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Samsung Reviews

1.2 Rating 4,713 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,713 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Very Very Bad experience… Worst Customer care .. I purchase washing machine from their Samsung shop site . defective product received. 20 Day passed for replacing request , but product not received. Nobody’s have update . Please never purchase from Samsung product especially from Samsung app .
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Posted 1 month ago
Worst customer service .fake assurance for the mobile.Samsung ultra s24.before buying i told if we put Samsung care plus .they will acccidental,damage.but fake response from customer care.aswell proovika mobile show room
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Posted 1 month ago
I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Paradigm Recovery Firm which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.
Samsung 1 star review on 4th November 2025
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Posted 1 month ago
I need a magnifying glass to read the battery indicator on my new flip phone. Can font be increased?
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Posted 1 month ago
Truly authentic, trustworthy, and a real lifesaver!
Samsung 1 star review on 3rd November 2025
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Posted 1 month ago
Hi sanjeev kumar (CEO) We have bought most expensive fridge of yours and our experience has been pathetic as our experience of Samsung fridge not working on day one You have to take this on priority Mr sanjeev with our service or change the product for us..THE DAY using and fridge is not cooling Kindly change with new one as first day has been pathetic with this product I would like CEO of Samsung to visit himself to understand the issue and solve the matter
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Posted 1 month ago
£1000 0led monitor two weeks old and the joystick at the back has broken and they are saying not covered. I'd expect the joystick that controls the menu and powering on of the monitor to last a little longer than two weeks!!!!!Google this as it is cleary a fault in their products with other samsung monitors too. I will pursue this via my credit card company as not prepered to let this go!. I will never buy directly from them again. YOU HAVE BEEN WARNED!!!!!!!!!!
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Posted 1 month ago
Samsung - What a load of rubbish - Never purchase anything from them again. I brought their most expensive washing machine thinking it would be well built and last for a long time. Under 6 months and its broken, they will not replace it and the repair engineers keep on replacing the same parts which do not fix the issue at all. They Sales support people are EXTREMELY rude and you can hear from their voices that they dont care from as soon as they answer the call. I will never touch Samsung again !!!!! --27th October-- It has now been repaired twice and they has also damaged the washing machine with dents and scratches and also broken something else inside so when you open the door you now get a rattling noise. They still will not replace it and want to book another repair and I dont know if they will repair the damage on this less than 6 months old washing machine. They are so bad I wish I could make people believe in what a say and buy from a company that will have a warranty that is actually a warranty instead of a lie.
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Posted 1 month ago
Guys let me tell that Samsung online shopping is biggest scam and its a mental harassment for anyone who opted for this. Until the time you buy the product, they will be very helpful, but as soon as you pay the money, now starts your mental torcher. They will start behaving like who are you and they don't know anything about the delivery of the product. According to their call center representative hey don't have any access to solve your problem. They won't respond to your mail, no communication over phone. No one will tell you who and when your product will get delivered. I am facing this problem since last one week for my purchase of Samsung washing machine. I can only alert you with my experience. Choice is yours.
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Posted 1 month ago
Combined Review – Barclays Likewise, O2, and Samsung UK > I’ve been completely failed by Barclays Likewise Tech Insurance, O2, and Samsung UK. I bought my Samsung Galaxy Watch Ultra LTE 47mm Titanium Grey 32GB from O2 and took out Barclays Likewise Tech Insurance to protect it. I paid my insurance for months, and when my watch was stolen, I filed a claim — only to have it rejected because my proof of purchase didn’t show a “serial number,” only the IMEI number. I contacted O2, who confirmed that the IMEI number is the serial identifier for this watch, and that’s all they can provide. Samsung UK refused to help because I didn’t buy directly from them, even though they easily could have confirmed that the IMEI belongs to one of their devices. Meanwhile, Barclays Likewise refused to accept the IMEI as proof, leaving me stuck in a loop between all three companies — each pointing fingers, none taking responsibility. I’ve now lost £600 for the watch and over £250 in insurance payments, and I still have no resolution. This entire experience has been frustrating, unfair, and completely avoidable. I did everything right — paid for insurance, kept my proof of purchase, and followed every step of the process — yet when it came time to claim, all three companies turned their backs. If you’re thinking about insuring your tech with Barclays Likewise or buying through O2, please think twice. When you actually need help, you’ll discover how easily they can leave you stranded.
