I ordered a Galaxy watch 5. It was on back order so I waited a couple weeks for it to ship. It finally ships but on the day it was supposed to arrive, it never did. I called FedEx and they said the package was empty. So I called Samsung and told them what FedEx said. Instead of offering to send me a new watch, they instead refunded me and told me to order the watch again. Ummm, what? This is not my fault what so ever and you're telling me I have to order a whole new watch instead of sending me a new one for the inconvenience?! I didn't want a refund, I wanted my watch! I've never had a bad customer experience with Samsung until now.