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Samsung Reviews

1.2 Rating 4,100 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,100 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 1st May 2024

Samsung 1 star review on 1st May 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

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Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dual sim is not being registered. Does not show sim manager in connections area. Contacted online support, beat around the bush for nearly ONE HOUR only to discuss the size and fixing of sim card,even though whole issue was explained in first instance.”

Posted 1 year ago

“I bought the Samsung Z Fold 3 to use as my business phone. I have used the Note series for years (i owned every 1) and have been very happy. This experience has been a nightmare. First the front screen stopped working after having the phone just 2 months. So I had to go through hoops to get repaired. Then at just 6 months with the phone, half of the inside screen stopped working and there was a black line on the crease in the middle. That line grew thicker each time I opened the phone. There was NO physical or water damage to the phone and I have had protective shields on it since day 1. Samsung ended uo repairing the inside screen due to the fact that it was and still is under warranty, but not easily. After 4 lengthy calls to At&t Assurion and Samsung over a week's time. I had to drive 2 and a half hours one way to the nearest Samsung Store, wait and hour just to get checked in and was quoted $579.00 for the repair! I argued that the phone was under warranty AND I have had insurance since day one. The Representative inspected the phone and clearly saw no physical damage, while explaining to me that I should have done more research on the phone before buying it. Also stating that this phone would not have been his choice. He found a surface scratch the size and width of a small eyelash abd said that the repair would not be covered under warranty because that could have been the cause. ARE YOU SERIOUS?!?! I had to leave the phone for 2 days. Then drive back put there another 5 hour trip. Ultimately they repaired it but the process was excruciating and extremely inconvenient!!!!!”

Posted 1 year ago

“Camera stopped working on the s21 after only a little over a year. My son is deaf & functions on a phone, especially the camera, are extremely vital to him. Camera cannot be fixed so the only option is to buy a new phone but it will definitely not be another Samsung.”

Posted 1 year ago

“This is the second and last Samsung watch that I purchased. Both watches fall apart just after a little over a year. I received this watch as a gift for Christmas in 2021. As you can see from the attached video the plastic seal around the watch face is coming off. This watch works great, it's a shame that the product doesn't last.”

Posted 2 years ago

“Purchased smart tv with Samsung sound bar 2 years ago. The picture is very good. Internal TV speakers are small so the tone is not very good. Very easy to get setup and the remote and sound bar integration is good. The sound bar has plenty of volume, but getting the tone just right for separating the speakers from the background music on movies and tv programs has been challenging. Also, it is difficult to get the audio and video synced up on live streaming programs. The most recent problem is the synchronization of the TV clock with The Hulu TVGuide which began when we changed to a new internet service. The TV has chosen the Eastern time zone and we live in the Central time zone. Their support team couldn’t help me get it fixed. They recommended sending out a technician, but because it is a little out of warranty, that would be at my expense, so I declined. This seems like a software problem since all other functions work just fine. The telephone support tried for a couple of hours to get the time corrected but could not. It is a considerable annoyance, but not a real problem. I probably won’t buy Samsung again.”

Posted 2 years ago

“There was no option to redeem the 400 airmiles on the 2 s22s I just ordered. Spent 4 hours waiting for tech support. Spent another hour on chat with about 10-15 minutes between every response from the Rep. Told to cancel my order and reorder and the option would be there. Cancelled order...went through step by step and sent screenshots to the Rep to show that there was no option for airmiles. Told to keep going with the order step after step (each step took ten minutes due to the delayed responses). After another hour, ordered another phone and still no airmiles. The Rep then asked me for all of the same information he already had, as if he had no idea we were talking for well over an hour. Got frustrated, ended chat. Tried again later, but ordered from mg phone instead of the website and the airmiles option was there, so I contacted chat to cancel my other order and explain how I managed to fix it. Chat was unapologetic, didn't acknowledfe anything I said, and used the opportunity to instead try to sell me a charger and headphones for the new phone. Love Samsung products, but customer service is awful, and I had to spend a total of about 6-7 hours on tech support to resolve an issue related to a glitch in their ordering process, which I had to resolve the issue myself and then still contact support because there was no option to cancel the order myself online. Unhappy with the experience overall. Not a way to treat two loyal customers who are trying to pre-order your flagship devices.”

Posted 2 years ago

“I have a Samsung S20 FE 5G. I am tired of losing service over and over. I've had the same service now for a few years with a cheaper phone and I didn't have this problem.”

Posted 2 years ago

“We bought a 50” smart Samsung last spring. Early this December, after only eight months, the picture and sound went out. We waited almost a month for the repair. Next TV will be another brand.”

