Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a series 8000 50in smart Samsung TV in April 2021 (eight months ago). The picture screen went out in early December and we are still waiting on a replacement and service. It looks as though we will continue to wait u til after Xmas, maybe after New Year’s. The bad screen will evidently be sent back to Korea form refurbishment and then sold to suckers like us.”

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Posted 3 years ago

“Update to s21 has meant problems for my phone. Customer service response inadequate and now preparing to take court action.”

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Posted 3 years ago

“Your phones look very presentable but the quality leaves a lot to be desired. none of your phones have worked for more than a year. i wish they would have worked longer without problems”

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Posted 3 years ago

“I have the Samsung Galaxy 21 5 gig ultra. I was having a problem for 3 weeks since I've had this phone. My notifications were not popping up on the black screen. I called three different customer service people at Samsung and they all hung up on me at one point. They didn't know how to fix my issue so they hung up on me and never called me back. Two of these happened yesterday on August 4th 2021 and the first customer service professional hung up on me because they couldn't figure it out. The second one that I called 5 minutes later also hung up on me. I was not being rude I was being polite. Then the third person that I got after that I was pretty riled up and I'm surprised he didn't hang up on me because I was so angry. He went inside of my phone and I allowed that and he went to a bunch of settings and he actually fixed my problem. After calling Samsung four times I finally got somebody who helped me. His name was Domnie. God bless him for actually taking the time out and doing his job correctly. The reason I gave Samsung a2 is because everything that I buy is samsung. My TVs my last four phones and this is what I get. Thank you domini for not giving up and for actually doing your job. And doing it correctly. So that's the reason I am very very upset with your customer service. Out of four people that I called only one was willing to help me and not hang up on me. And we were not disconnected. They literally hung up on me. Because they're ignorant and they don't know what they're doing. You need to train your customer service people how to fix an issue with a cell phone. Thank you Domini very much.”

Helpful Report

Posted 3 years ago

“Design defect. Need 2 flat edge screwdrivers and 2 people to take out shelf and glass above vegetable /fruit bins for cleaning. Ridiculous!!! In fact the user manual does not even inform the user how to do this. A consumer figured out how to do it and posted a YouTube video. In the age of accessibility for all, why would Samsung dream up this really dumb idea. A refrigerator should be easy to clean and this is definitely not. Super disappointed.”

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Posted 3 years ago

“I am a big advocate of buying Samsung electronics that's all I have in my house I made the mistake and bought a Samsung refrigerator thinking I love Samsung why would I not start buying Samsung appliances and now I have it serviced probably about four times and every time the guy comes he tells me that I should just throw the refrigerator out I'm not impressed with the appliance end of Samsung my refrigerator freezes every month and I have to defrost it and take all my food outs and put it into coolers so it does not spoil I'm very sad to say that I will probably not going to buy another Samsung appliance in my life it was supposed to be a really nice refrigerator stainless steel with the bottom freezer on it and it takes a lot to defrost this thing out I've paid over $400 and watching the guys come and fix it so I can learn how to fix it myself I've done in a few times except when I do it I have to take everything out and leave the refrigerator sit for 3 days working defrost this is not cool I love Samsung until I own one of their appliances”

