My Samsung A70 shut off for the second time. The first time it happened I was assisted by JACOB from the samsung store at West Edmonton Mall. He as very helpful and knowledgeable with what he does. Unfortunately the shut of happened again for the 2nd time after a few weeks. I went to the store and . again JACOB assisted me with exemplary customer service. This time my phone was shipped to toronto for further repair and was given a temporary phone. Kudos as well to JOHN and KEVIN for the assistance. You guys are truly a company asset I just hope my phone really gets fix and wont have the same problem . Its really a big hassle.