I called this morning and spoke with Edwardo. I had agreed to answer the survey. I don't know what happened. It was talking and sending survey questions at the same time, so I could not respond. Here is my feedback Edwardo was so very patient while he was resolving the problem. The problem was popup ads constantly appearing. Thank you Edwards for stopping these ads. They were defeating my patience. On the other hand, Samsung has a store advertised as being in Carmel, Indiana. There is a gun store at that site. Samsung needs to remove that site from it locations. People are driving there only to find that the Samsung site has been gone for over two years. Really poor customer communications,.