Helpful Report

Posted 4 years ago

“Hello, I purchased a 27 CF 4-DOOR FLEX SHOWCASE FD Model: RF28K9380SR from BestBuy on 9/5/2016. We rather enjoyed this refrigerator and its features/functions. Unfortunately, it stopped cooling altogether about 2 months ago now. The dedicated bottom left freezer and bottom right flex zone, which we had set to cool at 34 degrees, was 68 degrees Fahrenheit. The top both sides dedicated cooling were running 55 degrees instead of the 34 it was set to. I started by calling Samsung. Spent about 1.5 hours in a 20th-century type of experience i.e. was transferred several times incorrectly, highly fragmented departments with no one really able to assist. I finally got to someone who said they could help. They said they would find a repair company to fix it since it is a sealed system issue and under warranty. He set me up with a service company who called me 3 days later after confirming it sounded like a sealed system issue. This repair company called me 3 days later (no calling on the weekend) and asked me the details about the issue. After speaking for 30 minutes and being on hold was told that they don't do sealed system issues for Samsung and I had to call them back. Called Samsung back and received an empty apology followed by some attempt to be helpful. I say attempt as he said he was going to find me a repair company but after him attempting (had me on hold for him to do this function for about 3 minutes only). He came back and acted like he had been calling dozens of people for hours and became very pushy and said this isn't going to work as no one is answering and I'm just on hold forever. Really? I thought as I had already sunk hours into this process. I said politely, I was only on hold for 3 minutes so you called one of the many many companies you previously said we could pick/call to help? He said well I can call someone else I guess... He sounded horrified that I asked him to spend more than 5 minutes to help find a repair company. He came back about 3 minutes later then said, okay, this is how we are going to proceed. I'll have the back office continue this search for someone to fix your refrigerator and they will contact you in 24-48 hours. He left me no choice at this point as he said he would be disconnecting and already messaged the back office. I got a call 2 days later from the back office and missed the call. They left a VM with a number for me to call back, which was not a direct number. I was then transferred numerous times despite them asking for and me giving them my ticket number. They then asked me the same questions again, when did I buy this, where did I buy this, etc. This was all gathered and attached to the ticket from my original call. The back office person finally got to the part where they are supposed to help; however, she said that despite all their efforts, they were unable to find any repair company to fix a sealed system issue so I would have to find someone to fix it and follow a detailed process if I wanted to be reimbursed after finding someone to repair then paying for the repair myself. I gave them a hard time as now we have gone another 2 days without a refrigerator and was under the impression from the other guy that they had so many repair companies options in this city of 350k+ people I live in/near. They ended with if you want to get reimbursed, you need to find a repair person that is Samsung Certified. I was confused, I said wouldn't you have that list and wouldn't you have used that list yourself to find someone to fix my refrigerator already, you know the past 48 hours you supposedly spent trying to do such? I then asked if you couldn't find one from your list, how am I expected to do such in order as a condition to be reimbursed? She said yes but I should be able to find someone despite this... and that yes it is a requirement for reimbursement... I then spent hours calling trying to find someone to fix this sealed system issue. I could only find one company who said it would be 2 weeks to get someone out to our home to fix it but said the person would have all the parts, etc to fix. They of course showed up not prepared to do such but that is not Samsung's fault. Another week after this, I received a VM from Samsung saying they want to again help me fix my refrigerator and that they spoke with the repair company and to call them, again not at a direct number. I called them back and gave them my ticket# and they transferred me incorrectly twice before getting me to the correct place. I then spent 2 hours on the phone with them and they asked for all sorts of new information (detailed bill of sale with company logo on it among other things). After all of this they offered me some lowball prorated refund in an effort to get out of paying for the expensive repair of their product. What is worse is that they lied to me on the VM saying they wanted to help fix my refrigerator and said they had spoken to the repair company, all lies. They only wanted to tie me up for another 2 hours to try and say they are doing me a favor by offering me LESS money than I was quoted it would cost to repair. Yes, that is correct, big ol' Samsung mines their data, calls with lies of help and apologies, only in an effort to try and get out of a warranty agreement by offering a lowball prorated refund amount to save them from a much higher repair bill. I spent 15K on Samsung appliances and now just waiting for the shoe to drop on my chef's collection stove, dishwasher, etc. I have been loyal to Samsung on TVs, soundbars, appliances, you name it and now I will never use them again for anything and will just throw away any Samsung item I currently have that breaks as it isn't worth it. I highly recommend people find a more honest and reputable company to deal with and take this review to heart. If you want reliability, Samsung is not it. If you want someone who stands behind their product, look elsewhere. If you expect a company to treat you well, Samsung isn't capable of such.”

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Posted 4 years ago

“I have been using Samsung phone for years, but today I called them because I was a day late in using my $200 credit and they could not re-instate it. A lot of I'm sorry I wish I could but the system does not allow it etc etc etc. Now it will be Hello Apple.”

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Posted 4 years ago

“I was excited to have a Samsung TV hearing they were built. I had a TCL that I liked but it broke. I miss my TCL so much so much easier to use. The Samsung is a pain in the butt. The buttons are slow and it's hard to find anything. If you accidentally hit a button you have to go all the way through the process again. The free channels are just shows that okay over and over again. So I'd rather have a TCL that brakes then this. Sorry Samsung "keep it simple stupid"”

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Posted 4 years ago

“Bought a new dishwasher directly from samsung. Product is amazing but 4th party installers were the most unprofessional people I've ever had in my house. They made me feel like I was being robbed for cash when they kept demanding it and said they will follow me yo the store for it. The cash was for the extra work needed to finish install. When I refused to give them cash and said have samsung give me an invoice they started getting disrespectful and confrontational. This made me kick them out of my house and I then realize the level of screening that samsung does is non existent sending people like this into your home. After they left I then realized I had a error code on my dishwasher and it leanes out of its pocket when you open the door making the install just as bad as their customer service. If samsung could hire reputable installers I would give them 5 stars but based on this experience I had is why I only give 2. I am a big fan of their products from tvs to washing machines, fridges and now dishwashers. Please samsung do something to make sure your customers have a pleasant experience when they let strangers into their homes. Letting people into your home is a big deal to me and it should be to your company also.”