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Posted 1 month ago
No one answers the telephone in the Liverpool store and so one has to attend in person. The chat line couldn’t sort out my problem and couldn’t book me an appointment in the store. The form that one has to complete in order to get an appt asks questions that we cannot answer and it took repeated attempts to book an appt in store. To be fair once in store and with the correct documentation the engineer did sort out my phone.
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Posted 1 month ago
DO NOT BUY SAMSUNG APPLIANCES we have a faulty oven. It’s still within the 2 year warranty. It has never functioned properly. Has about 4 faults. 2 faults have been repaired by a technician but it is still not able to cook properly. Temperature totally uneven. I can’t bake a tray of cakes as those on the edge burn and in the middle they’re barely cooked. Samsung don’t seem to be interested and just want to keep fixing it even though it is not fit for purpose as can’t even do what it is advertised ie cook or even reach temperature. Customer services just read from a script as do the complaints department. I think they just want to wear you down until you give up and buy elsewhere. The most awful experience I’ve ever had. I will never buy anything from Samsung again
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Posted 1 month ago
Do NOT buy appliances from Samsung...they are absolute garbage no matter how nice they make them look. I bought a range only 2 years ago for $1200, the cooktop has cracked and Samsung has no replacement parts available. I'm told I can make a special order and pay up front, then kindly wait for overseas delivery for MONTHS, plus the parts and repairs will cost over half of what I already paid for the range. Needless to say, I've already had to go out and buy another range (obviously not Samsung)!
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Posted 1 month ago
Extreme disappointment regarding the poor service and negligence by Samsung’s authorized service partner Mass Service Solutions in handling my refrigerator issue. The technician who visited my home refilled gas and charged ₹3,400, during the service, he damaged the refrigerator door, all food items inside were spoiled during the ongoing festival time, I immediately contacted your Customer Care, but they offered no help beyond repeating scripted responses. This experience is unacceptable from a reputed brand like Samsung. Still getting no response/resolution from Samsung. Your services are pathetic.
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Posted 1 month ago
Mijn telefoon is nu al drie keer ter reparatie geweest en ik ben zeer ontevreden. Ik heb spijt dat ik geen iPhone heb gekozen. De Samsung S24 wordt zo heet dat ik hem bijna niet kan gebruiken, zelfs als er geen apps actief zijn en ik slaap. Als de batterij nog 25% is voor het slapen, valt hij midden in de nacht al uit. Mijn vorige telefoon, de Samsung S10, heb ik vier jaar zonder problemen gebruikt. Die batterij hield het veel langer vol en werd nooit zo heet als deze. Deze S24 is echt een teleurstelling in vergelijking met mijn oude S10. Ik hoop dat Samsung met een oplossing komt, want op dit moment raad ik deze telefoon niet aan.
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Posted 1 month ago
They are highly concerned about the plight of their client.
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Posted 1 month ago
They are highly concerned about the plight of their client.
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Posted 1 month ago
They are very attentive, and deliver a positive result.
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Posted 1 month ago
Agent Jennifer has horrible customer service. She doesn't listen to me and just wants to hang up. Doesn't try fixing the issue and just hangs up. Samsung needs to better train their employees.
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Posted 1 month ago
I bought a Samsung dishwasher last year in September. In April, I started having drainage problems. After numerous times of contacting Customer Service, their company for handling repairs was Service Quick. They were absolutely the worst. The repairman said he fixed it and left without mounting the dishwasher back in place. Not only did he not fix the problem, but when I opened the door, the whole unit fell forward. I will never buy a Samsung product again!
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Posted 2 months ago
Samsung is rated 1.2 based on 4,713 reviews