Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,592 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi to whom it may concern my Arisha Ramsunder from Escombe DurbanI have been to the store in Spring Durban.Schani helped to sort my phone the Samsung Galaxy A14.The employee's were very helpful.the owner is very friendly.i would recommend anyone to visit the store.i was very happy with the help. I rate Samsung 💯% n give them 5 stars”

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Posted 1 year ago

“Geeta S was is immaculate in terms of service”

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Posted 1 year ago

“Samsung tv broke down on me after only 3years unfixable needs a new screen and help is very hard to get ,going to Phillips for my new tv”

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Posted 1 year ago

“Recently our dryer began to malfunction. It was stuck in a mode that would not allow operation. I was convinced that it was a malfunctioning controller assembly and was prepared to purchase a new one from a third party vendor. I called Samsung customer service and was put into a chat. The chat sessions are extremely busy so you will almost certainly have to wait a while but they will contact you when your turn comes and if you miss the chat you stay in the queue and they circle back to you. During this chat I was informed of a feature of my dryer that I was unaware of - it’s wise to read the users manual. There is a child safety feature that somehow got turned on but once disabled the dryer is working again. Seven years and this was the first and only problem ever. I definitely recommend Samsung products and the fact that they have a 24-hour chat session available demonstrates their commitment to customer satisfaction.”

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Posted 1 year ago

“Exceptional, took my phone back under warranty and repaired a fault with the Wifi and was back in under 2 weeks, nothing bad to say”

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Posted 1 year ago

“On 19 august 2023 met this sales representative who had rendered her remendous help to me by purchased a new samsung s23 plus ultra .So much of her effort by presenting and submit for my paymen and provide me a good service to me . Hereby I would like to thanks for her patience n understanding because as a elderly guy me need time to understand the hp fixtures . Goh Ee Beng 919191 71”

