Login
Start Free Trial Are you a business? Click Here

Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Surprised how low the average rating is. We've bought 2 TV's in the last year, good picture, Smart TVs. Need an occasional reset, but on the whole good TV's at a fair price. Also bought washing machine, also performing well with adequate programming. No problems with Samsung at all
Helpful Report
Posted 8 years ago
Deal done on new s9. Delivery on the day I expected no problems
Helpful Report
Posted 8 years ago
Had a 3 week old Samsung watch as a present which is an utter waste of time and money and got a locked screen. Called the Leeds office who answered first ring and very efficient lady arranged that I would take it to 125 Oxford street. Staff and manager there could not have been more helpful and efficient and the watch should be fixed today and passed on to someone who might use it. Saw the sparkling Samsung Note8 which looks brilliant and I will buy when my current contract expires. Overall good products and the best phones on the market. Sadly a smart watch is less useful than a basic analogue watch and phone unless you are a training fanatic. We can all live a sensible healthy lifestyle without needing a watch that needs charging up every day.
Helpful Report
Posted 8 years ago
Good price for my old phone and a free case
Helpful Report
Posted 8 years ago
It is a great store to purchase. We all knew that the Samsung´s products were excellent, but their Amazon shop take it to the next level. It gives you a wonderfull user expirience and a awesome after sales service.
Helpful Report
Posted 8 years ago
Excellent service, ordered One day ,delivered the next. Good price as well at the time.
Helpful Report
Posted 8 years ago
I'm so happy for you guys
Helpful Report
Posted 8 years ago
Their phones are far superior to Apple and the useability is perfect! My new S7 is fantastic!
Helpful Report
Posted 8 years ago
Since ive been using Samsung its been my one and only electronic brand.
Helpful Report
Posted 8 years ago
I took my Samsung galaxy which had stopped charging to the support shop in Croydon and received expert help quickly, proffessionaly and expertly with a smile. I cannot fault the sales assistants all worked so well together to assist all the customers. Elijah is a star, so just wanted to say thank you all. Oh and a day later phone in perfect working order 🤗
Helpful Report
Posted 8 years ago
"samsung is one of the best companies in electronics such as with there phones to their refrigerators.
Helpful Report
Posted 8 years ago
Good night sir
Helpful Report
Posted 8 years ago
I love the Samsung brand! I've never had problems, always in mint condition!
Helpful Report
Posted 8 years ago
I love the Samsung brand! I've never had problems, always in mint condition!
Helpful Report
Posted 8 years ago
The manager and staff of your Surrey Quays store are a credit to the company. They are simply excellent.
Helpful Report
Posted 8 years ago
Outstanding service from Alan Guliver at the Oxford Street Store
Helpful Report
Posted 8 years ago
Here are a well rewarded five stars from me Samsung. I ordered a Samsung Galaxy TabA 9.7 cover from your Clearance Offers. Having decided I would like a white cover, I then saw you had both black and white on offer ... so bought one of each. The price was unbelievable for a genuine article and I was most impressed with my lovely purchases and with the company as a whole. I had the bargain of my life from a wonderful company. Thank you so much.
Helpful Report
Posted 8 years ago
Good shipping. Free preorder gifts.
Helpful Report
Posted 8 years ago
one of the best companys ive delt with after a problem with my new phone they replaced it withing hours of calling them no questions asked and called me up to chech if everything is ok with my new phone
Helpful Report
Posted 8 years ago
My husband and i went to the Liverpool one store and was served by Peter B. Peter not only knew his stuff he was so also friendly and helpful. I think people are quick to report bad service, but not good service. Peter is a credit to this store.
Helpful Report
Posted 8 years ago
Samsung is rated 1.2 based on 4,751 reviews