My Galaxy S5 was still under warranty but was having a host of issues such as battery getting VERY hot, freezing and connection to bluetooth issues along with batter being slow to charge and fast to drain. Contacted Samsung who said they would arrange for the phone to be collected and it would be away for 10 days, not great as I would be without my phone for 10 days but hey ho it was going to get fixed. My partner waiting at home all day for the courier to come and collect my phone but no courier came. Contacted Samsung who looked into it and came back saying the original agent hadnt completed the order properly so had to do it all over again and this time my phone was collected. I tracked the phone online while it made its journey and then through its repair process. All seemed to be going well until I checked online and it said the status was "waiting on customer confimation". I contacted Samsung who to their credit got onto it straight away, they then said the engineering company they use was looking to speak to me about the issues with the phone and put me through to them. I was on hold for a lifetime listening to the same song repeating over and over. When I finally got through to them they showed about as much interest in me as the brown stuff that my dog likes to place all over my local park does. They said they could find no fault and the phone would be returned unrepaired. I tried explaining to them further about the issues but the guy just wasnt interested and sounded like I had just disturbed him from a power nap. He said they had ran diagnostic checks ect.... and nothing was found so there was nothing else they could do. Discouraged I gave up and received my phone back (minus its screen protector and with some cosmetic damage to the paintwork round the edges) 2 days later. Having been a fan of samsung phones this experience has left me with a bad taste when it comes to samsung support. I have to say samsung were actually quite good, their agents seemed friendly and helpful even if their technological skills were a little lacking, they did call me back straight away when I asked so that I didnt incur costs on my friends landline. They also seemed to be interested in dealing with my issues and apart from the error in the first pick up arrangements I was quite happy with their customer service. The company they use to carry out their repairs however as seriously letting them down big time, this company wouldnt know customer service if it bit them on the backside, extremely shocking service with uninterested agents who seem to either think customers are technological hypochondriacs that hallucinate all these issues or just cant be bothered doing what they are paid for, carrying out repairs. MY other half just got herself a brand new S7 edge which has developed a dead pixel on the screen, I'm dreading the process of repair we will have to go through for her. How can a company of this size be soooo neglectful of their customers is beyond me, they really need to get it together!