Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 10th September 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

484

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed. What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model. I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation. Unfortunately, this experience has made me hesitant to purchase another Samsung product.”

Helpful Report

Posted 2 months ago

“We recently ordered a bespoke Samsung refrigerator for over $3000 and when they arrived with it for delivery, they refused to install it stating that they cannot install it and they left it in the middle of my kitchen floor despite the fact that we paid the delivery with installation fee unfortunately we had already ordered the bespoke, smart Samsung double wall oven and today when they came to deliver that the driver also stated we do not do installation so therefore, I told him do not even take it off the truck just simply Wright customer refused, shove it up their ass because we paid a 199 fee for installation and delivery. Do not order this brand from Samsung directly. I strongly suggest if you’re going to get a Samsung appliance that you order it through a company like Lowe’s, where you are guaranteed delivery with installation.”

Helpful Report

Posted 2 months ago

“Samsung is garbage. Customer service is nonexistent. My dishwasher stopped doing auto open after a few months. It was all rusted by two years. The fridge made weirdly salty ice. Some problem with the filter probably and then broke altogether after a month. The TV will not allow the PlayStation app. The only reason I got it was to play PS now it’s a worthless piece of junk. Such a scam that they block PS and are not up front about it on the box. I wanted to complain to them but they told me after a year they don’t care about our problems. They dont want to hear it. Which is a shortsighted and stupid policy.”

Helpful Report

Posted 2 months ago

“If Samsung is an industry leader, then either the bar is so low or somebody is lying to them. Factory reset is a joke; set aside AT LEAST 1/2 hour of your time to clear the cache; and no remedy or explanation to their phones running HOT. Yes hot. AND DO NOT SEND THEM YOUR NEW PHONE -THEY WILL REPLACE IT WITH A REFURBISHED OR DOWNGRADED PHONE. And Customer Service: I'll let you come to your own conclusion.”

Helpful Report

Posted 2 months ago

“Samsung refrigerator is working but all the shelves on the fridge door are all cracked and the Samsung Customer Service was very helpful she told me to buy a new fridge. Each shelf costs about $150.00 and I need 5 of them. So instead of suggesting buying a new fridge maybe new shelves from Samsung would have been a better solution or at least a discount on each one. Do not buy Samsung Refrigerator.”

Helpful Report

Posted 2 months ago

“Simply terrible. Heavy accents and rude. Continually talk over you and refuse to provide yes or no answers to simple Questions.”

Helpful Report

Posted 2 months ago

“just purchased refrigerator on April 10 and it has already gone out and no one can come out till June 17. I would like a new one since this one is a dude”

Helpful Report

Posted 3 months ago

“This review is mainly about the Samsung Phones and support at T-mobile! I’m extremely disappointed with my experience at T-Mobile. I purchased a new Samsung phone and accessories from the Miami Lakes, FL store for over $1,100 for my mother because her previous phone was having issues. Unfortunately, this is now the second time T-Mobile has sold me a defective Samsung device. What’s even worse has been the lack of support afterward. My elderly mother has had to go back to the Miami Lakes store FIVE times trying to get help. While Norland and Luis were kind and tried their best to help reset the phone, the problem returned as soon as she got home. Other employees were unfortunately not knowledgeable or helpful at all. I’ve also spent hours calling 611 and speaking to multiple representatives, including Whitney and Phil, with no real resolution. Despite paying for protection coverage on the phone, no one seems willing to stand behind the product or properly help us. I’ve been a loyal T-Mobile customer for 11 years, but this experience has made me feel like loyalty means nothing. It honestly feels like new customers get treated better than long-term ones. The most upsetting part is that this has caused unnecessary stress and inconvenience for my 87-year-old mother, who should not have to keep returning to the store over and over for a brand-new phone that never worked properly from the start. Very disappointed in both the product and the customer service experience.”

Helpful Report

Posted 3 months ago

“Avoid buying a Samsung smartphone. I recently encountered a manufacturing defect on my S25 FE mobile. I sent many emails to Samsung and shared photos and videos, but Samsung doesn't want to listen to anything from their customers. Samsung only focuses on sales, not after-sales service. For Android users, we have many options, and they can provide us with better products for less money.”

