff always polite and courteous
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Posted 7 years ago
I've been using these Samsung Level earbuds for about 3 months now. The sound quality is superb! I appreciate being able to customize the sound levels to fit my hearing. They are comfortable to wear and the range is about 15 to 20 feet. This allow me the freedom to work around a room hands free. My Husband uses his at work. He has decided that nothing else will do and he is a Sound Engineer by trade.
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Posted 7 years ago
بسیار عالی بود
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Posted 7 years ago
Samsung agreed to repair the phone under warranty. Ben and Nick from Samsung Chester managed to get a full rebuild of the handset. Overall quick service, with the repair process taking no longer than 48hrs. Very impressed :) First samsung handset ive ever owned, and wont be using any other brand with customer service and support like Samsung :)
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Posted 7 years ago
Best service all nice people's working there batter then Oxford street and they can do everything . Good job guys
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Posted 7 years ago
Alicia and Bryan in the Samsung Support Centre in Surrey Quays were absolutely fantastic, super knowledgeable, very friendly and understanding! The engineers in house sorted out my broken Samsung Edge in a matter of hours. Would totally recommend!
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Posted 7 years ago
Samsung is rated 1.3 based on 4,777 reviews