Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,100 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,100 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Samsung 1 star review on 27th April 2024

Vijay Raj

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an Samsung Eco bubble 12 kg washing machine. Utter rubbish. Bought in June 2012 and had to have a new motor in March 2014. English customer service were very good, quick response from their approved engineers who were 100 miles away!! Here I am in June 2016 and the machine has a motor fault (3E) again. Also other problems showing up. The customer service is hopeless and is now in India. Giving operators English names does not mean they can speak or understand what I am saying and I certainly cannot understand what they are saying, until I ask to speak to a manager or complaints team. In this case they understand very well and tell me they do not have any contact numbers whatsoever. They are only a call centre. Luckily I have a valid 5 year warranty. However as these motors only seem to have a life of less than 2 years, when it breaks down in 2018 the warranty will be out of date. Yes, the motor has a 10 year warranty, but that does not include labour. Also if a motor is replaced the 10 year warranty runs as if the original motor is still fitted. A new motor does not automatically have the 10 year warranty. This is the most expensive washing machine I have ever bought and it is without doubt the worst washing machine I have ever bought. Since I bought this, Which has given this machine a do not buy rating. The only washing machine to receive this accolade!! The rating is more than justified. Beware. I do not know when somebody will call me back or come to see the machine.”

Helpful Report

Posted 7 years ago

“I had a problem with my phone - called in fo the repair service to be arranged. Made sure that the pick up adress for the phone will be my work place, while the return would be home adress. Called them 4 times about it, they always said that it wont be a problem, up untol when it was on it's way and suddenly they could not change the adress (UPS requires samsung and not the cutomer to make the changes, especially if it is a business adress that is on the parcel). Not only that - the adress was wrong! They cant get it to my work , I am not home to pick it up the next day.Their soultion - go pick it up from a depot... Which is in another city. I will be filing an official complaint for the amount of misinformation they have provided.”

Helpful Report

Posted 8 years ago

“26 March 2016 Have now been waiting 10 days for replacement charger for Tab 4 from Samsung. Seems that staff Very poorly trained as my replacement order has been already put through their System TWICE. Each time there was an agent clerical error. Third phone call has assured me that agent AND supervisor have double checked order and it IS Correct this time. I cant wait for the Easter holiday period to be over to see what, if anything, is delivered as promised on Thursday/Friday next week 31st March/1st April, OOPS I see I have put April 1 as expected date, Is this tempting fate???? Brian M”

Helpful Report

Posted 8 years ago

“Your software distribution process is unacceptable. The recent TV software release for my Samsung UE40JU6500 , caused my SMART TV features to become inoperable on Catch up TV options. There wasn't a problem before. I reported the problem to the support team & I was told it would be fixed in approx. 2 weeks, that was over a month ago. Professional software distribution organisations ensure adequate testing of software before it is released. Also they have a reversion plan to back out faulty new versions to restore previous stable versions. Reversion is normally quicker and easier than waiting for the next version being fixed. Traditional hardware companies need to get into the 21st century and adopt professional practices common elsewhere in IT.”

Helpful Report

Posted 8 years ago

“Bought a Samsung Wireless Audio Speaker - cost £399.95 on 2.7.15 from John Lewis - took it back today for a full refund. Had loads of trouble trying to set it up (even though the Samsung guy in the store said 'dead easy'), kept dropping out, had to keep resetting it - lost about 6/7 hours of my life messing with the thing. Emailed Samsung but am still waiting for a reply - very poor customer service!!”

Helpful Report

Posted 8 years ago

Samsung is rated 1.2 based on 4,100 reviews