Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have the Samsung S20 Ultra... I have always owned a Samsung phone ...I stand by Samsung. But I'm going to be honest... This s20 ultra is the worst phone I've ever had, it freezes all the time... Half the time my finger sensor doesn't recognize my fingerprint.... When I try to go backwards it erases everything that I was looking at. I just absolutely hate it 😡..I should have waited for the Note 20,but my phone broke and I had to get a new one before the Note 20 came out. I should have just dealt with not having a phone for a couple months instead.”

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Posted 4 years ago

“I own(ed) 2 high end Samsung appliances and they were quite pricey. Lots of bells and whistles. Samsung double oven convestion fan burned up in 18 months. Samsung refused to extend the warranty. The repair was $650 and the repair person said there was no way it should have dies that quickly; his surmsial was defective assembly at the factory. The second appliance is a high end dryer; it does not shut off without turning off the machine at the breaker box. Less than two years old. When you google the concept on line even at Samsung support pages, many many folks had the same issue. Again, no warranty extension for what is clearly a second factory defect. The agent asked if I bought an extended warranty. Seriously? If I pay that much $ for high end appliances, I think maybe they should work or the manufacturer can stand behind their product. Very discouraging.”

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Posted 4 years ago

“Refrigerator model# RF28R7201SR installed July 18, 2020. After several calls with Samsung care I was told the bin for freezer drawer is not included. Seems ridiculous that it is designed for bin, but bin is not included.”

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Posted 4 years ago

“I have samaung galaxy s9 plus it worked great and very help full all work but when u get new smart phone the price go down more then new price that dont worthy so no one can traded phone. I like to saying about earphone come with phone so if can do guys upcoming phone with wireless earphone make it. Also costumer service said if I go same store they give more price but whe was called they said u dont get that price which very disappointing for I can't traded new phone.”

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Posted 4 years ago

“AT & T my provider connected me to Samsung back in April I believe, due to the charger on my Note 9 catching a fire; yes! It burnt my carpet in my living room and everything and destroyed a silver necklace that was on my dresser; sparks flying and everything! Today as of July 8th, they still have NOT mailed my charger and I was promised the charger within 5-7 days. A little over 2 weeks ago, I called yet again and spk to a woman who promised it would be mailed out...and it still has arrived. Today, two calls to them and still waiting....this is NOT acceptable on any level. This has to be one of the worse customer service experiences that I have ever experienced. My phone is over $900 and I can't get a freakin charger because I was given a faulty one that could have burned my apartment down??? I've been a die hard fan of Samsung, but after this, Heck no! I am going to the IPhone.”

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Posted 4 years ago

“Their customer service is located in the Phillipines. I have just wasted a lot of time speaking to a man who was hard to understand and just kept on reading warranty provisions. All I wanted was someone to talk to about my air conditioning unit. Finally I contacted the Melbourne service centre and Jason knew exactly what I talking about and knew his stuff. The lesson is to contact local centres.”

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Posted 4 years ago

“even there phones , everything it updates my settings change and I have in my settings not to change settings when it updates. don't work. there controlling my phone. tired of it.”

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Posted 5 years ago

“What a poop show. Samsung doesn't price match the things you buy. No they issue out a "refund." Talk about an inability to count money and false promises. I've been a galaxy fan all my life. Never could I have ever predicted that this is how it would turn out. I am beyond upset that they would go so far. I ordered a phone and it never made it to me. Turns out they returned it back to the shipper. Rather than sending it out again like normal human beings, they told me I have to reorder the whole product from scratch. None of the codes I used before worked (obviously as they are one time codes) and so there was about a 152 dollar price difference. After talking with customer service about various things I now have to wait for a 97.70 cent refund. I had to order it again anyways and they said when it ships out they will be able to do a price difference for me when I call back. What a load of bs. I'm sorry but really? So now I have 2, one thousand + dollar charges to my bank account. Seriously unless you can go into the store or be in person, I would reconsider buying directly from Samsung, go to best buy if you are a die hard fan of the phones like me. I would NOT recommend buying directly from Samsung. But Galaxys are my favorite. It's like meeting your favorite celebrity and then realizing they are a butface.”

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Posted 5 years ago

“All samsung products I have gotten stop working. At this point I feel like I should get compensated for all the money I have wasted on their products. Everything I get stops working right about 3 months after I get it and it's only sansung products. Can't get my money back from anything because they either "lost" my warenty info or they say I never got it when I know i didn't pay extra for nothing. This company is just a scam for money!!”

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Posted 5 years ago

“Samsung stop playing fcuking marketing game when one new brand of yours come u slow your old models listen we care u that's why we purchase your product but slowing down device is heck that's why apple better than yours suits u right of u even fall from market . Come on man my note 9 was doing fine before update and after update u sucked my phone for your sake come on dont play that marketing games many samsung users know that u slow down previous models inorder to better your coming generation phone shame on you and even if you read it I will be glad”

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Posted 5 years ago

“I have 2. The better one is a 8500 series which is good. The other is a 6700 series. This one is a p.o.s and I have to reset its settings weekly. Also it will not let me screen cast like my 8500 series. I’m tired of this tv so my next will be an LG.”