Posted 2 years ago

“We bought a series 8000 50in smart Samsung TV in April 2021 (eight months ago). The picture screen went out in early December and we are still waiting on a replacement and service. It looks as though we will continue to wait u til after Xmas, maybe after New Year’s. The bad screen will evidently be sent back to Korea form refurbishment and then sold to suckers like us.”

Posted 2 years ago

“Update to s21 has meant problems for my phone. Customer service response inadequate and now preparing to take court action.”

Posted 2 years ago

“Your phones look very presentable but the quality leaves a lot to be desired. none of your phones have worked for more than a year. i wish they would have worked longer without problems”

Posted 2 years ago

“I have the Samsung Galaxy 21 5 gig ultra. I was having a problem for 3 weeks since I've had this phone. My notifications were not popping up on the black screen. I called three different customer service people at Samsung and they all hung up on me at one point. They didn't know how to fix my issue so they hung up on me and never called me back. Two of these happened yesterday on August 4th 2021 and the first customer service professional hung up on me because they couldn't figure it out. The second one that I called 5 minutes later also hung up on me. I was not being rude I was being polite. Then the third person that I got after that I was pretty riled up and I'm surprised he didn't hang up on me because I was so angry. He went inside of my phone and I allowed that and he went to a bunch of settings and he actually fixed my problem. After calling Samsung four times I finally got somebody who helped me. His name was Domnie. God bless him for actually taking the time out and doing his job correctly. The reason I gave Samsung a2 is because everything that I buy is samsung. My TVs my last four phones and this is what I get. Thank you domini for not giving up and for actually doing your job. And doing it correctly. So that's the reason I am very very upset with your customer service. Out of four people that I called only one was willing to help me and not hang up on me. And we were not disconnected. They literally hung up on me. Because they're ignorant and they don't know what they're doing. You need to train your customer service people how to fix an issue with a cell phone. Thank you Domini very much.”

Posted 2 years ago

“Design defect. Need 2 flat edge screwdrivers and 2 people to take out shelf and glass above vegetable /fruit bins for cleaning. Ridiculous!!! In fact the user manual does not even inform the user how to do this. A consumer figured out how to do it and posted a YouTube video. In the age of accessibility for all, why would Samsung dream up this really dumb idea. A refrigerator should be easy to clean and this is definitely not. Super disappointed.”

Posted 2 years ago

“I am a big advocate of buying Samsung electronics that's all I have in my house I made the mistake and bought a Samsung refrigerator thinking I love Samsung why would I not start buying Samsung appliances and now I have it serviced probably about four times and every time the guy comes he tells me that I should just throw the refrigerator out I'm not impressed with the appliance end of Samsung my refrigerator freezes every month and I have to defrost it and take all my food outs and put it into coolers so it does not spoil I'm very sad to say that I will probably not going to buy another Samsung appliance in my life it was supposed to be a really nice refrigerator stainless steel with the bottom freezer on it and it takes a lot to defrost this thing out I've paid over $400 and watching the guys come and fix it so I can learn how to fix it myself I've done in a few times except when I do it I have to take everything out and leave the refrigerator sit for 3 days working defrost this is not cool I love Samsung until I own one of their appliances”

