At the time of purchase, the product was advertised with a 5-year promotional warranty, which was a key reason for my decision to buy. This warranty was shown clearly before applying the Blue Light discount code, and at no point during checkout, payment, or confirmation was I informed that using this discount would remove or alter the warranty. However, when I checked my Samsung Members account on 18th July, I discovered that the TV only had a 12-month warranty registered. I immediately contacted your customer support team, who told me the matter would be escalated and I would receive a response within 48 hours. I received no such response. I contacted Samsung again on 23rd July, spending over 1 hour 27 minutes on the phone, only to be told that nothing could be done and that discount codes void warranties — a condition that was never made clear at the time of purchase. I also emailed a formal complaint the same day, requesting that the matter be escalated and that I be issued either the full warranty or a refund if it could not be honoured. Since then, I’ve received conflicting advice from Samsung representatives. One agent said the 5-year warranty could be registered separately, which I did. I later received an email confirming that the warranty had been accepted. However, to this day, the warranty status has not changed on my account. When I asked again, I was told to resubmit my purchase details and the confirmation email, which made no sense given that Samsung had already confirmed approval. Most concerning, when I called again for clarity, I was told that no records existed of my previous calls or chats. After a long wait, another representative told me I could no longer return the item because the 30-day return period had expired — despite me clearly requesting a refund in writing on 23rd July, within the return window. The call was also made on that same day, which I can prove with attached phone records. Why This Is a Breach of Consumer Rights This experience reflects: Misleading advertising, under the Consumer Protection from Unfair Trading Regulations 2008 Breach of contract, under the Consumer Rights Act 2015 Failure to honour return rights, despite a clear written request within 30 days