Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,090 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,090 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 27th April 2024

Vijay Raj

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a Samsung dual washer (.the one with the small washer on top ) had it for two years and it goes out, the repair said the mother board went out and that they just worked on one like this a week ago. Oh ok now I’m worried . Paid way to much for this and now we are having problems with it.. my best advice to anyone thinking of this model, think long and hard. Footnote: we purchased 4 year protection plan and well that has been a real nightmare as well. Find another machine other than this one,I wish I had.”

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Posted 4 years ago

“I own a Samsung Galaxy S9 and I am very happy with the features it has and how the phone works generally.”

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Posted 5 years ago

“good prices”

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Posted 5 years ago

“one small drop and the phone had cracks all over broke mine 2 days after purchase and it is soo painful when the fixing cost hits you”

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Posted 6 years ago

“its efficiency”

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Posted 6 years ago

“I visited your store in Liverpool one and the manager was really inefficient. Prices that were shown by the phone I wanted had been increased at the till for the handset alone. The lad who was on the till was really lovely and tried to help but I asked to see the manager and she was just so explanatory and basic with no apology's. My sister needed a new phone recently so has gone to the store which I went with her and this member of staff was so lovely. He had my mum, sister and myself laughing and was extremely helpful. His name was Mathew from the Liverpool One store and I would love it if he could get recognition for how amazing he was, not only knowledge and helpfulness but also for how much of a lovely person he was. My sister suffer's with her mental health and can get upset really easy and he completely cheered her up and made the process so much easier to fix her broken phone.”

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Posted 6 years ago

“They repaired my phone under warranty, changed the port as it was burnt. Replaced my cable all within 9 business days. Just had to keep on top of it. Lose one star for not keeping me in the know how and me having to ring in to ask.”

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Posted 6 years ago

“After poor initial service at Princes St Store Edinburgh by Conor. I am pleased to say my next visit was handled professionally by both Adam and Tom. The problem with my Galaxy A3 phone was investigated running a diagnostic check in the store. New main board was required and I received my fully repaired and working phone the next day. Still have to say there is a staff training issue here as Conor gave me wrong information regarding procedures in place at Samsung stores.”

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Posted 6 years ago

“Sent off phone for repair. Came back winthin 5 days. They called double checking why it needed repairing. Although they couldn't find the problem, there seems to be no further issues possibly because they took a quality check and the latest update. Staff were very helpful and UPS collection was very efficient.”

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Posted 6 years ago

“That's what customer service is all about. 8.15pm Samsung Service team arrives to fix my fridge. commitment as always”

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Posted 10 years ago

Samsung is rated 1.2 based on 4,090 reviews