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Posted 1 year ago

“T͎h͎o͎s͎e͎ ͎w͎h͎o͎ ͎c͎h͎e͎a͎t͎ ͎o͎n͎ ͎t͎h͎e͎i͎r͎ ͎p͎a͎r͎t͎n͎e͎r͎s͎ ͎w͎h͎o͎ ͎a͎r͎e͎ ͎l͎o͎y͎a͎l͎ ͎t͎o͎ ͎t͎h͎e͎m͎;͎ ͎d͎o͎n͎’͎t͎ ͎d͎e͎s͎e͎r͎v͎e͎ ͎t͎h͎e͎m͎.͎ ͎I͎t͎ ͎i͎s͎ ͎a͎ ͎t͎r͎a͎s͎h͎y͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎ ͎t͎o͎ ͎d͎i͎s͎r͎e͎s͎p͎e͎c͎t͎ ͎a͎ ͎p͎e͎r͎s͎o͎n͎ ͎w͎h͎o͎ ͎i͎s͎ ͎l͎o͎y͎a͎l͎ ͎i͎n͎ ͎a͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎,͎ ͎b͎y͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎o͎n͎ ͎h͎i͎m͎ ͎o͎r͎ ͎h͎e͎r͎.͎ ͎I͎f͎ ͎y͎o͎u͎ ͎s͎u͎c͎c͎e͎e͎d͎ ͎i͎n͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎s͎o͎m͎e͎o͎n͎e͎,͎ ͎d͎o͎n͎’͎t͎ ͎t͎h͎i͎n͎k͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎i͎s͎ ͎a͎ ͎f͎o͎o͎l͎ ͎r͎e͎a͎l͎i͎z͎e͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎t͎r͎u͎s͎t͎e͎d͎ ͎y͎o͎u͎ ͎m͎u͎c͎h͎,͎ ͎m͎o͎r͎e͎ ͎t͎h͎a͎n͎ ͎y͎o͎u͎ ͎d͎e͎s͎e͎r͎v͎e͎.͎ I͎’͎v͎e͎ ͎b͎e͎e͎n͎ ͎b͎u͎l͎l͎i͎e͎d͎ ͎b͎y͎ ͎m͎y͎ ͎w͎i͎f͎e͎ ͎f͎o͎r͎ ͎m͎o͎n͎t͎h͎s͎ ͎a͎n͎d͎ ͎t͎h͎i͎s͎ ͎g͎o͎t͎ ͎m͎e͎ ͎w͎o͎r͎r͎i͎e͎d͎ ͎c͎a͎u͎s͎e͎ ͎s͎h͎e͎ ͎c͎o͎m͎p͎l͎a͎i͎n͎s͎ ͎o͎n͎ ͎e͎v͎e͎r͎y͎ ͎l͎i͎t͎t͎l͎e͎ ͎t͎h͎i͎n͎g͎ ͎I͎ ͎d͎o͎ ͎i͎n͎ ͎t͎h͎e͎ ͎h͎o͎u͎s͎e͎.͎ ͎I͎ ͎a͎s͎k͎e͎d͎ ͎h͎e͎r͎ ͎w͎h͎a͎t͎ ͎w͎a͎s͎ ͎w͎r͎o͎n͎g͎ ͎a͎n͎d͎ ͎w͎h͎y͎ ͎t͎h͎e͎ ͎c͎h͎a͎n͎g͎e͎ ͎o͎f͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎,͎ ͎s͎h͎e͎ ͎g͎o͎t͎ ͎n͎o͎ ͎e͎x͎c͎u͎s͎e͎ ͎f͎o͎r͎ ͎h͎e͎r͎ ͎a͎c͎tions I͎ ͎t͎o͎o͎k͎ ͎o͎u͎t͎ ͎t͎i͎m͎e͎ ͎t͎o͎ ͎o͎b͎s͎e͎r͎v͎e͎ ͎h͎e͎r͎ ͎b͎e͎h͎a͎v͎i͎o͎r͎ ͎a͎n͎d͎ ͎I͎ ͎g͎o͎t͎ ͎t͎o͎ ͎k͎n͎o͎w͎ ͎s͎h͎e͎’͎s͎ ͎b͎e͎e͎n͎ ͎s͎e͎e͎i͎n͎g͎ ͎a͎n͎o͎t͎h͎e͎r͎ ͎m͎a͎n͎ ͎a͎ ͎c͎o͎-͎w͎o͎r͎k͎e͎r͎ ͎w͎h͎e͎r͎e͎ ͎s͎h͎e͎ ͎w͎o͎r͎k͎s͎.͎ I͎ ͎n͎e͎e͎d͎e͎d͎ ͎a͎ ͎s͎o͎l͎i͎d͎ ͎a͎n͎d͎ ͎c͎o͎n͎c͎r͎e͎t͎e͎ ͎p͎r͎o͎o͎f͎ ͎o͎f͎ ͎h͎e͎r͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎w͎a͎y͎s͎,͎ ͎a͎ ͎f͎r͎i͎e͎n͎d͎ ͎i͎n͎t͎r͎o͎d͎u͎c͎e͎d͎ ͎m͎e͎ ͎t͎o͎ ͎a͎n͎ ͎e͎x͎p͎e͎r͎t͎ ͎n͎a͎m͎e͎d͎ ͎KIMBERLY SHE ͎g͎o͎t͎ ͎i͎n͎t͎o͎ ͎h͎i͎s͎ ͎p͎h͎o͎n͎e͎ ͎r͎e͎m͎o͎t͎e͎l͎y͎ ͎w͎i͎t͎h͎i͎n͎ ͎a͎ ͎t͎w͎i͎n͎k͎l͎e͎ ͎o͎f͎ ͎a͎n͎ ͎e͎y͎e͎ ͎a͎n͎d͎ ͎I͎ ͎w͎a͎s͎ ͎a͎b͎l͎e͎ ͎t͎o͎ ͎s͎e͎e͎ ͎a͎l͎l͎ ͎HER ͎a͎c͎t͎i͎v͎i͎t͎i͎e͎s͎ ͎o͎n͎ ͎Her ͎p͎h͎o͎n͎e͎ ͎r͎a͎n͎g͎i͎n͎g͎ ͎f͎r͎o͎m͎ ͎t͎e͎x͎t͎ ͎m͎e͎s͎s͎a͎g͎e͎s͎,͎ ͎c͎a͎l͎l͎ ͎l͎o͎g͎s͎ ͎t͎o͎ ͎s͎o͎c͎i͎a͎l͎ ͎m͎e͎d͎i͎a͎ ͎a͎c͎t͎i͎v͎i͎t͎y͎.͎ I͎ ͎c͎o͎n͎c͎l͎u͎d͎e͎d͎ ͎e͎v͎e͎r͎y͎ ͎w͎o͎m͎a͎n͎ ͎c͎h͎e͎a͎t͎s͎ ͎i͎n͎ ͎t͎h͎e͎i͎r͎ ͎o͎w͎n͎ ͎w͎a͎y͎,͎ ͎a͎n͎d͎ ͎s͎h͎e͎ ͎i͎s͎ ͎o͎n͎l͎y͎ ͎h͎o͎n͎e͎s͎t͎ ͎w͎h͎o͎ ͎i͎s͎ ͎n͎o͎t͎ ͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎.͎ ͎T͎h͎e͎ ͎t͎r͎u͎l͎y͎ ͎s͎c͎a͎r͎y͎ ͎t͎h͎i͎n͎g͎ ͎a͎b͎o͎u͎t͎ ͎u͎n͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎ ͎l͎i͎e͎s͎ ͎i͎s͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎y͎ ͎h͎a͎v͎e͎ ͎a͎ ͎g͎r͎e͎a͎t͎e͎r͎ ͎c͎a͎p͎a͎c͎i͎t͎y͎ ͎t͎o͎ ͎d͎i͎m͎i͎n͎i͎s͎h͎ ͎u͎s͎ ͎t͎h͎a͎n͎ ͎e͎x͎p͎o͎s͎e͎d͎ ͎o͎n͎e͎s͎.͎ ͎K͎n͎o͎w͎i͎n͎g͎ ͎i͎s͎ ͎b͎e͎t͎t͎e͎r͎ ͎t͎h͎a͎n͎ ͎s͎e͎l͎f͎ ͎d͎o͎u͎b͎t͎,͎ ͎g͎e͎t͎ ͎i͎n͎ ͎t͎o͎u͎c͎h͎ ͎w͎i͎t͎h͎ ͎t͎h͎e͎ ͎r͎e͎a͎l͎ ͎d͎e͎a͎l͎ ͎a͎n͎d͎ ͎g͎e͎t͎ ͎f͎r͎e͎e͎d͎ ͎f͎r͎o͎m͎ ͎a͎n͎ ͎a͎b͎u͎s͎i͎v͎e͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎.͎ ͎ HACKBASICSHQ @ MAIL.COM WHATSAPP ONLY : +1 419 380 7701”

