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Samsung Reviews

1.3 Rating 4,777 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,777 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 3 star review on 10th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Molly in the Glasgow help centre quickly had my phone checked and reset successfully. She was very helpful and efficient and I was really impressed with her customer service. Thanks again Molly
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Posted 7 years ago
I bought my phone from them All nice and good
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Posted 8 years ago
Customer Service was excellent under Ross Dixon direction. My phone got picked up on the Monday and returned by the Thursday. Excellent
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Posted 8 years ago
I went the sam sung shop in Surrey and met petal and Bryan I'm say sorry if I have spelt your names wrong I would just like to there customer service was fantastic and there help and advice was great to you couldn't wish to meet two nicer people then them so thank you to very much
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Posted 8 years ago
Purchased my Galaxy Note 8 direct from Samsung, quick service, fantastic product, quick delivery, will definitely buy again.
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Posted 8 years ago
Called in yesterday 3rd April to the shop in Chapplefield, Norwich with my 8 month old Samsung J3 the android had stopped working. I was met by Matt who was very helpful. He sorted the problem and got it up and running perfectly. The customer service by Matt was excellent so well done Norwich and thank you.
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Posted 8 years ago
Surprised how low the average rating is. We've bought 2 TV's in the last year, good picture, Smart TVs. Need an occasional reset, but on the whole good TV's at a fair price. Also bought washing machine, also performing well with adequate programming. No problems with Samsung at all
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Posted 8 years ago
Deal done on new s9. Delivery on the day I expected no problems
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Posted 8 years ago
Had a 3 week old Samsung watch as a present which is an utter waste of time and money and got a locked screen. Called the Leeds office who answered first ring and very efficient lady arranged that I would take it to 125 Oxford street. Staff and manager there could not have been more helpful and efficient and the watch should be fixed today and passed on to someone who might use it. Saw the sparkling Samsung Note8 which looks brilliant and I will buy when my current contract expires. Overall good products and the best phones on the market. Sadly a smart watch is less useful than a basic analogue watch and phone unless you are a training fanatic. We can all live a sensible healthy lifestyle without needing a watch that needs charging up every day.
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Posted 8 years ago
Good price for my old phone and a free case
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Posted 8 years ago
It is a great store to purchase. We all knew that the Samsung´s products were excellent, but their Amazon shop take it to the next level. It gives you a wonderfull user expirience and a awesome after sales service.
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Posted 8 years ago
Excellent service, ordered One day ,delivered the next. Good price as well at the time.
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Posted 8 years ago
I'm so happy for you guys
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Posted 8 years ago
Their phones are far superior to Apple and the useability is perfect! My new S7 is fantastic!
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Posted 8 years ago
Since ive been using Samsung its been my one and only electronic brand.
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Posted 8 years ago
I took my Samsung galaxy which had stopped charging to the support shop in Croydon and received expert help quickly, proffessionaly and expertly with a smile. I cannot fault the sales assistants all worked so well together to assist all the customers. Elijah is a star, so just wanted to say thank you all. Oh and a day later phone in perfect working order 🤗
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Posted 8 years ago
"samsung is one of the best companies in electronics such as with there phones to their refrigerators.
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Posted 8 years ago
Good night sir
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Posted 8 years ago
I love the Samsung brand! I've never had problems, always in mint condition!
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Posted 8 years ago
I love the Samsung brand! I've never had problems, always in mint condition!
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Posted 8 years ago
Samsung is rated 1.3 based on 4,777 reviews