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Samsung Reviews

1.2 Rating 4,100 Reviews
5 %
of reviewers recommend Samsung
Company Reviews Questions Metrics
1.2
Based on 4,100 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 1st May 2024
Anonymous
Samsung 1 star review on 1st May 2024
Anonymous
Samsung 1 star review on 27th April 2024
Vijay Raj
Samsung 1 star review on 27th April 2024
Vijay Raj
Samsung 1 star review on 27th April 2024
Vijay Raj
Samsung 1 star review on 27th April 2024
Vijay Raj
Samsung 1 star review on 27th April 2024
Vijay Raj
431
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gregory J D'Amario
Unverified Reviewer
“I purchased a Samsung Galaxy something or other 5 or 6 years ago for my personal use and it has been a GREAT phone. I am going to keep it! Yesterday, I purchased from Best Buy a Samsung Galaxy A50 Unlocked, for my new business. the phone itself appears to be remarkable. All I wanted was a users manual, so that when I obtained a SIM card from my carrier, I would know how to use the phone, like turn it on. HOWEVER, there was no manual provided with the phone so I looked up Samsung on the internet. I searched for Galaxy A50 users manual. It gave me a site that insisted that I log in, create an account and agree to terms and conditions and privacy statement. I would have doe so but there were no buttons to allow me to do that so I was stuck. I found a link to chat with customer support but it was was staffed by an AI of about IQ 50 that asked stupid questions. After ranting and raving about the incompetence of the company, I was eventually connected to a person (pretty sure) Carol, who directed me to a link that was supposed to give me a manual link, but turned out to be a marketing website. Well, eventually, an hour after I first started, I found a link to a user manual and downloaded it. BUT the point is, SAMSUNG, it is not a good idea to make your customers hate you, a state you have achieved with me. Simple things should be simple to do. Here is a suggestion, in large bold print in the silly brochure included with your phones you state, "If you would like a user manual, go to samsungmanuals.com" and it would be a site solely dedicated to providing users manuals. No fuss no muss. You would think people capable of designing and building smart phones could figure that out. Alas, apparently not so. Your customer reviews reflect this. My advice to the to top administration of Samsung would be to but your top customer service management through wood chippers to fertilize your headquarter's landscaping. You could then display plaques saying, "Here lie the stupid, the incompetent, the people who make us look like morons. Your job is to do better. The wood chipper is still available." Some people will think this a bit harsh or over the top, but it is not. It is not our desire to put up with your nonsense, dismiss your incompetence or forgive your idiocy. We have jobs, we have people to support, we have businesses, we have important things to do that do not involve WASTING unrecoverable time trying to obtain information you should have simply provided as a BASIC component of your business. Fix it!”
Helpful Report
Posted 4 years ago
Diana Flowers
Unverified Reviewer
“These people have the worst customer service EVERE!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought a non plumbed French style fridge freezer. Extended warranty also. First of all water kept leaking into the crisper but they repaired that without question but then the water dispenser on the door leaked it got under the coating on the fridge and made it bubble. Wouldn’t repair it because it’s considered cosmetic. Very disappointed as it was a faulty drinks dispenser that caused the problem. I had originally praised this fridge. I still like it but it’s the company’s after sales I don’t rate. The fridge is only just over 2 years old!”
