I visited your store in Liverpool one and the manager was really inefficient. Prices that were shown by the phone I wanted had been increased at the till for the handset alone. The lad who was on the till was really lovely and tried to help but I asked to see the manager and she was just so explanatory and basic with no apology's. My sister needed a new phone recently so has gone to the store which I went with her and this member of staff was so lovely. He had my mum, sister and myself laughing and was extremely helpful. His name was Mathew from the Liverpool One store and I would love it if he could get recognition for how amazing he was, not only knowledge and helpfulness but also for how much of a lovely person he was. My sister suffer's with her mental health and can get upset really easy and he completely cheered her up and made the process so much easier to fix her broken phone.