Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Galaxy watch 5. It was on back order so I waited a couple weeks for it to ship. It finally ships but on the day it was supposed to arrive, it never did. I called FedEx and they said the package was empty. So I called Samsung and told them what FedEx said. Instead of offering to send me a new watch, they instead refunded me and told me to order the watch again. Ummm, what? This is not my fault what so ever and you're telling me I have to order a whole new watch instead of sending me a new one for the inconvenience?! I didn't want a refund, I wanted my watch! I've never had a bad customer experience with Samsung until now.”

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Posted 2 years ago

“Using the same port for audio ports as the charger is the most asinine thing I've ever seen. The port gets worn out quicker and I can't hook my phone to audio without it I disconnecting constantly and having to stop to reconnect my phone. I mean are they seriously being THAT obvious that they WANT your phone to mess up so you have to buy a new one? Well backfired this time. I've used Samsung for as long as I can remember but I'm done with this junk.”

Helpful Report

Posted 2 years ago

“We bought new phones thru ATT, my husband's is a Galaxy Flip 3. We have had to send it back for various repairs and overheating. The second time they sent us a new one. We would like to get a different phone since this model seems to be so problematic. We can't speak with a supervisor and was told we could trade in and pay more. Ridiculous since this isn't even paid for yet. Bad move Samsung, and we always buy Samsung. Very discoraged!!”

Helpful Report

Posted 2 years ago

“Bought a Samsung Refrigerator with ice maker and flex zone. The icemaker makes a mixture of cubes and crushed ice. When called customer service to have it fixed so that solid ice cubes come out, the rep asked "really?" in a mocking way. After asking to speak to a manager, the rep asking several times why, we finally got a service call set up. We got a technician out who was very friendly and had the ice maker replaced, but the same problem continued. To change between water and ice the buttons have to be pressed several times until it changes. In addition the drawer in the freezer does not pull out and go back smoothly. in fact, we had to readjust it several times, which was a pain. the technician told us that that is the way the drawer works. Overall the quality of the unit seems cheaply made. Really upsetting after having spent way over $2000 for the unit. Not even wanting to mention the attitude of the customer service rep.”

Helpful Report

Posted 2 years ago

“RETURNS AND REFUNDS...I bought a pair of Samsung Galaxy Buds+ Plus, and they began to affect my ears, causing them to itch, smell, and extreme discomfort. I started a claim and sent my earbuds back to Samsung for a refund(or an alternative product). From start to finally getting a refund to almost 10 MONTHS!! I called nearly a dozen times and customer service couldn't do anything until someone from corporate got in contact with me. Just an overall frustrating ordeal... Glad to get a refund but it should not have taken this long.”

Helpful Report

Posted 2 years ago

“I think the issue was honesty, I bought an AOS3 phone and my SIM card got stuck, so did everything they recommended, and when I sent in they said warranty was out of date even though phone was fresh out of box, maybe if they would have said I caused damage instead of out of date, i may have given an extra star. Just be honest. So ended up asking for phone back not fixed, they were going to charge twice price of my unused phone to fix. Me and family will hopefully not purchase a Samsung product again.”

Helpful Report

Posted 2 years ago

“On July 4, 2022, my new 85" HDTV glitched within 5 months. I began the exchange process on July 5th. Today is September 6, 2022; and I'm still waiting on the replacement tv. The contracted delivery company, out of Chattanooga TN, asked if Aug 24th, between 9am and 1pm, would be a good time. I don't leave work until 2:30pm; therefore, they claimed that it would be another week or two before they'd have a driver in East Central Mississippi. Last week, making week two, I've yet to hear from anyone to arrange a delivery date. They reply to the email, claim that they are booked up through Sept 9th, and say that they'll contact me during the week of the 12th. Today, September 6, 2022, makes 2 months and one day since this exchange process began. I think Samsung's replacement process, and their delivery company, is the worst with I've ever dealt. I probably could've ordered and recieved a television from Japan by now. Fortunately, here lately, I've been connected with representatives that I could actually understand. Before buying Samsung products, be sure to ensure that the dealer is a Samsung warranty affiliate that can make exchanges locally within the factory warranty period. If not, you'll be at the mercy of Samsung and a delivery company to execute the exchange, and be strong along for months waiting. This will probably be my last big ticket Samsung item.”

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Posted 2 years ago

“Galaxy phone locked T-Mobile at 660 Ala Moana Blvd no help, Hawaii Kai T-Mobile more helpful, gave proof of purchase and suggested Best buy tech support. Best buy wasn't the best, at best clueless. Finally got a sam Sung tech support that was able to get problem sorted.”

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Posted 2 years ago

“I call it my spamsung phone. More and more unsolicited adds keep showing up. 10 to 20 every day. Can't find a way to make it stop. If you enjoy deleting stuff then samsung is for you. I going to a iPhone next time.”

Helpful Report

Posted 2 years ago

“I had issues trying to unlock my phone because I didn't know my password. I spoke to someone and could not understand them. I ended up having to lock my phone and restoring it to the factory settings. Luckily, my photos and other things were backed up. Not entirely happy with Verizon because I had to contact Samsung. Both need to improve their customer service.”