Helpful Report
Posted 5 years ago
Tim O'Connor
Unverified Reviewer
“WHY DONT YOU TELL PEOPLE THEY NEED A HDMI CABLE TO CONNECT TO CURRENT CABLE SERVICE”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“So when contacting samsung customer support, i didnt feel like waiting on the phone, so decided to start a support chat session. About a repair for my laptop. I told the automatic chat bot what device i was asking about. and it was clearly in the chat when the support agent told me she was reviewing the chat...not only did she take forever to respond, which made me have to ask was she even still there. she totally missed the message where i told what device i was asking about, so she asked what model refrigerator i was asking about.... she obviously didnt read all the messages. there werent many... so she wasted my time. then when the site asked me to give a review of how satisified i was..the bottom options were cut off.. and i minimized my screen, tried scrolling, zooming it and out, to see the bottom options..tried dragging the box. none which worked so i got annoyed and here i am.. next time ill call. their nicer and faster over the phone.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Just bought a Galaxy S9 and although the phone is nice, I am getting frustrated with Samsung. After I bought the phone, there was a new update to Oreo. Hate the update. Seems like Samsung is moving more towards Apple is their design and if I wanted that, I would buy an Apple phone. I still have a Galaxy S5 and LOVE it. Wish Samsung would go back to previous update. At least I didn't have to push three more buttons to accomplish something. One swipe and I was done.!! Please reconsider the new update. It is not user friendly and looks cheap1”
Helpful Report
Posted 5 years ago
Bill
Unverified Reviewer
“TURNS OUT, Samsung is a real company with a customer service department not a bunch of foreigner's being paid $1 per hr to frustrate (former) customers into submissive apologetic state for ever calling in the first place. Doesn't mean I've actually gotten satisfaction but I do have a manager's e-mail address now. The long cold freeze out is possibly ending, a company with such good products shouldn't have such bad customer service. It's suicidal”
Helpful Report
Posted 5 years ago
Mark
Unverified Reviewer
“I had one good experience, and one awful one. I tried to contact Samsung customer service via their so-called 24 chat service. The computer kept routing me in an endless loop, and wouldn't let me chat with a live agent. Eventually, I was given the service number to call - which I did. Once again, on an endless and useless loop. I eventually gave it up. Companies that use these voice recognition computer systems don't seem to realize they have a product that is in its infancy. Maybe in 10 years these systems will actually be able to understand and respond to customer questions and comments. As it now stands, they have the comprehension of a 2 year old.”
Helpful Report
Posted 5 years ago
Brenda C Grays
Unverified Reviewer
“I bought a samsung refrigerator 2 years ago worth 2thousand dollars and the drawers are broke nobody lives here but my husband and i”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“If you ever buy a samsung fridge freezer then god help you if you need replacement parts, Support is in Philippines I called Samsung and got through to the correct department no problem at all, then had to verify who i am, name, number, address etc, all good then you can either send in your invoice or do a live video and picture to expedite the process which I did no problem, the support then asked me to go to my computer and type in a web address which directed me to the fridge freezer I had and just to confirm the drawer I wanted(was the large fridge drawer with Vegetables on it), then they said no problem we will send the drawer soon, I got updates on my email/phone for the delivery and all seemed to be going well and well that's when it went wrong, opened the box and had a shelf instead, so I called them back up went through the whole process again, name, number, etc and told them I got the wrong item sent, had a VERY long talk to ensure they had the correct item this time and some time passed, 2 boxes get delivered which I thought was strange, opened the boxes and got two freezer drawers instead so again I had to call them got through the verification process another Very lengthy talk and some more time passing then finally another Two boxes arrive, open them up and they sent me both fridge drawers(just to be safe I'm sure), so I did get the item I wanted it just took a very long time and a lot of calls. Only good thing is I don't have to send the wrong items back so I have a lot of replacement parts now.”
Helpful Report
Posted 5 years ago
Rob Jamil
Unverified Reviewer
“Ordered a phone on a Thursday with next day delivery. It's now Sunday and hasn't been dispatched and none of their teams can tell me when it will be dispatched or when it will be delivered. Extremely frustrating. Advise to buy Samsung products from a 3rd party as Samsung logistics are useless.”