Posted 2 years ago

“Hello, I purchased a 27 CF 4-DOOR FLEX SHOWCASE FD Model: RF28K9380SR from BestBuy on 9/5/2016. We rather enjoyed this refrigerator and its features/functions. Unfortunately, it stopped cooling altogether about 2 months ago now. The dedicated bottom left freezer and bottom right flex zone, which we had set to cool at 34 degrees, was 68 degrees Fahrenheit. The top both sides dedicated cooling were running 55 degrees instead of the 34 it was set to. I started by calling Samsung. Spent about 1.5 hours in a 20th-century type of experience i.e. was transferred several times incorrectly, highly fragmented departments with no one really able to assist. I finally got to someone who said they could help. They said they would find a repair company to fix it since it is a sealed system issue and under warranty. He set me up with a service company who called me 3 days later after confirming it sounded like a sealed system issue. This repair company called me 3 days later (no calling on the weekend) and asked me the details about the issue. After speaking for 30 minutes and being on hold was told that they don't do sealed system issues for Samsung and I had to call them back. Called Samsung back and received an empty apology followed by some attempt to be helpful. I say attempt as he said he was going to find me a repair company but after him attempting (had me on hold for him to do this function for about 3 minutes only). He came back and acted like he had been calling dozens of people for hours and became very pushy and said this isn't going to work as no one is answering and I'm just on hold forever. Really? I thought as I had already sunk hours into this process. I said politely, I was only on hold for 3 minutes so you called one of the many many companies you previously said we could pick/call to help? He said well I can call someone else I guess... He sounded horrified that I asked him to spend more than 5 minutes to help find a repair company. He came back about 3 minutes later then said, okay, this is how we are going to proceed. I'll have the back office continue this search for someone to fix your refrigerator and they will contact you in 24-48 hours. He left me no choice at this point as he said he would be disconnecting and already messaged the back office. I got a call 2 days later from the back office and missed the call. They left a VM with a number for me to call back, which was not a direct number. I was then transferred numerous times despite them asking for and me giving them my ticket number. They then asked me the same questions again, when did I buy this, where did I buy this, etc. This was all gathered and attached to the ticket from my original call. The back office person finally got to the part where they are supposed to help; however, she said that despite all their efforts, they were unable to find any repair company to fix a sealed system issue so I would have to find someone to fix it and follow a detailed process if I wanted to be reimbursed after finding someone to repair then paying for the repair myself. I gave them a hard time as now we have gone another 2 days without a refrigerator and was under the impression from the other guy that they had so many repair companies options in this city of 350k+ people I live in/near. They ended with if you want to get reimbursed, you need to find a repair person that is Samsung Certified. I was confused, I said wouldn't you have that list and wouldn't you have used that list yourself to find someone to fix my refrigerator already, you know the past 48 hours you supposedly spent trying to do such? I then asked if you couldn't find one from your list, how am I expected to do such in order as a condition to be reimbursed? She said yes but I should be able to find someone despite this... and that yes it is a requirement for reimbursement... I then spent hours calling trying to find someone to fix this sealed system issue. I could only find one company who said it would be 2 weeks to get someone out to our home to fix it but said the person would have all the parts, etc to fix. They of course showed up not prepared to do such but that is not Samsung's fault. Another week after this, I received a VM from Samsung saying they want to again help me fix my refrigerator and that they spoke with the repair company and to call them, again not at a direct number. I called them back and gave them my ticket# and they transferred me incorrectly twice before getting me to the correct place. I then spent 2 hours on the phone with them and they asked for all sorts of new information (detailed bill of sale with company logo on it among other things). After all of this they offered me some lowball prorated refund in an effort to get out of paying for the expensive repair of their product. What is worse is that they lied to me on the VM saying they wanted to help fix my refrigerator and said they had spoken to the repair company, all lies. They only wanted to tie me up for another 2 hours to try and say they are doing me a favor by offering me LESS money than I was quoted it would cost to repair. Yes, that is correct, big ol' Samsung mines their data, calls with lies of help and apologies, only in an effort to try and get out of a warranty agreement by offering a lowball prorated refund amount to save them from a much higher repair bill. I spent 15K on Samsung appliances and now just waiting for the shoe to drop on my chef's collection stove, dishwasher, etc. I have been loyal to Samsung on TVs, soundbars, appliances, you name it and now I will never use them again for anything and will just throw away any Samsung item I currently have that breaks as it isn't worth it. I highly recommend people find a more honest and reputable company to deal with and take this review to heart. If you want reliability, Samsung is not it. If you want someone who stands behind their product, look elsewhere. If you expect a company to treat you well, Samsung isn't capable of such.”

Posted 2 years ago

“I have been using Samsung phone for years, but today I called them because I was a day late in using my $200 credit and they could not re-instate it. A lot of I'm sorry I wish I could but the system does not allow it etc etc etc. Now it will be Hello Apple.”

Posted 3 years ago

“I was excited to have a Samsung TV hearing they were built. I had a TCL that I liked but it broke. I miss my TCL so much so much easier to use. The Samsung is a pain in the butt. The buttons are slow and it's hard to find anything. If you accidentally hit a button you have to go all the way through the process again. The free channels are just shows that okay over and over again. So I'd rather have a TCL that brakes then this. Sorry Samsung "keep it simple stupid"”

Posted 3 years ago

“Bought a new dishwasher directly from samsung. Product is amazing but 4th party installers were the most unprofessional people I've ever had in my house. They made me feel like I was being robbed for cash when they kept demanding it and said they will follow me yo the store for it. The cash was for the extra work needed to finish install. When I refused to give them cash and said have samsung give me an invoice they started getting disrespectful and confrontational. This made me kick them out of my house and I then realize the level of screening that samsung does is non existent sending people like this into your home. After they left I then realized I had a error code on my dishwasher and it leanes out of its pocket when you open the door making the install just as bad as their customer service. If samsung could hire reputable installers I would give them 5 stars but based on this experience I had is why I only give 2. I am a big fan of their products from tvs to washing machines, fridges and now dishwashers. Please samsung do something to make sure your customers have a pleasant experience when they let strangers into their homes. Letting people into your home is a big deal to me and it should be to your company also.”

Posted 3 years ago

“Terrible service Awful service”

Posted 3 years ago

“Have bought two appliances from Samsung a drier a microwave both stop working after Two year I will never buy Samsung products again”

Posted 3 years ago

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Samsung is rated 1.2 based on 4,100 reviews