Samsung 5 star review on 7th August 2023

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Posted 1 year ago

“Very best & good faculty staff....”

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Posted 1 year ago

“I just spoke with one of the Best customer service agents today! His name is Andrew. I just want to say Thank you so much for being patient with me over the phone. It has been very stressful for the last several weeks because my Smart Samsung Dryer is out of commission. Thank you for being kind and taking care of my service needs. We definitely need more like you the world!”

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Posted 2 years ago

“Last 5 year am using Samsung Galaxy j8 infinity mobile till now and my mobile dropped many time from hands and through my baby hands till now it working good .But my mobile display has changed 3 times, because 1st monkey has thrown to ground wards still mobile was working display has broken i have changed at 2nd my baby has dropped by hands and 3rd from my daughter while playing i have changed display but still now Samsung mobile is good condition and making Samsung company of this type mobile is very good and thank to Samsung company”

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Posted 2 years ago

“Sergio Sanchez is my name 86 years old, today afternoon was my 3rd time experience with Samsung costumer service in spanish, great, wonderful well trained, they won't finish until you are completely satisfied, GREAT PERSONAL, GREAT SERVICE”

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Posted 2 years ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. CLOUDGEEKSYNC@GMAIL.COM”

Samsung 5 star review on 29th March 2023

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Posted 2 years ago

“Samsung electronics have been very good and helpful to me. I would always recommend a Samsung product. As they helped me in getting a new fridge. And also helped in even fixing it for me many times......Thank you Samsung......Cheryl..”

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Posted 2 years ago

“Get into your spouses and kids phones and other gadgets without them knowing or suspecting. It feels good and safe to know what your family members and loved one’s does at always without them knowing . I had always thought it was never possible to monitor your partner or children without them noticing, but all thanks to him I am able to view my partners activities without her even knowing. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 11th February 2023

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Posted 2 years ago

“When it come to hacking, I know of a vary good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 30th January 2023

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Posted 2 years ago

“When it come to hacking, I know of a very good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 18th January 2023

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Posted 2 years ago

“Good evening my name is Rodrick Adams. Today was just one of those days. I have a female friend who relies on her phone. She has had some major medical hurdles to over come in her life. And she is aSurvivor. Well somehow her Samsung phone all but died. She was unable to make any callsand or see any emails she received. We live in Alpine Texas, a small West Tx town. During the course of the day she became ill from her many medications. I was afraid to just drop her home with no way to contact her. So i went to the local Verizon store. And the KINDNESS, COMPASSION, EFFORT, EFFICIENCY,and ENERGY that the two young ladies put into helping unlock her phone, and retain all her stoerd photographs and contact information was SIMPLY AMAZING. I ask that you RECOGNIZE these two ladies for there Excellence. There names are Ms. Vianey and Ms.Rosa. They stand out amongst the rest. And i say this because,One of your call center reps hung up on me. And the second didn't deem us worth of his time as he found a reason to get off the line. But these two women stayed the course and fixed the issue. I just ask that you somehow recognize them for there COMMITMENT TO SERVICE...THANK ÝOU AND GOODNIGHT”

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Posted 2 years ago

“Do you need to check on your partner's sincerity,employee's honesty,recover lost email,institutional servers-keylogging -University grades changing / Admin(staff) Account hack -Access/Password,Facebook, instagram, bbm,Skype, snapchat, Various blogs, icloud, apple accounts etc Clearing of criminal records,email accounts hack ( gmail,yahoomail,hotmail )Database hack- Untraceable IP,change your school grades,gain access to bank accounts. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 5th December 2022

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Posted 2 years ago

“Literally best brand hands down.”

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Posted 2 years ago

“I received compensation for this review but the review is my own”.* I bought the Samsung induction range, it is a beautiful stove and works fantastic. Dry fast delivery.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,592 reviews