I think the issue was honesty, I bought an AOS3 phone and my SIM card got stuck, so did everything they recommended, and when I sent in they said warranty was out of date even though phone was fresh out of box, maybe if they would have said I caused damage instead of out of date, i may have given an extra star. Just be honest.
So ended up asking for phone back not fixed, they were going to charge twice price of my unused phone to fix. Me and family will hopefully not purchase a Samsung product again.
2 years ago
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