Bought a Samsung Refrigerator with ice maker and flex zone. The icemaker makes a mixture of cubes and crushed ice. When called customer service to have it fixed so that solid ice cubes come out, the rep asked "really?" in a mocking way. After asking to speak to a manager, the rep asking several times why, we finally got a service call set up. We got a technician out who was very friendly and had the ice maker replaced, but the same problem continued. To change between water and ice the buttons have to be pressed several times until it changes. In addition the drawer in the freezer does not pull out and go back smoothly. in fact, we had to readjust it several times, which was a pain. the technician told us that that is the way the drawer works. Overall the quality of the unit seems cheaply made. Really upsetting after having spent way over $2000 for the unit. Not even wanting to mention the attitude of the customer service rep.