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Posted 5 years ago

“I have Galaxy Watch (42mm) Midnight Black (4G LTE) came with my Note 10. So disapponted with the battery life. As days goes by the battery life does not even reach 8 hrs. Its almost 40 days I have the watch. However I love the note 10 and its battery life.”

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Posted 5 years ago

“I purchased a Samsung Galaxy something or other 5 or 6 years ago for my personal use and it has been a GREAT phone. I am going to keep it! Yesterday, I purchased from Best Buy a Samsung Galaxy A50 Unlocked, for my new business. the phone itself appears to be remarkable. All I wanted was a users manual, so that when I obtained a SIM card from my carrier, I would know how to use the phone, like turn it on. HOWEVER, there was no manual provided with the phone so I looked up Samsung on the internet. I searched for Galaxy A50 users manual. It gave me a site that insisted that I log in, create an account and agree to terms and conditions and privacy statement. I would have doe so but there were no buttons to allow me to do that so I was stuck. I found a link to chat with customer support but it was was staffed by an AI of about IQ 50 that asked stupid questions. After ranting and raving about the incompetence of the company, I was eventually connected to a person (pretty sure) Carol, who directed me to a link that was supposed to give me a manual link, but turned out to be a marketing website. Well, eventually, an hour after I first started, I found a link to a user manual and downloaded it. BUT the point is, SAMSUNG, it is not a good idea to make your customers hate you, a state you have achieved with me. Simple things should be simple to do. Here is a suggestion, in large bold print in the silly brochure included with your phones you state, "If you would like a user manual, go to samsungmanuals.com" and it would be a site solely dedicated to providing users manuals. No fuss no muss. You would think people capable of designing and building smart phones could figure that out. Alas, apparently not so. Your customer reviews reflect this. My advice to the to top administration of Samsung would be to but your top customer service management through wood chippers to fertilize your headquarter's landscaping. You could then display plaques saying, "Here lie the stupid, the incompetent, the people who make us look like morons. Your job is to do better. The wood chipper is still available." Some people will think this a bit harsh or over the top, but it is not. It is not our desire to put up with your nonsense, dismiss your incompetence or forgive your idiocy. We have jobs, we have people to support, we have businesses, we have important things to do that do not involve WASTING unrecoverable time trying to obtain information you should have simply provided as a BASIC component of your business. Fix it!”

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Posted 5 years ago

“These people have the worst customer service EVERE!!!”

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Posted 5 years ago

“Bought a non plumbed French style fridge freezer. Extended warranty also. First of all water kept leaking into the crisper but they repaired that without question but then the water dispenser on the door leaked it got under the coating on the fridge and made it bubble. Wouldn’t repair it because it’s considered cosmetic. Very disappointed as it was a faulty drinks dispenser that caused the problem. I had originally praised this fridge. I still like it but it’s the company’s after sales I don’t rate. The fridge is only just over 2 years old!”

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Posted 6 years ago

“WHY DONT YOU TELL PEOPLE THEY NEED A HDMI CABLE TO CONNECT TO CURRENT CABLE SERVICE”

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Posted 6 years ago

“So when contacting samsung customer support, i didnt feel like waiting on the phone, so decided to start a support chat session. About a repair for my laptop. I told the automatic chat bot what device i was asking about. and it was clearly in the chat when the support agent told me she was reviewing the chat...not only did she take forever to respond, which made me have to ask was she even still there. she totally missed the message where i told what device i was asking about, so she asked what model refrigerator i was asking about.... she obviously didnt read all the messages. there werent many... so she wasted my time. then when the site asked me to give a review of how satisified i was..the bottom options were cut off.. and i minimized my screen, tried scrolling, zooming it and out, to see the bottom options..tried dragging the box. none which worked so i got annoyed and here i am.. next time ill call. their nicer and faster over the phone.”

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Posted 6 years ago

“Just bought a Galaxy S9 and although the phone is nice, I am getting frustrated with Samsung. After I bought the phone, there was a new update to Oreo. Hate the update. Seems like Samsung is moving more towards Apple is their design and if I wanted that, I would buy an Apple phone. I still have a Galaxy S5 and LOVE it. Wish Samsung would go back to previous update. At least I didn't have to push three more buttons to accomplish something. One swipe and I was done.!! Please reconsider the new update. It is not user friendly and looks cheap1”

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Posted 6 years ago

“TURNS OUT, Samsung is a real company with a customer service department not a bunch of foreigner's being paid $1 per hr to frustrate (former) customers into submissive apologetic state for ever calling in the first place. Doesn't mean I've actually gotten satisfaction but I do have a manager's e-mail address now. The long cold freeze out is possibly ending, a company with such good products shouldn't have such bad customer service. It's suicidal”

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Posted 6 years ago

“I had one good experience, and one awful one. I tried to contact Samsung customer service via their so-called 24 chat service. The computer kept routing me in an endless loop, and wouldn't let me chat with a live agent. Eventually, I was given the service number to call - which I did. Once again, on an endless and useless loop. I eventually gave it up. Companies that use these voice recognition computer systems don't seem to realize they have a product that is in its infancy. Maybe in 10 years these systems will actually be able to understand and respond to customer questions and comments. As it now stands, they have the comprehension of a 2 year old.”

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Posted 6 years ago

Samsung is rated 1.2 based on 4,573 reviews