I wasted $1600 on a defective TV with no support. I purchased a brand new Samsung TV, and what I received was completely unacceptable. There was a spider trapped inside the screen and visible screen damage along the bottom edge. This is not a minor issue. I received a defective product right out of the box. To make matters worse, Samsung's customer support has been beyond disappointing. Despite being well within the 30-day window, I was told the TV would not be replaced. Instead, I was instructed to hire a pest control service to fumigate the TV, which I did at my own expense and yet the spider is still inside. The pest control company informed me that the only way to remove the spider is by taking the TV apart, which only a Samsung technician is authorized to do. When I relayed this to Samsung, they refused to take responsibility, claiming the issue is not covered under warranty. How is a trapped spider and visible screen damage on a brand new TV not considered a manufacturing or shipping defect?? This is a blatant failure of quality control and customer service. I spent $1600 on a product that is now unusable, and Samsung has made it clear they will do nothing to resolve it. I will be pursuing legal action, and I strongly advise anyone considering any Samsung products to think twice. If this is how they treat customers who receive damaged products, I can't imagine how they handle long-term support. Avoid Samsung at all costs!