So when contacting samsung customer support, i didnt feel like waiting on the phone, so decided to start a support chat session. About a repair for my laptop. I told the automatic chat bot what device i was asking about. and it was clearly in the chat when the support agent told me she was reviewing the chat...not only did she take forever to respond, which made me have to ask was she even still there. she totally missed the message where i told what device i was asking about, so she asked what model refrigerator i was asking about.... she obviously didnt read all the messages. there werent many... so she wasted my time. then when the site asked me to give a review of how satisified i was..the bottom options were cut off.. and i minimized my screen, tried scrolling, zooming it and out, to see the bottom options..tried dragging the box. none which worked so i got annoyed and here i am.. next time ill call. their nicer and faster over the phone.