Helpful Report
Posted 5 years ago
Andrejs
Unverified Reviewer
“I got an argue with Samsung about their warranties. When you buy new Samsung fridge/freezer they do not send you any information with manual (leaflet to register online to extend their warranty). They do not send even any info with manual about exact timing of warranty. Searching their website, I realized that Samsung provide standard warranty for 2 years for fridge/freezer. But now they have promotion to extend their warranty for another 3 years. Basically you get 5 years of warranty. There is a big if - They give only 90 days from invoice date to register for extended warranty but do not inform their costumers about that buyers they can extend this warranty. Basically this is lack of information from Samsung and misunderstanding of costumer services After chatting with Samsung customer support, they said it is retailer responsibility to deliver information about warranty. I argued with them, pointed that Samsung responsible for their warranties and to get an extended warranty I have to register on Samsung website and not on retailer website. It was promotion from Samsung and not from retailer. So, they had nothing to say me on that. When I asked them why Samsung did not send me any information about extended warranties they said that do not send any. I asked them how I can to know about their changes about warranties, they said that I have to check their website for changes. So, Samsung think their website works as online social media like Fac...ook and people just visiting their website without any reason many times in a day. It is simple misunderstanding costumer services. Basically, Samsung buyers must help themselves after buying Samsung items. So, as a result I did not get adequate answers on my questions. Samsung could not help me. I have other brands appliances in my property and they send information about warranties and how to extend to one more year this warranties by registering. Why Samsung could not do so is a big issue for me. Very disappointed and made a note about Samsung experience. Next time choosing electrical items I will be more accurate with choosing brand.”
Helpful Report
Posted 5 years ago
D
Unverified Reviewer
“On off button not working on a Galaxy s8 plus. I was advised the 2 year warranty was non void because it has been droped, scuff marks, general wear. Phone is acctualy ok and air in a can fixed the problem (Just fluff). They were looking for £250 to fix the button. Samsung is now on my black list along with Sony ( I have not brought a Sony product in 3 years after my Xperea 1 Issues ). Makes things more interesting. I was generaly surprised with Samsung, as I had brought the phone directly from them, thinking I might get a better service. Samsung bye bye.”
Helpful Report
Posted 6 years ago
Gary Muskett
Unverified Reviewer
“Ordered an S8 on current offer of free headset. Because I ordered it on a Friday night the customer service team have said that did not qualify but if had ordered on the following Monday I would have got a VR headset. I ordered this during the promotional period and is still being advertised. Very very very poor of Samsung. I have had a iPhone for 9 years and never been in a position where a manager will not call you back or speak to you. This is a business that is trying to compete with a company were customer service is a priority. Shame on you Samsung, you only get one chance to make a good impression and you have failed dramatically”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I own both a Samsung mobile phone and tablet and my review relates to both devices and my experience specifically at the Samsung Support Centre in Bristol. On 13th June I visited the support centre with my mobile phone. Having returned from holiday I turned the phone off and back on as it was having trouble connecting to my network. Once turned back on it would not accept my passcode to unlock the phone and was locking me out for longer and longer each time. The lady at the support centre had never heard of this problem so consulted with another colleague. All she could suggest was that they carry out a factory reset of the phone. Although the phone was still under warranty this was not covered, would cost £45 and obviously I would have to set my phone up from scratch again. Also they would not be able to do this without proof of purchase; as my phone is part of a contract bundle I would need to provide a copy of my contract from my service provider (Three). As I am perfectly capable of carrying out a factory reset myself I left the shop without having it done. I then searched the internet myself for the problem and discovered that I can unlock the screen on my phone from my Samsung account if set up. I successfully did this and reset my passcode and fingerprint recognitions and the phone has been fine since with no need for a factory reset at all! How could the people in the support centre not know this fix to my problem??? Yesterday (10th July) I again visited the same support centre with my Samsung tablet. The tablet has been taking a very long time to charge up to 100% (2 days) despite trying various chargers and cables. Having searched the internet for the problem I discovered it is a common fault and normally involves the charging port. At the support centre they looked my device serial number up to check the warranty status. The device is still in warranty but came up as being a Hong Kong product so they could not help me. I was given the tablet as a gift from my brother who bought it from Amazon.co.uk. They advised I could either contact Samsung Hong Kong but sending it to them would be costly or try a third party repair centre, and again pay for the charging port to be replaced. I had a very bad experience with a third party repair centre in the past but they recommended one up the road who use genuine Samsung parts. However I am totally surprised to find that whilst the product is still under warranty from Samsung and the fault is something that would be covered under warranty, I cannot get it fixed in the United Kingdom without paying for it and risking handing over my product to a third party repair centre! I am totally disappointed and disillusioned with Samsung, their service and how their warranty system works. It has totally made me rethink using Samsung products in the future!”
