Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,661 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 30th September 2025

Anonymous

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My samsung tv remote does whatever it wants quite often even with new batteries. Cheap and flimsy too. My phone is not much better. Monthly updates and now my home screen has some stupid videos on the bottom of my screen in hopes of catching my interest..nope. No more Samsung products for me.”

Helpful Report

Posted 1 month ago

“I called the customer care person about the problem regarding tv screen ,Tv which was purchased just one and half month ago ,she was responding very rudely that the issue will be solved and simply saying u just wait for the technician,how can a newly bought Tvmc will have such issues this much early,we trusted on the brand and bought it but now we feel we should not trust this brand,not even a single apology for the issue”

Helpful Report

Posted 1 month ago

“Samsung UK sold us an integrated keyboard and tablet case in September 2024. It has failed due its poor quality, despite only being used for its advertised purposes. Although they have a legal responsibility to replace it, under the Consumer Rights Act 2015, they have refused to do so. I won't buy from them again and would recommend that others think twice before doing so.”

Helpful Report

Posted 1 month ago

“Im writing to formally raise a complaint regarding a Samsung Fold 7 device I purchased on 27th August 2025. By 8th September, the internal screen stopped functioning. Since then, I have visited your authorized service centres multiple times without any resolution or clear communication. I have now been informed that the product will not be replaced, and only the screen will be repaired — despite the device being under warranty and the issue arising so early after purchase. This is highly disappointing for a premium product, and I feel misled.”

Helpful Report

Posted 1 month ago

“Extremely Disappointed with the phone and service Received a Samsung Galaxy S25+ as a gift (purchased on 01/07/25 ) and didn’t begin using it until about three weeks later. Once I opened it, I transferred my data over but didn’t have time to use the phone immediately due to work. The very next day, I turned it on, and it prompted me for a software update. I clicked “Update,” and that’s where the problems began — the phone restarted and got stuck in a boot loop. I looked online and tried everything: factory reset, troubleshooting tips — nothing worked. I eventually contacted Samsung, which was a long and frustrating process in itself. I sent the phone to their service centre, and after several days, they called back saying the issue was related to "account activation" and that it was fixed. Fast forward three weeks: another update appeared. I clicked it, and once again the phone entered a boot loop. I had to go through the entire process again — contacting Samsung, sending the phone to the service centre on 21/07/25. On 28/07/25, I followed up and was told it was a motherboard issue this time. They repaired it and sent it back. Here are the main issues: • I’ve wasted at least a full day dealing with Samsung support, the service centre, and repeatedly transferring my data between phones. • I’ve lost two full weeks of using a brand new phone — one week for each repair. • I was never offered a replacement device, extended warranty, or even any form of compensation for the inconvenience. • I feel like I didn’t buy a new phone — I bought a faulty product that has already required two repairs within the first month. Should have bought a refurbished phone or something else with a much cheaper price This experience has been incredibly frustrating and disappointing. I expected much better from a premium brand like Samsung. I’m now left wondering if this phone will fail again with the next update.”

Helpful Report

Posted 1 month ago

“Will never buy a Samsung product again. Spent $1,600 on a new fridge at a Mom and Pop type store, and it only worked for a week and a half and quit working. The company didn't want to come good for the factory warranty. Don't recommend this company for appliances.”

Helpful Report

Posted 1 month ago

“Order placed Aug 17th with scheduled delivery Aug 19th between 8am-12pm • Aug 19th, delivery no show, now call. Called the delivery company just before noon to tell them I had to leave for work. Was told I would be rescheduled for the next day. • Aug 21st, no delivery. Contacted the delivery company and was told that the truck did not return to the depot until that morning so it could not be rescheduled for same day. o Called delivery company several times with no resolution to the issue. After waiting on hold several times for 30+ minutes, was not able to talk to anyone who was able to do anything or provide any answer. o Was told that it would now be Aug 26th delivery. o Called Samsung and spoke to an agent who was also not able to do anything, but did tell me that on their end they see a Aug 22nd delivery date and I should expect it that day. Some how they see 8/22 but RXO is saying 8/26 o Was told she would escalate to the investigation team. o I asked what to do if/when the delivery did not happen on the 22nd. Was told to call back. • To no surprise, Aug 22nd came and went with no delivery • Aug 26th delivery - was told that the window is 9am-7pm. o Called Aug 26th in the afternoon to get information, was told no one showed up to work that day and they were unable to deliver my dishwasher. Aug 27th - was told that the new delivery would be Aug 28th. I have no confidence that this will ever happen. *update Aug 27th- delivery delayed again - no delivery team available to deliver Aug 28th. This is ridiculous. Samsung contracts through RXO logistics and it has been an awful experience. No answers, no information, just passed from one call center rep to another.”

