I own both a Samsung mobile phone and tablet and my review relates to both devices and my experience specifically at the Samsung Support Centre in Bristol. On 13th June I visited the support centre with my mobile phone. Having returned from holiday I turned the phone off and back on as it was having trouble connecting to my network. Once turned back on it would not accept my passcode to unlock the phone and was locking me out for longer and longer each time. The lady at the support centre had never heard of this problem so consulted with another colleague. All she could suggest was that they carry out a factory reset of the phone. Although the phone was still under warranty this was not covered, would cost £45 and obviously I would have to set my phone up from scratch again. Also they would not be able to do this without proof of purchase; as my phone is part of a contract bundle I would need to provide a copy of my contract from my service provider (Three). As I am perfectly capable of carrying out a factory reset myself I left the shop without having it done. I then searched the internet myself for the problem and discovered that I can unlock the screen on my phone from my Samsung account if set up. I successfully did this and reset my passcode and fingerprint recognitions and the phone has been fine since with no need for a factory reset at all! How could the people in the support centre not know this fix to my problem??? Yesterday (10th July) I again visited the same support centre with my Samsung tablet. The tablet has been taking a very long time to charge up to 100% (2 days) despite trying various chargers and cables. Having searched the internet for the problem I discovered it is a common fault and normally involves the charging port. At the support centre they looked my device serial number up to check the warranty status. The device is still in warranty but came up as being a Hong Kong product so they could not help me. I was given the tablet as a gift from my brother who bought it from Amazon.co.uk. They advised I could either contact Samsung Hong Kong but sending it to them would be costly or try a third party repair centre, and again pay for the charging port to be replaced. I had a very bad experience with a third party repair centre in the past but they recommended one up the road who use genuine Samsung parts. However I am totally surprised to find that whilst the product is still under warranty from Samsung and the fault is something that would be covered under warranty, I cannot get it fixed in the United Kingdom without paying for it and risking handing over my product to a third party repair centre! I am totally disappointed and disillusioned with Samsung, their service and how their warranty system works. It has totally made me rethink using Samsung products in the future!