Helpful Report
Posted 6 years ago
Ben
Unverified Reviewer
“I dropped my phone on the floor and my screen stopped working but my control buttons still worked. I went into the store to ask the price of repair and if there would be anyway to save my photos as they would get wiped when sent off repair. The guy said there was nothing I could do if my phone had a password lock on it. I was gutted. I got home typed into the internet what I could do and it suggested if I logged into find my phone on the Samsung website, It could unlock my phone and allow me to view my phone data when connected to my laptop. I managed to save my photos in the end but feel annoyed that I nearly sent my phone off and would of lost all my pictures. The worker didn't suggest anything.”
Helpful Report
Posted 6 years ago
Maddoorsfan
Unverified Reviewer
“My Galaxy S5 was still under warranty but was having a host of issues such as battery getting VERY hot, freezing and connection to bluetooth issues along with batter being slow to charge and fast to drain. Contacted Samsung who said they would arrange for the phone to be collected and it would be away for 10 days, not great as I would be without my phone for 10 days but hey ho it was going to get fixed. My partner waiting at home all day for the courier to come and collect my phone but no courier came. Contacted Samsung who looked into it and came back saying the original agent hadnt completed the order properly so had to do it all over again and this time my phone was collected. I tracked the phone online while it made its journey and then through its repair process. All seemed to be going well until I checked online and it said the status was "waiting on customer confimation". I contacted Samsung who to their credit got onto it straight away, they then said the engineering company they use was looking to speak to me about the issues with the phone and put me through to them. I was on hold for a lifetime listening to the same song repeating over and over. When I finally got through to them they showed about as much interest in me as the brown stuff that my dog likes to place all over my local park does. They said they could find no fault and the phone would be returned unrepaired. I tried explaining to them further about the issues but the guy just wasnt interested and sounded like I had just disturbed him from a power nap. He said they had ran diagnostic checks ect.... and nothing was found so there was nothing else they could do. Discouraged I gave up and received my phone back (minus its screen protector and with some cosmetic damage to the paintwork round the edges) 2 days later. Having been a fan of samsung phones this experience has left me with a bad taste when it comes to samsung support. I have to say samsung were actually quite good, their agents seemed friendly and helpful even if their technological skills were a little lacking, they did call me back straight away when I asked so that I didnt incur costs on my friends landline. They also seemed to be interested in dealing with my issues and apart from the error in the first pick up arrangements I was quite happy with their customer service. The company they use to carry out their repairs however as seriously letting them down big time, this company wouldnt know customer service if it bit them on the backside, extremely shocking service with uninterested agents who seem to either think customers are technological hypochondriacs that hallucinate all these issues or just cant be bothered doing what they are paid for, carrying out repairs. MY other half just got herself a brand new S7 edge which has developed a dead pixel on the screen, I'm dreading the process of repair we will have to go through for her. How can a company of this size be soooo neglectful of their customers is beyond me, they really need to get it together!”
Helpful Report
Posted 7 years ago
Mo
Unverified Reviewer
“Never come across such cavalier attitude towards customers. Too busy playing on their phones to bother with customers or chatting to friends. Had to ask for help twice. Also asked if it used marshmallow or noughat was told that they ran on nougat. When I bought one the girl was busy shouting out the back she had a customer. She got the colour wrong so had to take it back later in the evening, not impressed with the service I received!”
Helpful Report
Posted 7 years ago
Angela Portingale
Unverified Reviewer
“Visited the samsung repair/support shop on Park Street in Bristol and the guy in there was miserable very unhelpful and quite rude in my opinion!!!!! will never ever buy a samsung again my 1st and last think I will stick with the I phone never had any problems with them ever!!!!!!”
Helpful Report
Posted 7 years ago
Carlos
Verified Reviewer
“Purchased Samsung gear S2 smart watch ; tried to connect to a Samsung telephone that was listed on their chart as " compatible device " and it was not; there is no instructions mannual just a quick starting guide that does not list anything. If somehow you have to do a factory reset do not look at the instructions because there is none. How can you possible make a product that is not compatible with the rest of your company products?”
Helpful Report
Posted 7 years ago
Samsung is rated 1.2 based on 4,100 reviews
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