AT & T my provider connected me to Samsung back in April I believe, due to the charger on my Note 9 catching a fire; yes! It burnt my carpet in my living room and everything and destroyed a silver necklace that was on my dresser; sparks flying and everything! Today as of July 8th, they still have NOT mailed my charger and I was promised the charger within 5-7 days. A little over 2 weeks ago, I called yet again and spk to a woman who promised it would be mailed out...and it still has arrived. Today, two calls to them and still waiting....this is NOT acceptable on any level. This has to be one of the worse customer service experiences that I have ever experienced. My phone is over $900 and I can't get a freakin charger because I was given a faulty one that could have burned my apartment down??? I've been a die hard fan of Samsung, but after this, Heck no! I am going to the IPhone.