I purchased a Samsung Galaxy something or other 5 or 6 years ago for my personal use and it has been a GREAT phone. I am going to keep it! Yesterday, I purchased from Best Buy a Samsung Galaxy A50 Unlocked, for my new business. the phone itself appears to be remarkable. All I wanted was a users manual, so that when I obtained a SIM card from my carrier, I would know how to use the phone, like turn it on. HOWEVER, there was no manual provided with the phone so I looked up Samsung on the internet. I searched for Galaxy A50 users manual. It gave me a site that insisted that I log in, create an account and agree to terms and conditions and privacy statement. I would have doe so but there were no buttons to allow me to do that so I was stuck. I found a link to chat with customer support but it was was staffed by an AI of about IQ 50 that asked stupid questions. After ranting and raving about the incompetence of the company, I was eventually connected to a person (pretty sure) Carol, who directed me to a link that was supposed to give me a manual link, but turned out to be a marketing website. Well, eventually, an hour after I first started, I found a link to a user manual and downloaded it. BUT the point is, SAMSUNG, it is not a good idea to make your customers hate you, a state you have achieved with me. Simple things should be simple to do. Here is a suggestion, in large bold print in the silly brochure included with your phones you state, "If you would like a user manual, go to samsungmanuals.com" and it would be a site solely dedicated to providing users manuals. No fuss no muss. You would think people capable of designing and building smart phones could figure that out. Alas, apparently not so. Your customer reviews reflect this. My advice to the to top administration of Samsung would be to but your top customer service management through wood chippers to fertilize your headquarter's landscaping. You could then display plaques saying, "Here lie the stupid, the incompetent, the people who make us look like morons. Your job is to do better. The wood chipper is still available." Some people will think this a bit harsh or over the top, but it is not. It is not our desire to put up with your nonsense, dismiss your incompetence or forgive your idiocy. We have jobs, we have people to support, we have businesses, we have important things to do that do not involve WASTING unrecoverable time trying to obtain information you should have simply provided as a BASIC component of your business. Fix it!