Helpful Report

Posted 1 month ago

“Too bad for servicing”

Helpful Report

Posted 1 month ago

“Like many others I would leave a zero star review if I could. I’m still in the process of trying to get a refund or repair for my under warranty Samsung dryer. Their customer service is absolutely horrible. They will hang up on you lie to you and laugh at you. At this point I think they mess with you on purpose. They claim to call you when they haven’t. They don’t return voicemails. They’ve restarted in my repair ticket four different times. They basically run you around in circles with zero results.”

Helpful Report

Posted 1 month ago

“Awful experience with Samsung and their approved repairers. After paying a premium for home visit under warranty my phone is still not sorted after 2nd visit. Now it has been rebooked for repair which has been cancelled at 15 minutes before closing time and moved to 10 days later. Phone is under warranty!! Tried to call Samsung and eventually got through to someone who cut me off. Then rang again and got through to someone who didn't speak at all. Absolutely shocking customer service. Used their approved repairers which is the only option who are likewize repair for the convenience. Never again and won't be buying Samsung products.”

Helpful Report

Posted 1 month ago

“I bought an 11kg Samsung washing machine because the manual stated that it could wash all types of bedding, with a maximum load of 2kg. However, the machine is unable to wash a single duvet weighing 1.8kg. Samsung refuses to issue a refund, claiming that a third-party company advised them that duvets should not be washed in the machine. Samsung does not rely on its own manual or technical specifications, but instead trusts the opinion of this third party. I strongly advise against buying Samsung appliances, as their manuals are unreliable and they do not take responsibility for the consequences.”

Helpful Report

Posted 1 month ago

“Samsung sent a damaged Frame. It was delivered late and broken. When I tried to exchange it they sent me to 3 people and in one hour would not resolve it because it was past the return window of 5 days. 5 days????? Will never buy again.”

Helpful Report

Posted 1 month ago

“I had several calls to customer service which keeps advising either chat or filling the form repeatedly asking same information through different agents and not being able to help or re-imburse the service they've recommended for a unit (microwave unit) under the warranty (purchased in June and installed in July 2025, just 2 months old) - a terrible service and support. I certainly do not recommend purchasing any Samsung products moving forward.”

Helpful Report

Posted 1 month ago

“Terrible experience with Samsung. The customer service was completely incompetent and disorganized. We will never buy a Samsung product ever again.”

Helpful Report

Posted 1 month ago

“Bought a TV 1.5 yrs ago — motherboard already dead 💀 ₹8k repair & only 1 yr warranty. My Sony lasted 12 yrs with ZERO issues. Never buying Samsung again! #RightToRepair #ConsumerRights”

Helpful Report

Posted 1 month ago

“Worst TV ever! My Samsung UHD display has failed multiple times, and even after paying for repairs the problem keeps coming back. Cheap quality, pathetic service, and zero accountability. Total waste of money — DO NOT BUY!”

Helpful Report

Posted 1 month ago

“Wow, I purchased a tablet that said would be compatible with my work applications, websites etc.. I get it try to set it all up and it's not what I need for work. Now they won't let me return it, it's only been 3 days since order. How is this acceptable. There was nothing I see said I couldn't return once opened. I have used it for 5 mins. Customer service won't do nothing. What a horrible company. I give -200 for this company”

Helpful Report

Posted 1 month ago

“Samsung promised to deliver my Samsung galaxy s25 ultra phone on 11th August but I did not get my phone yet and they are not having any answer about delivery date. I am feeling cheated.”

Helpful Report

Posted 1 month ago

“You will not recieve what you order when promised.”

Helpful Report

Posted 1 month ago

“Many times all my pictures got deleted. At least three times Sent on a wild goose chase trying to fix a phone that supposedly was in warranty”

Helpful Report

Posted 1 month ago

Samsung is rated 1.2 based on 4,661 reviews