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Posted 2 years ago

“Samsung Replaced icemaker multiple times and still having same issues. Apparently they do not know how to troubleshoot and correct the issue.”

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Posted 2 years ago

“They don't want to resolve issues with their own products, customer service wants to pass the buck to some one else”

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Posted 3 years ago

“dual sim is not being registered. Does not show sim manager in connections area. Contacted online support, beat around the bush for nearly ONE HOUR only to discuss the size and fixing of sim card,even though whole issue was explained in first instance.”

Helpful Report

Posted 3 years ago

“I bought the Samsung Z Fold 3 to use as my business phone. I have used the Note series for years (i owned every 1) and have been very happy. This experience has been a nightmare. First the front screen stopped working after having the phone just 2 months. So I had to go through hoops to get repaired. Then at just 6 months with the phone, half of the inside screen stopped working and there was a black line on the crease in the middle. That line grew thicker each time I opened the phone. There was NO physical or water damage to the phone and I have had protective shields on it since day 1. Samsung ended uo repairing the inside screen due to the fact that it was and still is under warranty, but not easily. After 4 lengthy calls to At&t Assurion and Samsung over a week's time. I had to drive 2 and a half hours one way to the nearest Samsung Store, wait and hour just to get checked in and was quoted $579.00 for the repair! I argued that the phone was under warranty AND I have had insurance since day one. The Representative inspected the phone and clearly saw no physical damage, while explaining to me that I should have done more research on the phone before buying it. Also stating that this phone would not have been his choice. He found a surface scratch the size and width of a small eyelash abd said that the repair would not be covered under warranty because that could have been the cause. ARE YOU SERIOUS?!?! I had to leave the phone for 2 days. Then drive back put there another 5 hour trip. Ultimately they repaired it but the process was excruciating and extremely inconvenient!!!!!”

Helpful Report

Posted 3 years ago

“Camera stopped working on the s21 after only a little over a year. My son is deaf & functions on a phone, especially the camera, are extremely vital to him. Camera cannot be fixed so the only option is to buy a new phone but it will definitely not be another Samsung.”

Helpful Report

Posted 3 years ago

“This is the second and last Samsung watch that I purchased. Both watches fall apart just after a little over a year. I received this watch as a gift for Christmas in 2021. As you can see from the attached video the plastic seal around the watch face is coming off. This watch works great, it's a shame that the product doesn't last.”

Helpful Report

Posted 3 years ago

“Purchased smart tv with Samsung sound bar 2 years ago. The picture is very good. Internal TV speakers are small so the tone is not very good. Very easy to get setup and the remote and sound bar integration is good. The sound bar has plenty of volume, but getting the tone just right for separating the speakers from the background music on movies and tv programs has been challenging. Also, it is difficult to get the audio and video synced up on live streaming programs. The most recent problem is the synchronization of the TV clock with The Hulu TVGuide which began when we changed to a new internet service. The TV has chosen the Eastern time zone and we live in the Central time zone. Their support team couldn’t help me get it fixed. They recommended sending out a technician, but because it is a little out of warranty, that would be at my expense, so I declined. This seems like a software problem since all other functions work just fine. The telephone support tried for a couple of hours to get the time corrected but could not. It is a considerable annoyance, but not a real problem. I probably won’t buy Samsung again.”

Helpful Report

Posted 3 years ago

“There was no option to redeem the 400 airmiles on the 2 s22s I just ordered. Spent 4 hours waiting for tech support. Spent another hour on chat with about 10-15 minutes between every response from the Rep. Told to cancel my order and reorder and the option would be there. Cancelled order...went through step by step and sent screenshots to the Rep to show that there was no option for airmiles. Told to keep going with the order step after step (each step took ten minutes due to the delayed responses). After another hour, ordered another phone and still no airmiles. The Rep then asked me for all of the same information he already had, as if he had no idea we were talking for well over an hour. Got frustrated, ended chat. Tried again later, but ordered from mg phone instead of the website and the airmiles option was there, so I contacted chat to cancel my other order and explain how I managed to fix it. Chat was unapologetic, didn't acknowledfe anything I said, and used the opportunity to instead try to sell me a charger and headphones for the new phone. Love Samsung products, but customer service is awful, and I had to spend a total of about 6-7 hours on tech support to resolve an issue related to a glitch in their ordering process, which I had to resolve the issue myself and then still contact support because there was no option to cancel the order myself online. Unhappy with the experience overall. Not a way to treat two loyal customers who are trying to pre-order your flagship devices.”

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Posted 3 years ago

“I have a Samsung S20 FE 5G. I am tired of losing service over and over. I've had the same service now for a few years with a cheaper phone and I didn't have this problem.”

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Posted 3 years ago

“We bought a 50” smart Samsung last spring. Early this December, after only eight months, the picture and sound went out. We waited almost a month for the repair. Next TV will be another brand.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,573 reviews