Helpful Report

Posted 3 months ago

“The Oled Tv was defective. The replacement did not arrive on the day it was scheduled despite the fact that I had confirmed in the morning. No communication from the company about the delay. Not sure when I will receive the replacement. Not reliable company. Never buy Samsung”

Helpful Report

Posted 3 months ago

“Samsung should be ashamed of how they have treated this elderly family. A Samsung range was purchased brand new in June 2025 and completely stopped working by December 2025 — only six months later. Since then, this family has spent months speaking with multiple Samsung agents and supervisors trying to get help, only to receive excuses, delays, and no resolution. They paid cash for this appliance, followed every instruction Samsung requested, and still do not have a working oven as of today. Management was supposedly going to call them back, but they are still waiting and have heard nothing. After months without a working range, Samsung finally agreed to repair it — but only if this elderly family pays additional money out of pocket. That is absolutely unacceptable. No family, especially elderly customers living on fixed incomes, should be treated this way after purchasing what should have been a reliable appliance. Samsung has shown a complete lack of accountability, customer care, and urgency in resolving this issue. This experience has been frustrating, exhausting, and deeply disappointing. I would strongly caution anyone considering Samsung appliances to think carefully before purchasing based on this experience.”

Helpful Report

Posted 3 months ago

“Samsung have a known error on their checkout system that makes customers believe that the order hasn't gone through. I made the order again, as no money had been taken out of my account, and what do I see 5 minutes later? Two lots of $863.88 taken out! Not to worry, you might think. Just contact Samsung and get one order cancelled, right? Wrong. They refuse to cancel orders! Even when I showed them evidence of the error (thank goodness I took a screenshot of it). They said I will be having two phones delivered and that's that. So now the onus is on me to return one phone. I spoke to three people, all as useless as each other. I demanded to speak to a manager in Australia. They refused to put me through to someone higher. In the meantime, I barely have any money left now. This won't be resolved for weeks. I am in tears as I am terrified that if an emergency happens, I have no way to pay. I am also scared that if I return one phone, they won't honour the return. If they are treating me this way now, who is to say they will accept the return? I have had to get Latitude, ACCC, and the state consumer affairs involved. If this were a smaller company, it would be called a scam. This seems like a "socially acceptable" scam from a large company. Samsung really hate their customers!”

Helpful Report

Posted 3 months ago

“No response from Samsung on my robot machine. Issue have been drag and drag for 4weeks. Initially said it will take 1week for the repair to be done. Irresponsible brand, the customer service have been throwing the responsibility around. Zero communication within the company.”

Helpful Report

Posted 4 months ago

“Shameless management of samsung real fraudsters service centre good for nothing misbehaving with customers from 10 days ticket is open no ethics to operate I will not recommend any one to purchase any samsung product”

Helpful Report

Posted 4 months ago

“tried to return a product i had ordered, but, conveniently, there is no such option. the 'instructions' tell you what to do (select an option next to the product etc) but this 'option' is not displayed. the 'webchat' does not work and neither does any other way of getting in touch with them. so if you need any help or support, forget it. unacceptable, considering their prices and name”

Helpful Report

Posted 4 months ago

“Bought a 85' Frame TV, directly from Samsung, for over £3000 and it has become unusable due to a faulty remote control. There are countless reports elsewhere online of similar faults. TV is now out of warranty (components are treated as an exclusion) and the remote seems to be a consumable at £50+. I was told that 'lots' of customers bought a new remote and had 'no problems', and all I need to do is 'buy another remote because they are very reliable' - explain how this makes sense. Not good enough for the price of the TV and with a 'leading' brand. I feel this is a problem that competitor brand would resolve with a replacement remote to retain customers. Disappointed with the inflexibility given the TV is 18 month old. Very poor aftercare when delivering a known faulty product component.”

Helpful Report

Posted 5 months ago

“I bought a Bespoke dryer and washing machine after 1 year the washing machine drum is loose and the dryer makes noise like it's 20 years old!”

Helpful Report

Posted 5 months ago

“We’ve had a $3300 OLED tv for less than 13 months and only on the wall for 9 stop working and Samsung wouldn’t do anything about it! We bought 7 TV’s that day and appliances of Samsung’s and we will never buy a product again!!!!”

Helpful Report

Posted 5 months ago

“Samsung have put me off using them in the future. Putting up deals to trigger FOMO but then as soon as they end, putting up better deals straight after, likely not long after your phone arrives. Then the customer service is incredibly rude, dismissive, will try to sell you things, even the thing you are calling about and hang up on you. I could recommend the S26 Ultra, but I can no longer recommend Samsung, they seem to have gone massively downhill and put all their resources into on-boarding new sales with no care once you have purchased. This is proven by their change to a 20% deduction on the product if you've pretty much turned it on as more ways to stop you being able to deal with their constant increasing discounts, as they know people would just keep returning as every other day they sweeten their promotions to get as many sales as possible”

Helpful Report

Posted 5 months ago

“""”

Samsung 1 star review on 20th March 2026

Helpful Report

Posted 5 months ago

Samsung is rated 1.3 based on 4,614 reviews