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Posted 4 years ago

“Terrible service Awful service”

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Posted 4 years ago

“Have bought two appliances from Samsung a drier a microwave both stop working after Two year I will never buy Samsung products again”

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Posted 4 years ago

“Don't buy the SAMSUNG S20 ULTRA! It is a beautiful phone with many capabilities except for... making phone calls! The software seems faulty. I'll be on a 30 minute phone call and have to callback 3x because it will distort my voice then the other person can't understand me at all. It is frustrating and terrible for business! Can't believe this phone can even be called a phone at this point. My boyfriend and his parents all have the same phone with the same issues. Loved the Note 8 and 9 but this phone is total garbage. Love that it has the SD card but at this point... I will not get the new S21 Ultra until I know they fix their phones! S9 has speakerphone issues too. So aggravated with Samsung! Also the customer service is the worst and I can't get any help.”

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Posted 4 years ago

“I bought the Samsung Galaxy s20 FE 5G phone from SAMSUNG. I called verizon 3 different times on hold for hours wondering why I don't have 5g service for a 5g phone. First they said change the sim card, then they said change the plan, now they're saying it's because SAMSUNG SOLD A DUAL SIM PHONE TO ME WHICH DOES NOT ALLOW 5G CONNECTIVITY. So yes, the phones cheaper here but you won't get 5g with your 5g compatible phone. When you shop at your network provider's store(Verizon for me) they will already have the proper sim card attachments for you to get what you paid for. So if you want 5G connectivity just order it from you carrier.”

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Posted 4 years ago

“This is unfortunately a catch all review of Samsung as a company. I used to be a STRONG Supporter of Samsung products for the last 12 years. Phones, TVs, Watches, appliances... i touted them all and converted many. However, the last 2 years i have had nothing but problems. The worst design of a fridge (2 service calls so far), 3 months of insane back & forth to fix a removeable flap on a phone, a lost watch in their terrible service centers, and now the unbearable updates to their phone apps where they dont even try to hide the fact each app is just an ad revenue stream and terrible to use. I am truly sad to say i can no longer support or buy another Samsung product until they pivot back to putting product quality and the customer experience first.”

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Posted 4 years ago

“I purchased the Crystal View 4K TV in August 2020. Within 2 months it broke. I had a new motherboard installed. 6 weeks later it broke again. I requested a new tv as time was needed off work for the engineer to call etc. A new TV was declined as it can be fixed. I don’t know if this is bad luck or a fault with these TV. I have always had a Samsung TV but I would not recommend this product.”

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Posted 4 years ago

“I always liked Samsung phones better than any other phone but I am finally thinking about getting a different brand. I ABSOLUTELY hate these Samsung updates!!!!! The changes it makes on my phone are getting worse. Who in this world is responsible for that?!?”

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Posted 4 years ago

“I ordered a chrome laptop for my wife today her college classes online, I ordered the laptop since OCT 1ST OF 2020, and its not NOVEMBER 11TH OF 2020, everyday they change the date. I called customer to cancel the order and there telling me "the order can not be canceled, if I don't want the product I have to return it when its delivered." I would NEVER AGAIN order anything from samsung due to this. There isn't any explanation of why my product hasn't arrived yet.”

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Posted 4 years ago

“I'm not saying Samsung is bad with this review I'm just trying to figure out, every year a new cellphone is released since the s8 it seems like most of the focus has been about the camera of the phone how many mega pixels, how much zoom the last time I looked the galaxy s9,10,and s20 were cellphones not just cameras why not work on sound quality, reception quality, call quality if I want a good camera I'll buy one,I just want a phone that has total quality.”

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Posted 4 years ago

“I recently upgraded to the S20 FE and traded in my S10+ Hoping to get a better battery usage but only to find out that its no different than the S10+ that I traded in. Battery does not last a whole day. I always charge it overnight to start off the day with a 100% charge but it doesn't even last 4 hrs. Even without using the phone and just letting it lay on my night table it will use 15%. I was also told that the S20 FE would have a slightly bigger and more efficient battery but I don't see that. I am very disappointed with this model and wouldn't have traded my S10+ for it. The only good thing is the 5G capability. There are features in my S10+ that was removed, like assigning a notification sound for text messages from different contacts, smart lock doesn't lock for trusted places do not work all the time. All in all this phone is no better than the S10+.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,573 reviews