I am beyond furious with Samsung’s TV upgrade program! I signed up, had my credit run, and paid on time every single month, dropping $3,500 on one of their priciest TVs when prices were sky-high. Now, after two long years, I’m told I can’t upgrade because the only option is the overpriced Terrace TV! It’s outrageous! I’m ready to buy another high-end TV, but Samsung insists it has to be of higher value than what I originally purchased, even though prices have dropped! Most TVs I’m interested in are now lower in value, leaving me completely stuck without a TV for my Bedroom. I reached out to Brian Gendeza Manager for help, and he was utterly unhelpful. This whole experience is a complete joke, and I feel completely screwed over. Avoid this program at all costs!