I have an Samsung Eco bubble 12 kg washing machine. Utter rubbish. Bought in June 2012 and had to have a new motor in March 2014. English customer service were very good, quick response from their approved engineers who were 100 miles away!! Here I am in June 2016 and the machine has a motor fault (3E) again. Also other problems showing up. The customer service is hopeless and is now in India. Giving operators English names does not mean they can speak or understand what I am saying and I certainly cannot understand what they are saying, until I ask to speak to a manager or complaints team. In this case they understand very well and tell me they do not have any contact numbers whatsoever. They are only a call centre. Luckily I have a valid 5 year warranty. However as these motors only seem to have a life of less than 2 years, when it breaks down in 2018 the warranty will be out of date. Yes, the motor has a 10 year warranty, but that does not include labour. Also if a motor is replaced the 10 year warranty runs as if the original motor is still fitted. A new motor does not automatically have the 10 year warranty. This is the most expensive washing machine I have ever bought and it is without doubt the worst washing machine I have ever bought. Since I bought this, Which has given this machine a do not buy rating. The only washing machine to receive this accolade!! The rating is more than justified. Beware. I do not know when somebody will call me back or come to see the machine.