I just bought one of their $3000 refrigerators yesterday. So far the fridge is great. What I'm not happy about are the instructions. I've been in construction for over 45 years and have been installing appliances for almost the same amount. I had to remove the doors to get it in the house. Where the instructions were horrible was in regards to uncoupling the water line to take the door off. The instructions read that you hold onto one end of the water line and pull. That is totally wrong. For those of you out there who may have to do it yourself, what you actually have to do is "PUSH" on the white synthetic bushing and THEN PULL. Samsung seems to be a great product. But their technical writers for instructions need to learn how to write.